From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Truth is I am not happy that I have been charged $39.80 monthly and haven't utilized the service since the initial offering. So when I called I was a little upset. But David listened to me and understand my frustration and needs. He was always positive and helpful.
William was really pleasant when I called to cancel my subscription. He politely gave the advantages for not cancelling and that they would be there in the future if I needed additional help finding a job.
Hi Janet:
Thank you so much for this amazing review! We are glad to hear that William was able to resolved your issue and offer you an excellent experience with our customer service. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Marketing of FREE 14 DAY TRIAL for "LiveCareer - Cover Letter Builder" (product) was clear, concise, and effective. Resource and services it provided, were able to address user's needs (as advertised). Disclaimers to inform customers of RECURRING AUTOMATIC PAYMENTS (following trial period) was not made clear. Disclaimer information appeared to be spread-out in separate, partial statements. If communication of this was complete and visually prominent... on sign-up window... customers would be better informed of binding agreement.
Hi Andrew:
Thank you for this review! We are sorry to hear you had a bad experience with our product and would like to have the opportunity to amend this issue. Please feel free to contact us thru a direct message so we can address your case and see what we can do about it.
Best Regards,
LiveCareer
I had a problem with getting charged after I cancelled my subscription and heydi was more than helpful with straightening the problem out
My resume wasn't totally complete Peter went directly to the problem on my resume and he fixed a few words with no hesitation. He offered me more services and explained to me what time the company close. Peter was a lot of help to me. Now I can log back on to the job site. Hopefully get the job. Thanks again Peter.
Hi Gwendolyn:
We are happy to hear that you were able to create your resume and Peter was able to assist you in the process! Thank you for this wonderful review and and please feel free to contact us if you have any questions or concerns in the future. Best of luck in your job search.
Best Regards,
LiveCareer
Hector, was great today he assisted me very quickly and straight forward no messing around.
Hi Trudy:
Thank you for you super review! We are glad to hear that Hector was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
It was a good experience I obtained a good resume.
Hi Esmeralda:
We are happy to hear that you had a positive experience with our product! Thank you so much for this good feedback. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Cruz was good and helpful. Wish I would have cancelled earlier as I did not use the system past the 14 day period.
Hi Joyce:
Thank you for this positive review! We are glad to hear that Cruz was able to resolved your issue. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Love finding out they continued to bill my account!
Hi Erica:
This is not acceptable, Please contact us thru a direct message as soon as possible to fix this issue for you.
Best Regards,
LiveCareer
This company is not concerned or sorry about stealing money from thousands of people. They will say, "We're very sorry for your experience. Please contact us directly, blah, blah, blah." When you contact them directly, it's an even further waste of your time because they will just give you the run-around and explain that "you KNEW you were signing up for a subscription." Ummm... no, I don't think most people will pay $40 a month to be able to edit a resume. This company is a scam! Buyer beware. You will think you're only being charged $1.95 to print your resume, when in reality you are signing up for a subscription. Of course, you don't find out about the $1.95 fee until you've already spent time creating your resume. The FREE, FREE, FREE that's plastered all over their website is FALSE ADVERTISING!
Hi Ronda:
We are sorry to hear this. This is not the image or idea that we want people to have about us. We are committed to offer the best customer service with efficiency and professionalism. If you can please contact us we will go above and beyond to see how we can assist you and see if we can fix this issue.
Best Regards,
LiveCareer
Very good site, easy access, helpful customer services. Would use it again. Thank you
Hi Daniela:
Thank you for this amazing review! We are thrilled to hear you had an excellent experience with our product and our customer service. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
Thought I was paying for a one time access to a resume format, ended up paying a bunch more on a monthly base for nothing. Didn't realize I was getting charged until my bank put a hold on my credit card for suspicious activity because of LiveCareer's monthly charge.
However Rafael Santana, my awesome customer service guy was super nice and helpful and able to get me a refund on the last 5 month of charges which were almost $200, and cancel my subscription thing. Thank So MUCH Rafael!
Hi Rhyan:
Thank you for providing us with this review! We take all feedback very seriously because we understand that is the best way to know what our customer are looking for in our porduct. Thank you for your kind words about Rafael. It makes us happy to hear that he was able to resolved your issue and offer you an excellent experience with our customer service with professionalism and efficiency.
Best Regards,
LiveCareer
I am very happy with the resume I was able to print from the website. I had two questions and the sales representatives were very helpful. Would reccomend this website
Hi Christine:
Thank you so much for this wonderful review! We are thrilled to hear about you pleasant experience with our product and that you were able to create your resume. Please feel free to contact us if you have any questions or concerns in the future.
Best regards,
LiveCareer
It helped me quickly make a resume that covered all the important facts about me and targeted all my best skills!
Hi Jeremy:
Happy to help! We are glad to hear that you had a positive experience with our product and were able to create your resume. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
The process of writing the resume was very good, when I received my statement for the purchase of the trial period and saw that the monthly chanrge for the resume service was going to be 34.95 per montht thereafter I decided to cancel my subscription. Thank you for the quick cancellation of the subscription.
Hi Kenneth:
Thank you for taking the time and sharing this great review! We are happy to hear that you had a pleasant experience with our product and were able to create your resume. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
The reason I gave it 4 out of 5 is because unless you keep your subscription, you cannot edit your resume at all.
Hi Chris:
Thank you for this review! We take all feedback very seriously because we understand it the best way to know and understand what is it that our customers want. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
I used a template to create a resume and it looked good when I reviewed it online; however, when I downloaded it, the formatting was problematic. I call Customer Service and spoke to Alexis who helped me with all of my concerns. He was kind, patient, very knowledgeable about the product, and provided excellent customer service.
Hi Felicia:
Thank you for this great review! We are glad to hear that you had a pleasant experience with our product and customer service. We are committed to offer the best experience with both and it make us happy to hear that Alexis was able to resolved your issue with efficiency and professionalism. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I found myself looking for a job after funding was cut and circumstances all pointed to "leave now". I had been in my role for 15 1/2 years and hadn't put a resume together for quite some time. LiveCareer was a very helpful resource and gave me confidence I could walk through what I needed to do. When it was time to cancel the service, I was surprised at how genuinely cheerful they were to work through my request.
Hi Jeanne:
We are glad to hear you were able to create your resume and a had and excellent experience with our product! Thank you for this fantastic review and we wish the best of luck in your job search.
Best Regards,
LiveCareer
Its Great Pleasure to discussed with them my questions. Supportive Team. David Bermudex was help me to find the details what went wrong.
Hi Veronica:
Thank you for taking the time and providing with this feedback! We are glad to hear that David was able to help you resolved your issue. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Problem resolved! I appreciate calling up, speaking with a real person, telling them my issue and it quickly getting a resolution. Great company to work with.
Hi Carol:
Glad to hear this! We are happy to know you had a pleasant experience with our customer service representative and he was able to resolved your issue in a quickly manner with efficiency and professionalism. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nancy:
Thank you for you great review! We are glad to hear that David was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer