Litfad

Stay away at all costs. Cheap, falling apart junk. I spent $246 on three ceiling lights. They literally had cracks and burn marks, yet the company refused to refund any more than $35 of my purchase price. Do not throw your money away.

I'm really not someone who writes reviews, but I thought these scammers need to be exposed. The MO is the same, good website, products look great, they have a "guarantee return policy" blah blah blah… the truth is the quality is cheap chinese made, no lightbulbs, you basically have to build the lamp yourself (with no instructions btw) only to find out that the lamp looks nothing like the one online. But hey no big deal, "14 day money back guaranteed" right. That's when they real nightmare begins, I won't bother you with the long list of vague emails, asking irrelevant questions just wasting time, and I'll cut to the chase. They will order to refund 10% of what you paid them, that's if you're willing to ship the lamp back and it's in the same shape, good luck. Really not worth it, for the price you're paying you can buy better products from reputable companies. DO NOT buy anything from these criminals.

I received it 2 months later even though I paid for fast delivery. It came completely broken every piece had damage on it and probably because the material was just horrible. I wish I would have looked up their reviews before buying. So if you are looking here please please save your money and buy elsewhere. The customer service answers but they asked for pictures of the damage well they received all 74 of them. I asked to ship it back and get a refund and they wanted me to pay for shipping cost plus re stock? Why restock a broken item? So instead 2 weeks later they tell me they sent a new one and paid for shipping? Now it's almost 2 months later and no word

If I could give negative star rating I would.
Bought set of bedside drawers. Arrived with no screws to put the thing together, all parts chipped, shoddy, cheaply made, items not fit for purpose. Customer services got to 40% discount if I keep them, obviously told them no. Absolutely Sh*** products and company. I advise anyone to steer clear. They are not interested in sorting out your issues instead they are resorting to offering discounts for you to keep products that are worthless and useless basically trying to bribe you to keeping their products.
Just a few pictures as could not put them all on not enough room.

I received my order, it got missing parts, no instructions! We barely assembled it with our own screws and attachments I have to buy everything separately as it came without nothing! I paid cosmic price for this office piece! I can't even call it desk no more as it came all loose! With missing parts.
Please don't ever try ordering from this site the wait time was 12 weeks and then it took me another two weeks to figure it out how to assemble it! I regret for spending this much money on their website! It comes straight from "China" the quality is very bad, very cheap! It's not even worth a quarter of the price I paid for my order.

UPDATE ON ORDER #******* from Litfad

Spent £1503 on 2 sideboards from litfad. Took 3 months to arrive. Only one arrived and other was in bits, cardboard box held together by string. I did not accept the delivery as was clearly damaged.

I have read all the reviews, on here and reddit, which claim litfad send out cheap products, that take months to arrive, then refuse to give refunds, or offer 10% refunds etc. this is clearly their business model, to send out cheap items and make profit by refusing to give refunds. They also blackmail you to remove reviews on trustpilot, claiming to increase the amount offered in refund if you remove the review.

I have straight away involved the fraud department of my bank, who are investigating the case for me and hopefully to attempt to stop this company trading in the UK.

So far, they have claimed that I have received my package, when I dod not accept it, and have said they can only consider any form of refund if I send them 6 photos of box and 6 photos of the item... that I dont have.

I will continue to update the trust pilot readers on my dealings with the company and the banks investigation into them.

Safe to say... DO NOT PURCHASE FROM THIS COMPANY, IT IS A TOTAL FRAUDULENT SCAM.

If they do refund me in full, I will let you know on here... but dont hold your breath..

I ordered a bench that was described as dark brown. What was delivered was reddish brown. See photos, When I tried to return, I got the same run around with them offering me tiny fractions of a discount of the price with a percentage increase every time I said no (we landed at 30% after starting at 5%) or me sending it back at my cost with original delivery fees also at my cost. These items are shipped from CHINA so shipping back is a ridiculous option. My bad for not realizing this stuff is all made in China. My bad for not reading reviews before I did business with them. Never again.

Purchased an expensive set of drawers. Shipping took a long time. Not only did the pieces arrived dirty and damaged, with the wrong instructions, but it was also the wrong item! Do NOT use this company.

