From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The representative that helped me was efficient and kind. The phone call took no longer than 7 minutes and she answered all of my questions and concerns.
I had a question about a charge on my credit card and made a call to a representative at LiveCareer. The agent was incredibly pleasant, friendly and knowledgeable. He was able to able to answer all of my questions in a timely and effective manner. Thank you!
The website my fluid and easy to use. I'm a college student who needed a resume, and LiveCareer was the best website to do it with. The price was a bit too steep for me, which is why I had to leave, but overall it built me a perfect resume!
Hi Joshua:
We are glad to hear you were able to get your resume done! Thank you for giving us the opportunity to help you prepare for your job search and we want to wish you the best of luck on it. If you have any questions or concerns feel free to contact us.
Best Regards,
LiveCareer
Just needed help reconstructing my resume for a career change. Your site was a great help, but I no longer need it because I got the gig!
Luis was a great help@ Cust Service
Charlie Delgado helped me to use my account to it's fullest! Thanks Charlie!
Hi Daniel:
Thank you for this great review! We are glad to hear that Charlie was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
My short lived experience with live career resume builder was an awesome experience, it's really helpful!
Hi Shannon:
Thank you for taking the time and providing us with this good review! We are thrilled to hear that you had a great experience with us. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Jennifer was extremely personable. She was a pleasure to talk with.
Hi Fern:
Thank you for this great review! We are happy to hear that you had a pleasant experience with our customer service and Jennifer was able to resolved your issue and help you out. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
The representative was able to have several adjustments made to my account.
Hi Daniel:
Thank you for this good review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
I was refunded the money I had failed to realise that I would be spending by not reading the fine print! The customer service rep by the name of Maria Teresa Torres was a great help to me!
Hi Gilbert:
Thank you for this positive review! We are glad to hear that Maria was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Wonderful service. Very satisfied with the products and services and the staff. Keep up the great work!!
HI Thomas:
Thank you for providing us with this great review! We are happy to hear that you had a pleasant experience with both our product and customer service. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I love the built in phrases used to create my resume. It made it very easy to build a great professional looking resume! Thanks a billion! Thanks to Jennifer for taking care of my customer service needs when I called the 800 number!
Hi Katie:
Thank you for this fantastic review! We are glad to hear that you had a pleasant experience with both our product and customer service and Jennifer was able to help you out. If you have any doubts or concerns feel free to contact us.
Best Regards,
LiveCareer
Peter helped me and he was so nice and professional.
Hi Jeaninne:
Happy to hear this! We are thrilled to hear that Peter offer you an excellent experience with our customer service and was able to help you out. Thank you for this good review and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Overall good.
Didn't know from the beginning that completing the resume would cost $
It worked well and I was not unhappy to pay the small $2 fee for a one page
Resume and 5 minutes of help with a template.
Would have preferred to know the terms up front.
We’ve taken note of your feedback and it’s much appreciated, Don. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
If your having issues online finding the right site to make your resume LOOK NO MORE!
I was getting so fed up with creating resumes than when you went back to change something the site would freeze, or you would lose your hard work... this site is so worth the 1.97 that's it... can you imagine if your not worth that much to get the job you always wanted?
I'd rate this site higher than the 5 stars... it was so easy so professional looking and they cancelled my membership on request when I didn't need it any more!
THE BEST RESUME SITE. BY FAR!
You just made our day, Kathy! We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I had an issue with some of the billing on my account, I called, Joe Gonzalez answered and was able effectively and efficiently handle all my issues.
A+
Hi Mike:
Thank you for this excellent review! We are glad to hear that you had a positive experience with our customer service and that Joe was able to resolved your issues. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
A great site with great features for updating an old resume. The site helped me create a very professional looking resume for my current and future job searches.
Hi Shawn:
We are happy to hear that you had a pleasant experience with our product and were able to updated your resume! Thank you for this great review and best of luck in your job search.
Best Regards,
LiveCareer
I waited ten minutes while live chat tried to locate my account info. Finally I suggested that I be given a phone number. When I reached a live person he was curtious and helped my with my issue. Because of the prior chat experience I can only give 2 stars.
Hi Debra:
Thank you for this review! We take all feedback very seriously because we understand that this is the best way to know what can we do to offer our customer the best service always. Please feel free to contact us if you further questions or concerns.
Best Regards,
LiveCareer
Luis M is a wonderful and helpful customer service representative. He is an absolute asset to your company. Although I was very dissatisfied with the services I received because of Louis I would consider life careers again.
Hi Michelle:
Thank you for this review! We are glad to hear that Luis offer and excellent experience with our customer service and was able to resolved your issue. We want to let you know that we value your opinion and we be more than happy to assist you in the future if you have any questions or concerns.
Best Regards,
LiveCareer
The info on this site was very useful and professional.
Hi William:
Thank you for providing us with this good review! We are happy to hear you had a pleasant experience with our product. Please feel free to contact us if you have any doubts or concerns.
Best Regards,
LiveCareer
Woman was very nice on the phone, explained the confusion of my billing and was able to refund me. Excellent customer service.
Hi Summer:
Thank you for this positive review! We are glad to hear about your excellent experience with our customer service representative and to know that she was able to resolved your issue. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tiffany:
Happy to help! Thank you for this awesome review and please feel free to contact us if you have further questions or concerns.
Best regards,
LiveCareer