Litfad

They advertise products and charge full price but what you actually get is broken and damaged goods delivered, they won't give you a refund, this company is a joke and they scam you out of you're hard working cash. Please avoid this company, I'm now in touch with trading standards and my solicitor as this company needs to be stopped.what we ordered in the picture is certainly not what we received, firstly, it's not black and white, and secondly, all damaged and grey, no feet on for the product, or instructions. Totally scam.

We purchased a table for $1000 dollars when I arrived. And we put it together the quality and durability is way below sturdy or worth the price. DO NOT BUY FROM THEM looks good over priced junk you have been warned scam site

Do not shop from this website. I deeply suspect whether they are a legitimate company. Feel like they should not be allowed to do business here. Their online return policies are posted but are totally ignored by the customer service. They offered to refund 5%, then 10% as if there is no rule or standard. The light I ordered did not meet the standard and could not even cover the light junction box. The product is made with slim metal and cheap plastic, probably less than 1/5 of the value that I paid. Avoid this scam at all cost!

Ordered a bookcase for my daughters bedroom just after Christmas, waited 2 months for it to arrive only to find that many of the wooden pieces are damaged. I emailed the customer service team and they responded quickly and efficiently at first. However, once I sent over multiple pictures and video clips proving damage to the product, they suddenly stopped replying to my emails. I have sent two emails chasing up the issue since with no response. Awful company, shocking customer service and products that are cheaply made and just aren't worth the money. Would not recommend to anyone!

I placed an order online for a reading table in February.I have received couple of weeks ago. It's completely different than I ordered. They do cheating with customer. I asked them to take it back as it was wrong product was delivered. Initially they star bargaining with me 5% off from the original price then 40%.So unprofessional customer service.Yesterday I received a email and asked me to send it back to them by my own cost.You need to be very careful if you would like purchase anything from them.

I thought this was a UK based company but they actually are based in China. I have 2 kids with autism and need sturdier furniture. I found a heavy duty plastic dresser and purchased it for $200 + $70 for shipping. Its quality is terrible and it took 7 weeks to arrive. Total waste of time and money.

I just had a horrible experience with Litfad. I ordered a medium blue chair and it came a very dark gray. The color was COMPLETELY misrepresented on the site. When I contacted customer service, they blamed ME and my online screen, when I looked on three screens and they all read blue. They made me send countless photos into them of the product acting as through they were helping me return it, to just tell me the best they could do is give me a 10% refund! Now I am stuck with a chair I hate. Never again.

I have ordered a coffee table. Received it after a while. It was not as described. Very cheap looking. I tried to contact them for return. They did not respond till I tried to contact paypal for help. After several months, they finally said I have to pay for the delivery fee, (which cost a lot since it comes from overseas) to refund me my money back or I can accept 20% of my money and hold the item. DO NOT BUY ANYTHING from this site. It is a scam. No one will help you and trust me, you will not receive the items which are in the pictures on their site.

Ordered a vanity and it came chipped and damaged because the quality is so incredibly poor it stood no chance during shipping. Incomprehensible instructions (not that I will even bother to put it together- it's trash), customer service is a scam. I'm having to dispute this with my CC company. Spent $704. For something that makes Ikea look like RH

This company has the worst customer service I have ever been in contact with. Their shipping takes FOREVER, and forget about trying to reason with their customer service if something goes wrong. It's impossible. Please for your own sake, stay away. It's a scam. They will never refund you and do everything they can to lie and make you keep their product. STAY AWAY.

Ordered a desk. Only part came with first shipment. When I inquired they agreed to ship the top. What they eventually sent did not fit the bases. They would not provide a refund or shipment of the correct desk top. They wanted me to pay to return the item after they sent the wrong thing. To top it off they want me to hire and pay for someone to fix it. Litfad is a complete scam. I'm out $1000. Their prices are too good to be true. Look up the reviews! My story is similar to many others. Wish I had done my research before buying from them.

