From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Live career provides the perfect tools to build a great resume without any hassle. A really easy program for me to showcase my career highlights. Charles and his customer service was just another reason why I would choose to use Live Career. He was very polite, knowledgeable, and helped me with all the questions I had.
I found your website very easy to use.
I was disappointed with the $19 charge on my acct.
Your Rep when I called your 800 number was very pleasant.
On the web site, I didn't like the fact that after paying for the service I used that I was suddenly a member and will be charge $24.95 each month. Also, I didn't like the fact that no phone number appear on the site that I used.
But, the experience I had with Michel's Service was excellent. He was very helpful and did everything possible to resolve my problem.
Hi Daniel:
We are glad to hear that Michel was able to resolved your issue and offer you an excellent customer service! Please feel free to contact us in the future if you have questions or
Concerns.
Best Regards,
LiveCareer
My experience with Luis was quick and professional.
My experience with LiveCareer service was not as professional. I was still billed even when I had cancelled my subscription before the 14-day trial. This is the worst thing that can happen when signing up for online services that boldly claims "Free Trial". Even when the service is the best it can be, if the services promises a FREE trial and not live up to that, it makes the whole business "Service" CHEAP, UNPROFESSIONAL and CROOKED. Who would care anymore, if the service was great? I would never recommend to anyone else and in fact pass on how crooked the service is.
I am hoping that your service will reverse the charge that was made because I did in fact like how easy it was to use and I would like to continue using your service sometime in the future, but not if LiveCareer will be crooked in its billing practices. Trust is a hard virtual to gain back.
What would really impress me is if this Survey even actually gets read by anyone and takes notices of my complaint. In the meantime, I hold my disappointment a little longer before sharing my experience.
Hi Noel:
We want to thank you for this review! Sorry to hear about your bad experience with our product but we are glad to hear that Luis was able to resolved your issue and offer you an excellent experience with our customer service. Your feedback was listened. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Overall, the program works pretty well. It would be nice if it were a little easier to put in your own experience entries. Sometimes the bullets tend to foul up when you don't use the pre written ones.
Customer Service was great to work with when canceling. I will use again when I need it. Thanks!
Hi john:
Thank you for taking the time and providing us with this review! Wee take all feedback very seriously because we believe that this is the best way to understand and offer exactly what our customer are looking for while using our product. Once again thank you for your time and please feel free to contact us if you have any questions or concerns int he future.
Best Regards,
LiveCareer
Your templates were awesome. It helped me to get the best out of my resume
Hi Shyam:
Glad to help! We are happy to hear that you had a positive experience with our product and were able to create your resume. Thank you for this for this good review and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
My customer service rep. Charles was very professional and helpful.
Hi alan:
Thank you for this great review! We are glad to hear that Alan was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Easy to use, did exactly what I needed it to, helped me create a professional, stand out resume. Also outstanding customer service. For someone looking to sharpen the organization and look of their resume, just try it, you'll probably love it.
My only con is the website itself ran a bit choppy at times, but never for longer than a few moments.
Overall, I highly recommend.
Hi Zack:
Thank you for this outstanding review! We are thrilled to hear that you had an very pleasant experience with both our product and our customer service. We are committed to offer the best experience with both of them and it make us happy to see reviews like this one. Once again, thank your for this amazing feedback and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Great and fast customer service pn the phone, also will recommend your resume website is greattt thank youuu
Hi Yandry:
Thank you for this awesome feedback! We appreciate you taking the time for providing us with this great feedback and for recommending us to all your friends and family. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I got helped right away and got everything clear out! Thanks once again.
Alexis was extremely helpful and pleasant. He quickly solved the problem and provided a refund.
Hi Janet:
Thank you for this review! We are glad to hear that Alexis was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
I had great service! Dude apologized profusely every time he had to put me on hold for 30 sec. Max all of two times AND he got me what I needed! Hold music could be better, like classic rock or something? Still wish it was cheaper or free and didn't have to call and could cancel online if need be but Idk, these people have aimed to please and hit their target. I hope I get a job soon...
Hi Spencer:
Thank you for providing us with this fantastic review! We are glad to hear about your excellent experience with our customer service. We wish the best of luck in your job search and please contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Representative was very willing to refund my account, I was surprised that I didn't have to argue. He was polite and informed me of my mistake, I missed that I was supposed to have cancelled my account in 2 weeks. Even though it was my error, he verified that I didn't access my account more than once so he credited me back the 2 payments.
Hi Melissa:
We are glad to hear you have a great experience with our customer service representative and he was able to resolves your issue. Thank you so much for this wonderful review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I canceled my membership but it did not go through and I was charged. The man on the phone was very nice and helpful in order to make my experience better.
Hi Amanda:
Thank you for this great review! We are committed to offer the best customer service which is able to help resolved all our customer issues in a quickly manner and great attitude. It is very satisfactory to hear this positive feedback. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
When I has first signed up to make my resume it only charged a couple of dollars and said I could have access to my resume for 14 days. I thought that was a one time fee but in turn kept getting charged $30 a month.
Hi Maykalah:
We are sorry to hear this! Please contact us thru a direct message so we can take a closer look at your account and see what can we do to fix this issue.
Best Regards,
LiveCareer
As someone who has always struggled doing a resume this was the best and easiest Resume Builder I have ever used! Excellent website and customer service. I only canceled my service today because I found a position, the customer service rep was very professional an extremely polite! It took a very short amount of time and absolutely painless to cancel my subscription. Thank you so much for Live Career I have a job because of your website and would not hesitate to use it again!
Hi KImberley:
Congratulations! We are so glad to hear that you were able to find a job. Thank you for this wonderful review and we wish you the best of luck in your new job!
Best Regards,
LiveCareer
The rep didn't try to sell anything he took my cancellation and gave me future benefits
Hi Yuranny:
Thank you for this good review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
I first came across LiveCareer's resume builder four years ago. After a 14 year hiatus I needed to write a resume, and found the task daunting.
LC's resume builder made it so easy to put my resume together. All the tips and examples were extremely helpful.
Hi Yolanda:
We are happy to hear this! Thank you for sharing this amazing review and let it us know about your positive experience with our product. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I wanted to cancel my account, but was dreading the call and expected a less than easy way to do that and an amount of stonewalling.
Instead I spoke to Kenneth who was very polite and quick acting, he handled my issue to my satisfaction
Hi Joe:
Thank you for you awesome review! We are glad to hear that Kenneth was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Since I have had to redo my resume several times and create a cover letter due to recent job changes and not having knowledge of how to create these much needed documents, I've had to request help several times from the live career staff. They helped me through many questions that should have been obvious but this was not true in my case. They talked me thru and made me feel confident. I thank them and recommend them as they are truly there to be helpful.
Hi Lorraine:
This are awesome news! We are thrilled to hear that you had an excellent experience with both our product and customer service representatives and they we able to help you create your resume. Thank you for this fantastic review and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeffrey:
We are glad to hear that you were able to create your resume and have an excellent experience with our product and customer service. Thank you for this awesome review and your kind words about Charles. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer