Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I ordered a product from lightinthebox. Xom. On their tracking tool it shows delivered but I did not receive my package. I tried contacting customer service. They are rude and condescending. Now they are asking me to track my own package because as per them it is delivered. There is no respect for the customer. Pathetic experience. I'm never going to use this website. Also recommend all of you not to buy from this website.
I have received confirmation from customer service that my refund will be undertaken within 24 hours. So happy for that finally.
If not I will be back.
I stupidly ordered a watch and this got lost and yes they did refund me for the first one, then i really stupidly ordered a replacement which they sent me something totally different. Then they tried to tell me that they have already refunded me Guess what no you havnt and your customer service is absolutely pathetic.
So dont do it. Yes they may be good once but subsequent orders look out.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14860621
Sincerely,
LightInTheBox Customer Service
I bought 5 blouses that looked awesome in the ad, but in reality were made of a kind of material that makes you sweat the minute you put it on. I was so disappointed. I tried to return them, but the company is in Hong Kong. To ship them with tracking and insurance would cost the price I paid for them. Their offer to me was to refund me 20% of the $89.95 I paid. I should have accepted that, but instead I shipped them back to the company with the cheaper us mail. They say they never received them, so now I'm out the cost of the product plus the cost of shipping. My only warning is: Don't buy from this company. The material feels like you're putting on plastic clothing.
Hi Cathleen,
Thanks for writing a comment on our page. I am sorry to read about your disappointment and will try my best to quickly help you obtain a refund.
We stand behind our products and customer satisfaction is our number #1 priority. It is highly unusual that your parcel still hasn't reached our warehouse. You've opted to return the package through an economical shipping method, which is totally fine but could take some time to arrive at the warehouse. However, there seems to be a problem, when I look at the tracking page it seems your parcel never left the US. May we know to which address you've returned the package? You can follow it on the link below:
https://t.17track.net/en#nums=LH151198755US
We have sent you an email (ticket #25097224) to further help you rseolve this. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to help!
LightInTheBox Customer Service Team
Everything I have ordered is well made with good quality material. The only issue I have had is the one dress I ordered that had a knitted shoulder top looked like it was lined in the picture presented but when I received it there was no lining and I am not a fan of the straps of my undergarments showing thru. This is the reason for the 4 stars not 5.
I ordered some clothes, same day I discovered that their size are less than normal/regular size and I cancelled my order. Just 2-3hrs, in-between, since October 22nd, till now November 5th I have not got my money back to my account. I have sent several emails to this company they told me 5 to 7 working days.
I hope they will refund my$77.88.
It's my hard earned money.
Thank you.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
I looked into your case and found that the refund has been done on 2022-10-22 17:22:02. The money has been returned to your bank account that used in the purchase. It seems that you have diffulty in checking the refund. Rest assured that i will ask our finance department to provide refund proof so that you can check it with your bank.
May you allow us 2 -3 business days to settle down this issue for you.
We thank you for your understanding and great patience on this matter.
Sincerely,
Chloe
Customer Service
Terrible company with low quality products and poor customer service. The prices and products look good on paper, what what you get is low quality and you won't be able to return it. I would strongly suggest to stay away!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26645721, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service.
I ordered a figure skating dress, which is quiet adventurous - you never know if it fits really according to the measures indicated. But everything is fine! The dress from Light in the Box looks exactly like on the photo, and it fits absolutely well, just as described! I'm really happy with it.
Every step of the delivery was acompanied by e-mail, so that I always knew where my dress was. It arrived as announced, and was in perfect condition. After I got it, Light in the Box asked again, if I have got it. I appreciated this sort of reliable delivery very much.
Only four stars, because it took more than a month until the dress arrived.
I ordered a family matching ugly sweater. After I ordered all I receive says completed order then that's it? I didn't receive any updates in my email? And in my bank account they took the money out already for my order worth $93.10.
Where is my order then? Tracking number? Updates?
Hi Divina,
Thank you for leaving a review on our page. I am very sorry that you haven't received your order and would like to check where the package currently is. Can you please tell me the order number, or tracking number of your package? In addition a 1st confirmation email will be sent on the day that we've received your payment and a 2nd once the parcel was dispatched. Sometimes our emails are marked as spam, so please also check those folders. You can also easily contact our customer service from your account.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
After some issues in making contact, a problem I had is being resolved in a very efficient manner. A simple email contact would make any problems a lot easier to explain/resolve and the criteria for a returns process, take a photo, is no use when the problem is electrical and not physical damage. If all goes well I may well use them again.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I apologize for one of the products you received was unqualified. I also feel sorry to hear you feel difficulty to contact us. Please be noted we ask for photo of unqualified problem because we need to use it to seek compensation from the suppliers, then can provide refund or replacement for our customers. Next time, you may submit a photo to show the other 2 bulbs worked properly while this bulb did not work, so we could verify the problem. I highly appreciate your kind understanding in this matter.
I know it may cause much inconvenience for you to provide us the photo. As I truly value you as our customer, I'd like to deal with your case specially this time. I do not need you to send the photo any more.
