Litfad

To warn others:
I have ordered 2 side tables for my bedroom which were supposed to be solid wood top and beautiful oak finish.
I must say that when the parcels arrived, I was extremely excited as the photos and description on company's website were great and I loved the items I was supposed to receive.
However, when I opened the 1st package I almost burst out in tears. What I have received is not even remotely similar to what I expected. We have decided to build one of the units just to see how badly manufactured it was.
The product is shabby and made to, what I can describe as no standard at all. Parts came damaged and not fully finished. The bits of CHIP board, not wood, are covered with ill-fitting lining and you can see the corners of the board inside! Also, the lining was chipped in a few places anyway. The holes for screws and sides were not fully made so we had to clear them through and drill bits of holes in order to be able to put things together. There are no runners for drawers, so they are loose and just hanging there when you pull them out. The legs seem to be finished with what I deem is wood like looking crafting paper used by children for projects at school! Also glued in wonky.
The list of faults is endless.
If I could give them minus stars I would.
I was certainly deceived by what they have put on website in picture and description of the product. I have spent over 200 pounds on something that is worth possibly 20.
It is also extremely disappointing that when I wanted to post the feedback on the Litfad website under the product review I was immediately blocked as I tried to give no stars to this item.
And then, after I have contacted them to raise a complain and request the refund i was insulted with the offer of 5%! Which in the end ended up with the final offer of 30% after a few emails there and back. I have sent them photos of all damage and described the issues we had and even photos of item from the website and item they have sent side to side and they still claimed there are only minor issues! Absolutely unbelievable.
Therefore, to whomever might consider buying from Litfad company, i would strongly discourage.

HORRIBLE Customer Service
Took a month to arrive. Box damaged, the furniture in literal pieces. TERRIBLE customer service, just like the other reviews! Asked for a full refund, and they want to "negotiate" with you, and not listen to the refund request. WHO does that?! They first offered just a replacement. When I kept saying no, I wanted a refund, they then offered replacement plus 5% refund. Then replacement plus 15%. Finally I charged it back to the card. This is what they need more of, to wake them up to reality and scamming doesn't pay!

I ordered a plant stand - took over 31 days to get via back and forth emails they said ships from CHINA. Received the UGLY plant stand. It was NOT what I ordered - had marks all over it from the crappy packaging they did. Disputed with my bank for full refund. I sent all photos in. You can see what they advertise is not what you get. DO NOT ORDER ANYTHING FROM THESE SCAMMERS!

I'm sorry there is not an option for 0 stars. This is the temu (trash) site for furnishings. I ordered what I thought was a European upholstered king bed frame. I scoped out so many options, but I did not scope out the reviews of Litfad before purchasing. The web description was lovely; metal frame with storage below, fully pillowed head board and box frame with "leather". Upon receipt, it was clear I had made a costly mistake. The pillowy head board was puckered and not full at all. The "leather" box frame is flimsy and the fabric is haphazardly stapled around the base. The pine wood slatted frame on which the mattress sits is pathetic; split in places, and not at all sturdy. Slats began to separate from frame first night mattress was in place. I'm still in the process of resolving the issue; I'm requesting the metal frame for the support of the mattress as I'm willing to make due with the cheap looking headboard and box frame. I'm guessing there is no metal frame, so I'm going to construct a sturdier one of decent material. Apparently, as mentioned in other reviews, the site pics are stock, because the product I received in no way resembles the website photos / description. Shame on me for expecting more. Shame on Litfad for supplying such shabby products and poor customer service.

This company is absolutely disgusting and deceitful. I ordered 8 dinning chairs which arrived 10 weeks later! They were completely different from the advertised chairs on their website. Further to this it was damaged, torn and was cheaply made. They charge premium price for very cheap quality product. I wish I could add the pictures to show you how bad it is. Since then many exchanges of emails requesting a refund. All they have done is offering little compensation and not taking any responsibility. Please DO NOT BUY from them and save your money. I've lost £835!. I have given this company many chances to do the right thing and refund me my money but they choose to be deceitful and greedy.They have very bad business ethics and are a complete disgrace. I'm going to report them to trading standards and will contact my bank to get my money back. I've attached picture of the actual chair on their website versus what I actually received!

Glam Upholstered Armless Dining Chair with Gold Metal Legs for Kitchen & Dining - White
SKU:*******939
GBP£104.47 x8
Order number: *******

I purchased a coat hanger 5 weeks ago and they sent a confirmation and tracking information within a week. The tracking information said it was in California and waiting on customs. One month later, it is still in California with the same information, NO CHANGE. I cannot get a refund and cannot get a better date for delivery. This is unacceptable.

I ordered $1683.00 worth of product
** ORDER #******* ***
I ordered $1683.00 worth of product. 2 sinks and medicine cabinets. They sent the products by sea from China. It took one month for the products to arrive. When the products arrived they came in 2 packages and EVERY SINGLE ITEM WAS BROKEN AND DAMAGED. NOT ONE SINGLE ITEM IS SALVAGEABLE! I have taken photos of everything and sent it to the vendor and they are refusing to pick up the merchandise and issue my refund in full. I keep getting emails asking for me to accept a new shipment and promises of them packaging the product the correct way this time around. They sent the product in a cheap wood frame and broken pieces of foam. They knew it would arrive broken as I have never in my life seen such a poor job of packaging a heavy product for overseas shipment.
I have sent photos and copies of the vendors emails along with a link of reviews from trust pilot to my bank. They will be assisting in getting my money back from the vendor. I have called my elected official's in Sacramento and Washington DC. This company needs to be shut down from operating due to their illegal and unethical business practices. I urge anyone that has had a problem with this company to reach out to your local elected official such as the Assemblyman that represents your district. Provide them with photos and emails of the companies business tactics. Together we can insure that this company gets shut down and that no other customer has to go through this agonizing experience.

