From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I just wanted to try the service to create a resume and cancel after the 14 day free period. Maria Torres was very couteous and made the cancellation and refund easy and stress free.
I would definitely recommend this website for future resumes if needed and will recommend others and give it a 5 star rating. Exceptional customer care...
I only needed the service to create a resume, and wanted to cancel after the 14 day free period. I was helped by Maria, who made the cancellation and refund exceptionally easy and stress free. No problems!
I will certainly return to this company if I need future assist and service with resumes, etc.
5 star rating!
Hi Karen:
Thank you for this fantastic review! We are happy to hear that you were able to get your resume done and that Maria was able to take care of your issue. We wish you the best of luck in your job search.
Best Regards,
LiveCareer
It was good experience. Easy to use and customer service with live chat was great. The only problem i had was calling customer service and it just repeated the menue no matter what i entered
I was not overly impressed with the LiveCareer product. I signed up in order to quickly have a nicer template that what I was producing for my resume. I had no intention of continuing on with the product service, but forgot to cancel my subscription and was charged the additional fee that I new was part of the package I signed up for. I also didn't like the fact that I couldn't save the template to computer in a manner that would allow me to later make updates or changes to the resume. I should have asked for a full refund, but I did not because I was satisfied with the resume I created and printed out off of the website. I just wasn't satisfied with not being able to save an editable/updatable copy of the resume to my computer. Basically, the software didn't work the way I wanted/expected it too. Overall the product I received was good, I just expected more out of the service when I signed up.
Hi Josh:
Thank you for this review! We take all feedback very seriously because we understand that this is the best way to know and understand what our customers want and are looking for. We are glad to hear that you were pleased with your resume, if you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Site is very good with all the drop down sentences and key words.
I had problems editing the resume in WORD when you add a line or more bullets the line graphics that break up the different sections does not move down with the added line so in screws up the layout of the document. I had to go back into the site to do the editing.
Hi Dave:
Thank you for this great review! We are happy to hear that about you pleasant experience with our product and were able to create your resume. We wish the best of luck in your job search and if you have any questions or concerns feel more than free to contact us.
Best Regards,
LiveCareer
Great service with a wide range of options and suggestions that make it simple for the user to fit in their own life story. Great customer service!
Hi Wesley:
Thank you for this delightful review! We are committed to offer the vest experience with our customer service an it pleases us to hear this type of feedback! Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
The site very useful, customer service rep,. Very professional and knowledgeable
I called in and, William, was a fantastic person to speak with today. He seemed to go above and beyond with his courtesy and dedication in helping me resolve my issue. Great guy! Thanks!
Hi Rigo:
Thank you for you good review! We are glad to hear that William was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
I had trouble with renewing my account because of my old account information still on file. The rep was very patient and tried different troubleshooting approaches until I was all set up with the service that I wanted!
Hi Eric:
Thank you for providing us with this awesome review! We are happy to hear that you had an excellent experience with our customer service representative and that he was able to resolved your issue and help you get your resumes done. We wish you the best of luck in your job search and please feel free to contact us if you have any questions or concerns.
Best Regards,
Live Career
I seemed very clueless but the person Steve I presume offered me great customer service on getting my refund. Thanks Steve!
Hi Jenna:
Thank you for you great review! We are glad to hear that Steve was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
William, was really kind, and didn't over pressure me, he was a true customer relations well trained employee.
I received my refund, as he said today, love people who tell the truth!
If I did want to do business with this company again, it would be for their great customer service people like William!
Hi Runa:
We are happy to help! Thank you for this marvelous review and your kind words about William. We are committed to offer the best experience with our customer service and it pleases us to hear feedback like this. If you have any doubts or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Apparently I signed up for a monthly membership but did not realize it - but when I saw the charges on my credit card and called to inquire, the customer service rep was super responsive and professional and friendly to explain everything as well as promptly issue a refund to my credit card for all unused time. So appreciate that.