We bought a corner bookshelf with 315 dollars. A box of craps! We were expecting a decent quality given the money we spent. However, you received a box with very low quality material plus cracks and chips on every piece. If they look for customer service, They only have an email address from their website and no phone number you can reach. If you sent complain, an email will reply back to you immediately with 10% refund offer. I wish to give them 10% just to pick up the junks and send me the furniture that matches their advertised. Don't try and don't order from this website or brand.

After waiting 3 months my 2000. 00 server came to me in a destroyed box. The server consisted of over 30 pieces that all needed to be assembled (ikea) but there was no instructions. Have of the parts were missing and the ones that were there are broken… see pics. I tried to call. No phone number. Emailed them back and forth and essentially they are not refunding unless i pay the several hundreds of dollars in shipping cost. There are far too many sites that offer quality furniture with great return policies. I have learned my lesson.

Ordered a children's desk. Paid $150. It came dented and chipped but the worst part was the legs were RUSTED shut. They offered me 5% return. Or new legs. I can't change the legs because the screws are covered in rust. It's as if it was already rusty they just spray painted on top of it. What a joke. Dispute the charges with your bank. It's the only way to get your money back from them.

I spent 290 dollars on a chandelier and it came many weeks later with faded assembly instructions. I had to contact to get instructions and then realized that nothing had been wired. There were 126 small wires attached to nothing. Support just kept sending the same instructions again which had nothing about any of this. Fixture was also extremely lightweight and they told me I would have to pay very expensive shipping to return it. Run, don't walk away!

I received the chairs after 2 months of ordering which I knew from the start. The problem came in when they arrived. There were no screws included to attach the seat to the base. They were all damaged, the legs were scratched and paint pulled off. The bases are so scratched that I'm embarrassed to even put them out. Poor quality. I reached out right away and they said they would send me new legs. After 3 weeks I receive an email that they are going to start my order soon. Forget about getting your money back, that's not gonna happen. I would never ever buy anything from them. It was the first and last time!

I've request a refund due to the horrible quality bar stools, the hydraulics do not work and they are leaking, pieces that screw into the bottom of the chair are bent, the fabric over the buttons are not tappers/ tucked properly, I've sent pictures like they requested and they still are acting as if they dint see the issues with their cheaply made and in usable stools.It also took them 7 weeks to receive this crap I can't even use. I've asked them to send fed ex to come pick it back up and refund me my money!

Absolute rubbish. Long delivery but this was noted. Item received did not accurately reflect what their listing showed, it was a much inferior product which did not operate as it should & had damage.
Raised issue with them stating unhappy & item not as described. They kept trying to offer tiny fraction of cost refund or I send back at my cost & refund would have original delivery cost deducted. Absolute crooks. Fraud written all over their operation.

Absolutely terrible. Item looked nothing like the photos, was totally substandard, and once installed, didn't even work! Customer support is absolutely worthless, they're saying I have to cover all shipping costs to...CHINA though the item was shipped from LA. Stay far away from these crooks

Would give 0 stars. Horrible company, looks like a scam, ships damaged products in poor packaging at full prices and since 2-3 months for delivery and signed for delivery, no recourse to get money back. Lost $ 1482.00
Will stop buying Made in China products.

Absolutely ridiculous customer service from this company!
I ordered a stainless corner shower around first week February 2024, the invoice / info stated delivery@ approximately 4-6 weeks.
I finally got ahold of someone early last month, they blamed the delay on Chinese New Year.
I was told I should get it around April 20th...
This is now May 6th and I haven't heard a word from them,...to make matters worse their customer service page shows unavailable. 😕!

Soon as I got the packages and was late I knew it was gonna be broken inside. Company sent me damaged sinks and wanted send me another one I said no cause I'm sure be broken too I ask for full refund then they wanted negotiate to give me 40 percent and that's when I had enough after 4 days of back and fourth and report to my bank. If they send me shipping labels they can have there broken $#*! back if not it's trash. If a company is real they would have business insurance to protect them and cover for damages.

We ordered a wooden light two weeks ago and although it came within 10 days, the light is not well made, it isn't even wired for globe sockets. There are paint marks on the top and its terrible quality. Stay clear as you can from these people. It's not what you see online.