Litfad

I am absolutely disgusted by my experience with Litfad. I recently purchased a vanity them and it arrived not just broken, but in an utterly disgraceful condition. The packaging was flimsy and totally inadequate. The vanity was bent and the sink smashed to pieces. To add insult to injury, when I reached out to their customer service to address the issue, they said ship it back to us and we will refund your money. Given the weight of the object it would have cost more to return it to China than I paid for it. This company is a complete nightmare. They clearly have no regard for quality or customer satisfaction. Save yourself the headache and avoid Litfad like the plague.

If I could give a zero I would
This company should not be allowed to do business anywhere in the world.
Purchased a white wardrobe and got a tan color.
The set came in 2 heavy boxes.
No packing material between panels.
The box was full of manufacturing debris.
All the panels were scratched either from manufacturing or from transit.
No instructions on how to put it togheter.(and I am a very handy guy)
No quality control whatsoever.
No customer service.
They tried to lure me with discounts to keep the wrong item but after looking at their quality I do not want a replacement
I want my money back which I have yet to see it.
Stopped answering my emails 7 days ago.
When you see this website run,and I mean RUN,DO NOT LOOK Back.

Arrived broken. Won't refund even though I bought the insurance (which turns out is another scam). Agreed to a replacement shipped but seller would not proceed unless I canceled the claim with Paypal. Paypal does not recommend this as you can't reclaim if something goes wrong a second time. However, Litfad learned to "game" PayPal by going against the offer to replace and insisting buyer ship the broken item back. (Which is in China and the BUYER has to pay the cost to ship back a broken item) If you don't send shipping info to PayPal, PayPal will end the claim in the seller's favor. I was on the phone with PayPal call center for 1.5 hours. I sent all emails with the seller to PayPal and multiple photos of broken packaging. PayPal claimed "It's their process," With no return shipping info, the claim ends, the seller keeps the money and the buyer is left with broken items. Do not recommend and do not use PayPal to pay for items!

We ordered a table and chairs from the website, not what it says on the tin, came in various boxes all at different times, customer services didn't respond, only once i filed a dispute via paypal did i receive responses to my request of a refund, they will only refund me if i close the dispute. DO NOT buy anything from them,
You can get better quality items local even if you have to pay a little bit more its worth it in the long run

What went wrong? What didn't go wrong?

1. The item took weeks to arrive.
2. The colour received was not an accurate reflection of the colour on the website.
3. When I contacted Litfad they denied it was different, despite the photos and website image showing the difference.
4. It took 46 emails over 6 weeks to have them agree to a 90% refund of the item price only - not the shipping.

This was then contingent on my leaving a 5 star review.

The product colour was incorrect, I should not have to pay to return an item which wasn't as described.

I am forgoing a $130 refund to leave an honest review to help others avoid this company in the future.

DO NOT SHOP HERE.

My package arrived 6 months later, wrong product delivered. Then 2 months to receive the right product which arrived badly packaged and BROKEN. You won't get a refund unless you pay for shipping back to China and instead they insist on you keeping the broken lamp and then try to offer you 10% refund then 15%, then 20%. I Have exchanged 25 emails with them. They then blackmailing you saying that you have to write a 5 stars review, send them the screenshot to get a refund. It is a massive SCAM! It is fraudulent. Do not believe the 5 stars reviews either.

Not happy! Terrible service! They steal your money!

My order took 86 days to arrive, when it did arrive, it arrived damaged and unusable. They keep offering you money off to keep the damaged item, but what is the point of a bent bar shelf that can't hold bottles! You go round in circles with them asking you to accept a discount to keep it, even though their own warranty terms say you are entitled to a full refund.

I will now find all review sites to make this same review until I receive my refund!
Process my refund!

Order number *******

I ordered a ceiling light from Litfad that was defective for $210 (+ $50 in shipping) on May 29th. I went back and forth with them about the defective item they sent me for over a month. Throughout this month of email exchanges they ignored me clearly indicating how the product they sent me did no match what I ordered from their site. They said if I was unhappy with it I could pay to ship the item back. Note, returning the product will cost you nearly $200 because they stick you with shipping it back to CHINA! Save yourself the headache, hassle and wasted money. In the end I was over the pointless email exchanges and accepted 45% refund just to throw away the fixture, which means I spend $160 just to throw away this piece of trash.

I recommend you use ANY other company than this one. Wayfair's products are very similar, they have much more reasonable return policies and their customer service is great.

DO NOT BUY FROM LITFAD! Litfad sold me a terribly made and defective cabinet. I wanted to send it back for a full refund, but they would only agree to it if I were to pay for the return shipping costs from California to China (It weighs over 100 lbs and will cost over hundreds of dollars to ship back) I'm now stuck with a defective cabinet with broken pieces, scratched up surfaces, parts unlabelled and unclear assembly instructions. Very bad quality and terrible customer service. It looks like I'm at a $375.00 loss at this point! I paid Litfad through Paypal, and filed a dispute with them, but Paypal didn't resolve the issue. You should also read all the other reviews to see how terrible Lifad is. Yet another proof of how horrible Chinese products are!

