From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Mary H. Was exceptionally held full. She definitely was able to resolve the incovinience of the charge made to my bank account with out my knowledge. She help me and gave me no hassle or inconvenience. Thank you so much Mary H. The customer service industry needs more representatives like you. Thanks again.
I signed up for a $2 two week trial to help me wrote a few cover letters, and when the trial was up I did not use the site anymore. Two months later I was charged 36$ which was all of my grocery money that I had left. I talked to their customer service and it turns out I had to cancel the subscription instead of it automatically cancelling, which in my opinion is a sneaky underhanded practise, however their customer service representative helped me get the two months subscription back quickly and kindly. 5* for the people who work there but 1* for the company's practises!
Hi Kristen:
Thank you for your fantastic review! We are thrilled to hear that you had an excellent experience with our customer service and that we were able to resolved your issue in a quickly matter. Once again, thank you for your positive feedback and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
I thoroughly enjoyed the easy to use website. I wrote a cover letter and was able to secure employment with the template. I would recommend sending customers a reminder email before their account is charged to ensure less cancellations and better service!
Hi Jenna:
Thank you for this wonderful review! We are happy to hear that you were able to get your cover letter dona and found your new job. We wish you the best of luck in you new job and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Andrea was very helpful and courteous while helping me get my account cancelled. Call was completed in a very time-efficient manner and she thoroughly explained all of the information that I would need to know if I ever choose to return to LiveCareer.
I had not been using the site for close to a year and when I got a surprising charge from LiveCareer I contacted them immediately. The gentleman was very understanding and very informative, closing my account and refunded my money! Great customer service!
Hi Leana:
We are happy to help! Thank you for taking the time and providing us with this super review. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I got a resume. The resume helped me find my current job.
Hi Dan:
Congratulations! We are thrilled to hear that you were able to get your resume done and find your new job. We wish you the best of luck and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
It was real good. The customer service representative was helpful, knowledgeable and friendly.
Hi Lena:
We are glad to hear this! Thank you for this really good review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I was on the phone with a nice girl today. I want to take my time and thank her for her great service.
Though I have had some concerns with the actual product, the customer service I received from Luis was EXCELLENT! He went above and beyond to solve my billing issue and that was greatly appreciated.
As for the product, it needs work on formatting. When you download or export to Word the formatting is off, like spacing and margins. You also cannot edit once you export to Word which makes the resume close to useless. Many companies and agencies that these resumes are being sent to require a word document and they have to modify it to upload it into their system. It's very unprofessional that the format changes and line spacing is skewed once you export to Word. It looks terrible! This needs to be fixed!
Hi Erin:
Thank you for this wonderful review! We are happy to hear that you had an excellent experience with our customer service and Luis was able to take care of your issue and help you out. Also, thank you for the recommendations and feedback and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Loved that this website offered templates to work off of in order to build a resume. What I didn't like was the fact that once I downloaded my resume, I couldn't make any tweaks or adjustments through microsoft word. Instead I had to make any changes/adjustments through the website. I ended up downloading at least 10 copies of my resume, each with slight adjustments made according to the job I was applying for. Pretty annoying. However, when I called their customer service department to cancel my membership, Jennifer, the customer support rep, was very courteous, professional, caring and helpful. Great attitude. Because I had such a great CS experience, I will actually reconsider and revisit my membership in the future when they've improved on their downloading features.
Hi Andrea:
Thank you so much for taking the time and providing us with this fantastic review! We are happy to hear that you were able get your resume done and that Jennifer was able to help you out while offering you and excellent service with efficiency and professionalism. Also, Thank you for the feedback and recommendations and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Had no problems resolving issues I called for. Representative was very helpful
Hi Javon:
Thank you for sharing this good review! We are happy to hear that had a good experience with our product and customer service. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Live career is the epitome of today's global resume builder. Thank you
Hi Bamidele:
Thank you for this tremendous review! We are thrilled to hear this. Thank you for sharing your feedback with us and we wish you the best of luck in your job search. If you have any questions or concerns in the future feel more than free to contact us.
Best Regards,
LiveCareer
This I found was wonderful for resume building as their templates are really A+. The e mails for job leads however were for a different field than my expertise or completely out of my geographic area.
Hi Curtis:
Thank you for this review! We are happy to hear that you were able to get you resume done. Also thank you for the feedback on the emails for job leads. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
This is the fraud company, they said 14 days are free, and after that I did not receive any notice, they started charging me for 34$ per month for three years, this is *!
*Language redacted by admin
Hi Subinur:
We are sorry to hear that you had a bad experience with us. Please contact us thru a direct message so we address this issue and amend this situation.
Best Regards,
LiveCareer
Kenneth B was great. Processed all my request fast and easy.
Hi Amanda:
Thank you for you terrific review! We are glad to hear that Kenneth was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Representative helped me right away with my questions & gave me all the benefits this company has! He was very nice & generous!
It was a very pleasant conversation with a true professional and I am very pleased with the results!
Hi Tom:
We are happy to hear this! Thank you much for taking the time and providing us with this excellent review and please feel free to contact us in the future if you have an questions or concerns.
Best Regards,
LiveCareer
It was great! I liked the different templates you could use with building your resume. I also liked how easy it was to navigate through the resume and how it showed examples of what to put in the resume.
Hi Hope:
We are happy to hear that you had a an excellent experience with our product and were able to get your resume done! Thank you for this fantastic refunds and please feel free to contact us if you have any questions or concerns.
Best Regards,
LIveCareer
Very informative gave me different options great customer service.
Hi Elizabeth:
Thank you for this great review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LIveCareer
I originally found LiveCareer online when I was job searching. Their templates are professional and easy to use. I was able to create a nice looking resume.
I've also had excellent experience with their customer service.
Hi Melinda:
We are glad to hear that you were able to get your resume done! Thank you for providing us with this wonderful review and for sharing your excellent experience with us. Best of luck in your job search and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vanessa:
We are so happy that Mary was able to help you out. We appreciate your feedback very much, it changes the way we do things. If you need further assistance please do not hesitate to contact us.
Best Regards,
LiveCareer