Entire company is a scam (consult IG page dedicated to the issue please). My specific order was a lamp that required me to connect over 100 wires myself in an unsafe way…

The product I bought (Modern Pink Kids Closet Wooden High Gloss 1-Drawer Kid's Wardrobe) is not only bad, it's dangerous. DO NOT BUY IT FOR YOUR KIDS. Here are the issues I had and I had to communicate it with the support team who basically gave me some generic answers with no help. Such a shame!

- the two drawers don't have hinges. My 2.5 year old already dropped one drawer on her foot trying to open it.

- the product is so wobbly, it was almost falling on my daughter.

- there are no wall fasteners and the product can easily fall.

- one piece was broken (I have already sent the picture).

- there was no assembly instructions.

- pieces were not even labeled, so I had to guess what goes where.

- two of the doorknob heads (the Mickey Mouse ones) came off.

Long delivery and I paid express delivery... Table received was nothing like the listing showed. Terrible quality. They charged around $250 and the table worth maybe $20. Raised issue as unhappy & item not as described. They immediately offer refund 5% then 10%, because I keep insisting. They argued sending back the table will be expensive e and at my cost. At the end they returned $46 and they never refund the express delivery cost (The table came after 6 weeks). TERRIBLE! Stay away from them. Fraud big time.

The image of the item is not what I received. The instructions are in Chinese and the instructions images are unreadable as their toner was going out. Buyer beware. Would not do business with them. Note no reviews on their website, red flag!

I bought a desk from the website on the 17th of February 2024 which never arrived. Every email they send me was telling to be patient and they over 5% discount but its been 2months since I ordered it. I had to phone my credit card company to raise a dispute to get my money back. I personally think they are scammers and will never recommend them and best stay from their website. If there was a negative star rating that's what I would have given them.

I thought this was a UK based company but they actually are based in China. I have 2 kids with autism and need sturdier furniture. I found a heavy duty plastic dresser and purchased it for $200 + $70 for shipping. Its quality is terrible and it took 7 weeks to arrive. Total waste of time and money.

I ordered 2 desks with shelving, all white. They took over 2 months to arrive. When they did, 1 box was almost shredded. The desk badly damaged and no instruction manual. Just a blue parts sheet in Japanese. The other box and desk had minor damage, chips & scuffs. But the manual was for a different desk altogether. The advertised item was all white. What I received, was white with brown backs. Their customer service has done nothing to help or compensate. What a horrible company/product!

I ordered a desk in 3 months ago. It has not arrived. Litfad cannot provide an update other than to say it is lost in a storm.
They are refusing a refund until the desk arrives and is then returned- although they don't know where it is to know when that will be. It means that at best I will wait 6 months based on current time scale and at worst- they have ripped me off and I will have nothing.
My sons 13th birthday has well gone!

I bought the Scandanavian wood bed frame on 1/27/24 which was shipped from China with no protective package. The shipment arrived a month later damaged with parts missing. The product came unfinished — there was no mention of that in the description, and the photo of the product looked finished. Quality was poor, wood slats are very thin. The wood has a pungent smell that fade a tad but does not go away. The company does not accept refunds unless you file a case and then Litfad will allow a refund if you ship the product back to China at your expense which took 3 months to resolve. It was actually more cost effective to trash but what a waste, not to mention the impact on the environment! I deeply regret this purchase.

Do not shop from this website. I deeply suspect whether they are a legitimate company. Feel like they should not be allowed to do business here. Their online return policies are posted but are totally ignored by the customer service. They offered to refund 5%, then 10% as if there is no rule or standard. The light I ordered did not meet the standard and could not even cover the light junction box. The product is made with slim metal and cheap plastic, probably less than 1/5 of the value that I paid. Avoid this scam at all cost!

I have ordered lamp from this company and received a bunch of parts i) which looked like something from the rubbish bin; ii) had exposed electric wires; iii) power cable without connector.

Upon contacting the support service I was suggested to hire electrician!

This is clearly a scam and it will be reported to authorities.

I ordered a cal king size bed from Litfad. We put it together, despite the fact that paint kept on chipping off of the metal frame. It was for a guestroom, so we thought we would hire somebody to repaint the bed. Once we put it all together, we tried to put the mattress on it. Lo and behold, the bed is 3 to 4 inches too short. We tried to put the mattress on it. Hard to believe that when you order a California king size bed, you got a non-specific size frame. I repeatedly wrote to Litfad ( there is no phone number) asking them to pick up the bed and refund my money. First they offer 10%, then 20%, then 30%, then 40%, like it was some kind of running joke. Finally, I told them I would just deal with visa. When I called Visa, they said they would handle a 100% refund due to the fraudulent nature of this company.

Buyer beware. Crazy terrible company.