I purchased a jacket from LightIntheBox and it was grossly misrepresented - order #: *******. The materials were the lowest quality I have ever encountered, and the sizing was so inaccurate that I essentially felt ROBBED.
When I tried to return it or exchange it, the customer service rep "Abbey" played dumb, blamed ME, and left me hanging with no resolution or satisfaction.
LightIntheBox doesn't even deserve 1 star and is NOT LEGIT. I will NEVER order from them again.
Hi Marcus,
Thank you for reaching out to our customer service.
We apologize for the inconvenience. Upon checking previous correspondence, I am afraid there could have been a major misunderstanding. A return request was made, on the base that the jacket didn't fit. There was no mentioning that the quality was bad. Your return request was accepted, several propositions were made, but unfortunately we didn't hear you any more since then.
Don't worry, we understand that you still wish to proceed with a return, and I'm more than happy to guide you with the procedure. Once the parcel reached us, it will be subjected by the quality checks of our warehouse staff. If they can find any quality problems, then we will also be able to cover your return expenses in full.
Please check your mailbox, you will find an email (ticket #24908027) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team