Style of lights that I received was nowhere close to light style that was ordered. I think this is a total Chinese scam site right right up there with Temu.
The company is no help, as no one has responded to emails I sent regarding trying to get the correct lights delivered.

Not a legitimate company! Bought a light for $1100 and it was nothing but some fabric covering some unpainted wires. Not to mention, it arrived completely damaged. A friend had a similar experience.

They offered to refund if I shipped it back to China and pay customs fee. Of course this is not feasible as the broken item is big and they know it. They probably won't refund anyway.

Wrote Amex and they won't help despite fraudulently bad product as they offered to refund. Amex said quality is not their responsibility, which is true, but protecting customers from having paid $1000 for a $5 product should be.

I had no choice but to accept Litfad's offer for a 50% refund. BUT THEY REQUIRED ME TO CHANGE THIS REVIEW TO 5 STARS BEFORE THEY WILL PROCESS! See below: "we need you to modify the star rating to 5 stars or rewrite a 5-star review so that we will have the authority to submit the 50% refund application.We won't ask you to lie and claim that our product is perfect. You can provide feedback on your real experience, just show that you are satisfied with our processing results and give us five stars"

I ordered from them, and the product not only took very long to deliver, but it came broken, so I took pictures of the packing and the product and contacted them, but they just excused themselves, and even the product is no way to be fixed, they only offer me some discount, looks like they are in China and they ship without insurance, all other trustworthy sales refund immediate if the product was damaged in the way because the insurance pays that, so stay away from this company, the products no even have full description and you receive very cheap quality or no the size you expect, my only option is to claim with my bank

Ordered 4 barstools on 5/28/24. Received two boxes on 7/3/24 and then one box on 7/4/24. A fourth box was missing from the shipment with two of the seats leaving me with only two barstools and the hardware for the 3rd and 4th barstool. Followed up with customer service via email for the last two months who kept putting me off asking for patience and just this week stopped responding entirely. Tried the chat and when I give them the information they ask for they conveniently stop communicating with me during the chat. Paid $628 for four barstools for our new house and now only have two fully assembled which are useless for our kitchen bar so basically out the entire amount. All I asked for was to ship the two missing seats! My fault for not researching. Stick with Wayfair or Amazon.

Their return process says to click a "return item" button in order to initiate a return. This button does not exist. They do not want to actually accept returns. When you email customer service, they will tell you that "they don't accept returns if the item is correct and undamaged" which would be totally understandable if their return policy didn't say they accept returns within 60 days even for undamaged items. After emailing back and forth with support, they refused to honor their own return policy and tried to offer me 5 and then 10% back. When I asked them where in their policy it said they wouldn't provide return service (vs. The part of the return policy where it clearly says THEY DO) they stopped replying entirely.

Ordered a desk for my son's room 75 days ago! No desk, and no refund! They keep saying there are attacks on the Red Sea and there is a delay…. Load of rubbish. They will not refund. And keep asking to remove reviews. Have reported as fraud!

Guys listen to me. I paid 396$ for a floating tv stand. It came in 6 weeks (no problem). It arrived broken, almost every piece and without any directions. I'm still trying to get a refund after 3 weeks of emails. They will try to offer you 5-40% off so that you don't return it. I have a large box in my garage waiting to ship back. They said if I ship it back, it has to be EXPRESS DELIVERY. I finally had enough and contacted my bank to get refund. Do not, I repeat, do not buy anything from them ever. They are 100% a scam

It's false advertising, I bought a $1500 Buffet Cabinet who doesn't look like the picture at all, the worst quality I have ever seen, also, it took 3 months to arrive, it arrived damaged and unusable. You go round in circles with them asking you to accept a discount to keep it, even though their own warranty terms say you are entitled to a full refund. After 2 emails, they did not answer my emails anymore

It is over a month past the delivery date, the item has not arrived and they persistently refuse to issue a refund.
SCAMMERS - AVOID!

Ordered a chest of drawers. The package came with many pieces broken and with a completely different chest of drawers than what was advertised.

Have been emailing the company back and forth for over a week now sending them all the photos of what I have received. They are refusing to provide a return label and issue a refund. Instead, they are offering a 5% discount. Stay away!

I purchased a bookcase from them on June 24, when the package finally arrived it was damaged because it was not securely packaged in fact it looked like somebody had found some cardboard and foam and put it together in their garage. Apart from that there were many other issues too long to list here but one important item were the shelves, one was smaller than the other six. I have been trying to get a replacement and as of today and after a chain of emails I have not been successful. I would not touch this company with a barge pole.l