Hi Kelli:
Thank you for this fantastic review. We are committed and offering the best customer service and are thrilled to hear your positive feedback. If you have any doubts or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
LiveCareer's resume-builder is great, and the work saved makes it worth the $1.95. I feel they communicate the recurring charge well enough that you have only yourself to blame if you're surprised by it.
Where they slip up, however, is making cancellation easy. How on EARTH do you cancel it? For months, I'd been sending emails to the only customer service email I could find on the site... to no avail, while they're charging my card almost $30 per month.
BUT I was pleasantly surprised today to receive quick, easy, pleasant, and totally satisfactory customer service from representative David Bermudez today on the LiveChat. Without a hitch, I was able to both cancel my account and get a full refund all the way back to when I'd originally sent my first cancellation email. It was so quick that I was astonished - high-quality customer service like that is rare.
I also love how they don't just throw away your resumes & cover letters when you cancel the subscription. How not-spiteful and non-manipulative of them (which can also be rare).
Hi Merissa:
Thank you for this Outstanding review! We are thrilled to hear that you had a pleasant experience with our product and were able to create your resume. Also, thank you for your kind words about David we strive to provide the best experience with both our product and customer service and it makes us happy to hear feedback like this. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
This company lures you in with a free resume builder
Then after you spend an hour building your perfect resume, you find out you can not print, save, or access in any way without first paying them around $1.50.
Then for the poor fools who don't read the fine print after a 14 day period they will start charging you a monthly $20.00 without notifying you.
Horrible, shady, despicable company.
Hi Andrew:
Hi Andrew:
We are sorry to hear this. We strive to provide users the best experience when utilizing LiveCareer during the job search and application process. Please Contact us via direct message so we can learn the specifics about your experience and better assist you.
Best Regards,
LiveCareer
I had an issue finding my resume to edit it after completion. Fernando was awesome and retrieved it for me in no time. Great customer service and will definitely use this service again.
Hi Gail:
Thank you for providing us this great review! We are happy to hear that Fernando was able to help you out and resolved issue. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Thank you Fernando for communicating effectively/promptly, your understanding and even for the refund that you did not have to excede to. Many blessings, Ruan.
Hi Ruan:
Thank you for this fantastic review! We are glad to hear that Fernando was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
I called to cancel the service and the service was excellent and quick.
Hi Ronald:
Thank you for this adjective review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
I signed up for the two week free trial period. I used it to my advantage, creating resumes and cover letters and downloading all of them to my computer. It's a great service. They give you "power" phrases and words to go with the appropriate experience on your resume. I also love the layouts and the ways you can modify them.
I was also sent email notifications updating me on job searches that I didn't even know was available through LiveCareer. I only signed up for the site to use the resume builder, not for job searches, but it's an extra tool that someone could find useful. In the end, I found a job, so I guess LiveCareer served its purpose. Cancellation was easy, it just took a phone call, and my experience overall was A-Okay!
Hi Dave:
Congratulations! We are so glad to hear that you were able to find a job. Thank you for this wonderful review and we wish you the best of luck in your new job!
Best Regards,
LiveCareer
Maria Teresa torres provided me a wonderful support regarding my billing issue. That proved how professional is resumenow as a company! I will come back and shop from this company again for sure! Highly recommended to anyone who is looking for a professional resume writing business house.
Thanks again
Abu Zaman
*******@yahoo.com
Hi Abu:
Thank you so much for this wonderful review! We are thrilled to hear that Maria was able to resolved to resolved your issue and offer you an excellent experience with our customer service with efficiency and professionalism. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
The representative was very helpful and respectful.
Hi Jeanne:
Thank you for this super review! We are so glad to hear that you had an excellent experience with our customer service. If you have any further doubts with your resume, please feel free to contact us.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Briggitte:
We are happy to hear about your positive experience with our product and to know that you were able to get your resume done! Thank you so much for this amazing feedback and for your kind words about Maria. We wish the best of luck in your job search and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer