Litfad

False advertising, probably due to poor translation to English but they won't admit to their mistakes and won't honour their adverts. Advertised as 4 drawer desk but now changed advert after my complaint to two drawers but I screenshot it. Now ignoring my emails. I want either partial refund or the additional drawers despite their error which they should wear. Also advertised as reversible but it wasn't!
Avoid this terrible business like the plague and spend that bit more for peace of mind and honesty!

It's false advertising, I paid $800 for a shelves who doesn't look like the picture, no instructions manual to built it, arrived broken, very bed quality and they put hundreds of screws and small part in a plastic thank you bag!

I ordered a GENUINE leather chair for £350. Just before I went to bed the deal seemed to be too good to believe so I read the reviews on all the usual platforms like this one. Every review was shocking. Thank God I had used PayPal spread over three months. I rang PayPal and told them my story and a very confident lady told me to stop worrying because she would get my money back Less than two hours later I got two emails. A very polite professional email from PayPal saying they got a full refund and a very rude email from Litfad saying MONEY PAID BACK
Thanks to everyone who warned me this was scam firm. In future I won't buy anything without checking out the company first

I purchased two pendant lights for my kitchen island, which arrived nearly a month later. I was extremely disappointed with both the product quality and packaging. The lights I received were nothing like the ones advertised on their website. Upon opening the box, I found the styrofoam packaging torn apart. There was no installation manual, the ceiling mount size was incorrect, and instead of a metal hanging rod, I received what looked like a jump rope. The materials used were cheap and far below expectations. Overall, the entire experience has been frustrating and disappointing. Customer service did not help at all.

Litfad is engaged in a scheme of falsely advertising goods, delivering inferior goods, and offering immaterial discounts in lieu of refunds. We ordered goods, Litfad admitted that we didn't have the goods they advertised on their website and they refused to refund our $199.10.

I would give this company a -10 rating, but that was not an option. I don't actually think they care about ratings, they will keep doing what they are doing as long as people send them money. I purchased a lamp that arrived with the paint chipping and it had a large dent. At first they told me how carefully they had packaged it (not true), and then they have offered me refunds - first 5%, then 10%, now we are at 40%. I have asked for their address so I can return it. And now I have heard nothing.

Save yourself the grief, and DO NOT BUY ANYTHING FROM THIS COMPANY. IT IS A COMPLETE SCAM.

I had one of the worst online shopping experiences with Litfad.com, and I strongly advise others to avoid this company. I ordered an item for my high-end office, and what I received was a completely unacceptable product.

Damaged Product Upon Arrival
When my order finally arrived, nearly every piece of the product was either scratched or dented. I was shocked at the poor condition it was in, as if no care was taken during shipping. To make matters worse, the package didn't even include assembly instructions, making it even harder to assess if the product was usable in any way.

Customer Service Nightmare
I reached out to their support team to initiate a return and request a refund, and this is where things got even worse. Rather than addressing the issue professionally, they kept making low-ball refund offers that I found insulting. They initially offered me a 5% refund, claiming that the scratches "wouldn't affect the usage." Really? For a product I paid full price for, expecting it to be in perfect condition for display in my business? 5% was an absolute joke.

When I refused and asked for a full refund, they upped it to 10%, then 20%, and eventually 30%—all of which were nowhere near acceptable for a product that was so badly damaged that I couldn't use it in my office at all. Each response from their support team made it clear that they were trying to get away with doing the bare minimum, offering partial refunds that don't reflect the severity of the damage. I also asked for their policy regarding shipping damaged products and requested to speak with a supervisor, but they dodged these questions and kept repeating the same offers.

Disgusting Tactics and Unfair Policies
Litfad's approach to resolving issues is clearly designed to wear down their customers into accepting a refund far below what they deserve. They even used the excuse that returning the product would be "too expensive" for me due to high shipping costs, trying to push me into keeping their damaged goods. This is totally unacceptable, especially for a product that was clearly damaged due to improper handling or shipping.

Final Thoughts
If you value your time, money, and peace of mind, avoid Litfad.com at all costs. The products are subpar, and the customer service is a complete disaster. They offer no accountability, no fair solutions, and make it incredibly difficult to resolve even the most straightforward of issues. The fact that I had to waste so much time just to get them to acknowledge that they shipped me a damaged product is unbelievable.

I will never shop from Litfad again and will be warning everyone I know about this terrible experience. They seem more like scammers than a legitimate company. If I could give zero stars, I would.

