I purchased a jacket from LightIntheBox and it was grossly misrepresented - order #: *******. The materials were the lowest quality I have ever encountered, and the sizing was so inaccurate that I essentially felt ROBBED.
When I tried to return it or exchange it, the customer service rep "Abbey" played dumb, blamed ME, and left me hanging with no resolution or satisfaction.
LightIntheBox doesn't even deserve 1 star and is NOT LEGIT. I will NEVER order from them again.
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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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In het algemeen goede kwaliteit, in 2 weken bezorgd (voor mij snel genoeg). Kleding blijft lastig. Vroeger zat er een tekeningetje bij de maattabel zodat je kon zien hoe je moet meten. Laatst een jas gekocht en de mouwlengte had wat langer gemogen, verder een goede jas dus wel gehouden. Ik koop niet veel kleding via internet want vaak is de pasvorm net niet wat ik wil en terugsturen is soms een gedoe, Maar verder prima spul.
Articolo come da descrizione, si adatta perfettamente ai pezzi della chiave originale.
Sostituire chiavi auto rotte ad un prezzo ragionevole.
My order was made on 05/12. With tracking system I saw that the product was arrived on the platform delivery on the 12/12 (top!) but I received my package on the 23/12! The Belgian organisation Caniano wrote that they came on the 13 and the 20/12 but it's not true because we were at home!
Grey plain pullover advertised as beautiful pale gray - arrived in quite sad, unattractive grey.
Another one in three wide parts: white/black, red and black - where it looked attractive red - arrived rusty/brown. In future, please make sure that colours correspond to the ones advertised in your catalogue.
Merci de votre comprehension pourmàon costume arriver avant le 31 decembre livraison rapide merci beaucoup freddy
Pas du tout Satisfaite - Déjà envoyé un Message dans ce sens. Pas moyen de renvoyer un colis non conforme et donc je n'utiliserai plus ce site - Pas assez Flexible et en plus vous devez repayer.
Cher client,
Je suis Megha, responsable du service client chez Lightinthebox.
Je suis sincèrement désolée pour les désagréments occasionnés. Vous allez maintenant bénéficier d'une assistance personnalisée dans les plus brefs délais.
J'ai créé un ticket d'assistance n° 103936840 concernant votre problème. Le message relatif à ce ticket a été envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.
Je suis à votre entière disposition!
Cordialement,
Megha
Service client Lightinthebox
Very good taste, very good production:-) I was very content and like to wear your clothes very much!
And now I have bought several products as a Christmas gift to myself and I feel outstanding wearing my coats and jackets😄
Ein etwas längere lieferzeit aufgrund der entfernung aber bin super zufrieden mit dem druck und der qualität der sachen
Fast and smooth deliveries. Products as described and well packaged. No problems with deliveries and the products have arrived intact.
Quality is good and the text on the shirt is the hit!
Thanks to your team for these good inspirations!
It's was a long time ago I haven't visit Light in the Box. After so many days, months and years I founded nice to have a look on your website.
Abito perfetto! Tessuto eccellente, taglio sartoriale impeccabile e vestibilità da sogno. Mi sento al top: elegante, comodo e sicuro di me. Consigliatissimo!
Ordered some clothes, easy to find what you want, good prices and information.
Received my order on time with no problems.
Excellent and reliable Seller: definitely recommended, for the general quality of the articles, the quality-price ratio, the celerity of the shipping and delivery times, and the kindness and professionality of the Customer Service.
Bestelling opgedeeld in twee zendingen die beide op 18 november zouden bezorgd worden.
Slecht een zending ontvangen, tweede zending is spoorloos.
Ben vaste klant van Ligthinthebox en ik heb tot nu toe nog nooit iets verkeerds of van slechte kwaliteit ontvangen. Je moet wel goed de omschrijvingen lezen en eventuele maattabellen raadplegen.
Fast alles völlig ok, bei wenigen Größenproblemen war der günstige Preis Anlass genug, die bestellten Stücke zu behalten, um sie wiederzuschenken.
Bonjour à tous & Toutes,
Après avoir découvert votre site de vente en ligne, j'ai très vite été séduit. Une quantité incroyable d'articles quel-qu'il soit donne des idées d'achats. La qualité est au rendez-vous * le suivi des commandes articles choisies est très sérieux * vous êtes très professionnels * et je continuerais
De faire mes achats chez vous. Je suis vraiment très content des articles dans mes armoires.
Merci beaucoup.
Très cordialement * Bonne journée.
M.MILET
APPRECIATE. MISCELLEANOUS. ITEMS. OF. MARKET. OVERSEAS. OF. FRANCE. COUNTRY.//// I. GLIMPSE. FOR. FUTURE.! IMPROVEMENT... FEATURINGLY... PRODUCE OF. RETAIL... THEREFORE. ((( DESCRIBE. OF. THOSE. ITEMS. BY THEM. SALERS.)))... DATASHEETS. BEFORE. REQUEST. OF. PURCHASINGS.///
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Hi Marcus,
Thank you for reaching out to our customer service.
We apologize for the inconvenience. Upon checking previous correspondence, I am afraid there could have been a major misunderstanding. A return request was made, on the base that the jacket didn't fit. There was no mentioning that the quality was bad. Your return request was accepted, several propositions were made, but unfortunately we didn't hear you any more since then.
Don't worry, we understand that you still wish to proceed with a return, and I'm more than happy to guide you with the procedure. Once the parcel reached us, it will be subjected by the quality checks of our warehouse staff. If they can find any quality problems, then we will also be able to cover your return expenses in full.
Please check your mailbox, you will find an email (ticket #24908027) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team