We googled floating vanities (modern). A few sites came up. We were looking for something nice but different. Litfad have some nice items. We knew they were not located in the US. No problem. We found something we liked. Before ordering, we communicated back and forth with an online support team. They assured us that we were getting what was described in the picture. Two months later it was not correct. We were supposed to receive a lighted medicine cabinet (rectangular design). We received a a round mirror with strip lighting on the back. No medicine cabinet. We had to again email support. We even went as far as to type it in English on word doc and convert it in their language explaining their product and copied and pasted exactly what they said we are to receive. Well to make a long story short we received a rectangular mirror with the strip lighting on the back. No medicine cabinet and no lighting on the front as the design stated. Never again will we order from them. A waste of our time and money. We told them they can send us prepaid shipping to get the items back. The only thing we liked was the floating sink. We reported them to PayPal to at least get a partial refund and it turned out to be a nightmare. All we could do is email back and forth and send pictures of what was sent. They will give you the run around. Whatever you don't order from Litfad! You will regret it!

I ordered an island from this company. The product was damaged they would not return it and they would not refund my money. I sent them pictures and they tried to negotiate by starting with 10% back. This island was over $2400. Then the next time they offer 20% back. I got them up to 40% back and then they refused to do that. Save yourself time and money the product was very cheaply made.

I bought a shower from their fraudulent website in August. I have sent an email about every 3 weeks to be replied with emails that read "be patient your order is on its way". It was supposed to take about 4 weeks and it has been 15 or 16. The last 2 emails they suggested I pay for air shipping to expedite the time to receive the shower. The request for $300 for air shipping was 6,8, & 12 weeks after it had "already left the warehouse and would be arriving soon". Total SCAM!

I ordered a coffee table, this arrived 2 weeks later than scheduled in a battered damaged box with the sides open. Inside the polystyrene was crushed to bits with no protection whatsoever. The item was not at all what it was described as very cheap looking and not black like described, it had a shiny white underneath, wasn't the size it said either.That aside the product was damaged. Customer service want to refund me 5% of this damaged item to keep it and seem to be refusing me a refund at all costs.

This company is a scam! Run away! Arrive all broken and in pieces! And they want me to send it back. Don't lose your money like the rest of us

We bought a carpet, delivery was in a reasonable time, but the quality is just poor in relation to the price paid. The pictures in the shop promise much more than the product in the end. The carpet material is insufficiently dyed. If the main color of the carpet is actually red and orange, the originally white background shines through in almost every fiber. No refund or return is possible. I can't recommend this shop at all

I have ordered lamp from this company and received a bunch of parts i) which looked like something from the rubbish bin; ii) had exposed electric wires; iii) power cable without connector.

Upon contacting the support service I was suggested to hire electrician!

This is clearly a scam and it will be reported to authorities.

I ordered a carpet which was smaller than indicated and the colours didn't match the description or the picture and had just terrible quality. Therefore, I wanted to return my order but despite the website stating that this product is eligible for return within 60 days, they didn't let me return the carpet, stating that I have to pay shipping myself and can only receive a refund of 5%! If that is not seriously fraudulent behaviour, I don't know what is! DO NOT ORDER!

I had ordered a bunk bed from Litfad. The bed has extremely poor quality wood and it came with chips, cracks, unpolished and sharp edges and poor black-white instructions materials. The surfaces and corners are not polished. It has sharp needles like chips and it is not painted or varnished.
How do they sell such poor quality materials while saying that these are Scandinavian bunk bed?
This is frustrating and it cost me USD$688.79. This is pure cheap Chinese materials, not Scandinavian quality at all. See the images for what they showed on website and what they sent.

I purchased a outdoor sofa on 10/20/2023, it took almost two months to receive the item, the item I received is nothing like the picture in Litfad's website, style and size are different, very poor quality and packaging.I try to communicate to Litfad's customer service that they send the wrong item, but they didn't adjust the issue and lack of response, I wish I can give negative star for this company, stay away

Don't order from this company. Their products will arrive damaged and they will not refund you. If you try to start a return, they will only give you you partial money back if you leave a 4-5 star, positive review. They do not follow their return policy. The items are not as pictured and will show up damaged because it's shipping from overseas. Warning! Don't buy from here.

The shelves i received were damaged and just pressed wood w pealing laminate. It took 3+months to receive them. They arrived w no instructions so u cant tell if anythg is missing. The quality was poor, and shelves were stained w some kind of red smear and when i brought up the damage they only offered 5% off.