Schemers… Terrible company! Advise that no one never ever purchase anything from this place. They post beautiful pictures and charge a premium price for pieces and things arrive ultra delayed, their quality is super poor (totally different from pictures) and finally the items got completely damaged at my address and the company refuses to give me return and refund

Everything you order is placed directly to Taobao. If you want to save money, simply get you Google Translate and buy your product there for a quarter of the price.

I ordered a piece of furniture about 2-3 months ago, still haven't recieved it. The tracking numbers they've given were bogus (not recognized by the tracking company, or universal tracking sites like 17track). They refuse refunds saying they'll refund 10% If I remove my negative reviews... all while I haven't actually recieved my $400 item, currently disputing the transaction with PayPal.

In May, May partner Matt bought a salon chair from Litfad. The chair still had not arrived after 30 days. They supposedly sent out another after he complained via email. When nothing showed up again, he complained. The chair finally appeared last night, 9.6.24. When we saw the box and the state it was in, we became worried. Our worst fears were realized when we opened it. The chair had sustained serious damage. Furthermore, it is unlikely that UPS damaged it. The box contained no safety packaging at all. After my partner Matt took pictures and emailed them, he received a response today. He was given a 2% discount because they denied that they caused the damage and insisted that it was clearly done by him. You could see that it was delivered in this manner if I could upload the pictures.

It is incomprehensible that businesses—even those based in China—are allowed to advertise in North America when they have a history of defrauding people in this way. What should happen is a complete refund.

I've been waiting 3 months for a ceiling fan to arrive. They keep assuring me it's on the way, but no fan. No offer to refund or any compensation. Scam!

My $1,328 M came over 2 months late and arrived with 60% completely broken pieces... impossible to use... they offered me 10% back or I could pay to ship it all back to them... Impossible to ship back... boxes are all ripped and broken... DON'T USE THIS COMPANY

SCAM - DO NOT BUY
You will end up paying to ship back faulty items all the way to CHINA where it will cost you more postage then the item itself!
BE WARNED - Been burnt and passing on advise
It may seem cheap but it is really bad quality and you will be disappointed! - YOU HAVE BEEN WARNED
All they do is reply "the customer service will get back to you" they do by just saying KEEP FAULTY ITEM and will give you discount (NO USE TO KEEP SMASHED UP ITEM) and they tell you they happy to give refund only if you send it back ( which normally cost more then the item itself sas you have to send it back to CHINA!) AVOID AVOID AVOID!

I ordered a piece of furniture from this site and it arrived damaged. The product had a false description stating it was real walnut wood. When it arrived it was melamine. So I emailed them to submit the claim. This is when it went from disappointing to scam. I have not had a response and I have basically flush money down the toilet.
The only recourse is to dispute the charge if you used a credit card. The only thing they did was post really quality pictures. Do Not Order!

Stay away! The cheapest, crappiest products out there and not cheap to buy! Be warned - these are scammers. Products arrived broken, dirty and now no response of course.

PLEASE for your own sake KEEP AWAY from…

PLEASE for your own sake KEEP AWAY from these crooks. THEY ARE NOT A COMPANY that can be trusted to provide you with goods or any of the common trading standards we are used to in Europe. In my experience they are crooks who will blatantly lie, deceive and shamelessly and gladly keep your money. Unfortunately they are above UK trading standards laws so YOU WILL LOOSE YOUR MONEY. I can honestly say that this company was the most traumatising online interaction I have ever been through. I paid £180 for a Bookcase in May this year. In August I made a complaint because it had not been delivered. Their answer was to ask me to be patient and wait more. When I asked my bank to request the refund they then delivered some ramdon pile of damaged MDF in a wet and rotten cardboard box. They claim that they will issue a refund when I send their pile of JUNK BACK TO CHINA. It is sad that governments are so desperate for revenue that they will allow these kind of people to operate in the market. DO NOT FALL FOR THEM!

PRODUCT SENT WAS DAMAGED, NOT WHAT WAS SHOWN OR DESCRIBED IN THEIR ADD.
THEY WANT TO NEGOTIATE CHARGES,?
THEY CREATE ALL OF THE PROBLEMS AND WANT THE CUSTOMER TO PAY FOR CORRECTIVE ACTIONS.

The bedframe product arrived with extra holes, pieces coming off, and the wrong size. We tried using it anyway, but it broke completely in a week almost injuring my daughter. They will not refund it

After wait for 30 days to receive my order, they deliver defective and very poor quality merchandise, I contacted them to complain as soon as I opened the box and this company refuses to accept returns, they offer a 5% discount to keep the broken and defective merchandise, DO NOT BUY OR YOU LOSE YOUR MONEY! They're SCAM!