I had conducted new Ticket ID =18077430 in our ticket center and will provide a proper solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Please click on the following link to see our response. https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18077430
The bikes are very cheap and if they come damaged you cannot get them easily repaired because of the custom cheap parts used. I had a bent rear axel and the company refused to ship me new wheel after I told them it cannot be replaced by any bike shop. Now I have a bike with 2 different wheels and I have paid an excess of $209 to get all my issues fixed and make the bike ride-able. So with almost $800 total invested I have a bike that looks bad and can barley be used. Would have had a much better bike if I went to a local shop and would have paid less.
Dear Customer,
We sincerely apologize for the inconvenience. Our customer service already arranged a return for you.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15259611
Sincerely,
LightInTheBox Customer Service
If you are buying something and you don't like it or it doesn't fit and you want to send it back to Light in the box, forget it. You are simply not getting your money back no matter what. I followed every possible rule and their website will not issue you a refund ticket or address to return your item.
This is Customer Service Supervisor from Lightinthebox. I regret to hear that you want to return the Sky Blue dress as ordered.
Please be advised this is a Made-To-Measure dress. It means that we did not have this dress in stock. After you placed this order, we requested the supplier to tailor a NEW dress for you specially. Based on our policy, we are unable to accept return for non-quality Made-To-Measure items.
However, I consider that you might not be familiar with our policy and I do really want to help you. So I had conducted new Ticket ID =23645374 in our ticket center and provide some Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I ordered a bridesmaid dress about 8 weeks before my sister's wedding and with no previous knowledge how many of the China sites send totally wrong stuff, I just thought I had found a great deal. Well, I did find a great deal, and MORE! I paid for custom sizing, rush shipping, and it arrived as promised, and SO well made, I honestly was in shock. The dress was fully lined, boning in the bodice, a strap underneath the bra line to help hold up the strapless dress. I also needed no alterations whatsoever. It was perfect! I can't wait to order my wedding dress from them!
I ordered a jumpsuit that was the quality of a costume. It was so see through and of VERY poor quality. I requested a return and sent in the required information. I received an email that my return would be reviewed. It's been a month and I have heard nothing. Seventy bucks down the drain.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101275889 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
As per my experience last year I ordered one dress which was very nice. This year I placed bigger orders and none of the products met my expectations. The products do not match the pictures at all. The products are of very poor quality and there is too much delay in delivery. Totally disappointed.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27912974 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I just received my very first order with Lightinthebox. It was an expensive smartphone and I had doubts about placing the order or not, however after checking only positive reviews I decided I should I give it a try and I didn't felt sorry for that for a minute! The delivery time was fast, and customer service is nice and friendly, always professional and knowledgebale. Guys you know how to please a customer! If there would be 10 starts I would rate 10 without any doubts! I recommend you to all my friends!
I have been purchasing various items through Light In The Box and it turns out to be a genuine online shopping site. The delivery of the product and their shipment pleased my satisfaction. I recommend people to use the site for quality services.
So not only did the extra fee for 3 day delivery not pan out, one of the two light strings we ordered did not function...
So 45 days later I am contacted to try and remedy a situation I was long past thinking about. They want me to change my review and then they would send me a refund... doesn't work that way, guys... fool me once shame on you, fool me twice shame on me. So get me a check and then I will consider changing my review!
We paid for 3 day delivery and 5 days later the birthday gift has not arrived. Thanks LightInTheBox, you disappointed an excited 9 year old.
And don't try to contact them, they have made that impossible."ill get back to you in 24 hours". Lot of good that will do. Just give me my rush order money back.
I placed an order for a 3D shirt. It took quite a while for them to ship it. When it finally did arrive it was the wrong product. It has writing on the shirt, the one I ordered didn't. The way it is manufactured is strange. On the back of the shirt it is like it is mirrored. The words are backwards and it is difficult to read. For as long as it takes to receive your order it doesn't even pay to try to send it back because I will be waiting another 3 weeks to get the right one. I also ordered another item the day before I ordered this shirt and that item still hasn't shipped yet. It's been weeks already and still no indication that it will ship any time soon. I just won't be ordering from them anymore. There are plenty of other companies out there that do a good job.
5/01/23 After contacting them about the messed up order, it took a while but they finally did issue me a refund.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28741273 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered two items. I only received one. I reported it and they told me to fill out a a return form. How can I return or exchange an item that I did not receive? They closed my ticket without solving the problem.
Dear Deborah,
Thank you for leaving a comment on our page.
We present our sincere apologies for having sent you an incomplete order. This type of situation isn't that common, and should be reported to our aftersales customer service by submitting a return or exchange ticket. I've urged the warehouse manager to start an investigation, to help us find where the hat got missing. Don't worry, we have begun to process the refund.
We invite you to check your mailbox (ticket #24817181) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I love ordering from lightinthebox! I tell all my friends about it too! I always get free shipping things at great prices and it usually doesn't take to long to arrive! I've ordered 3 times so far and will keep ordering from them!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We sincerely apologize for the problem. Could you please provide us with your Order Number? We will then further check the problem and resolve it with our greatest effort.
Thank you for your understanding and cooperation in advance.