Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I bought an adorable dress for my daughter. The price was $20 with shipping. More than I usually pay for children's clothes, but it was her birthday and it was way worth the money. It's good quality and came in a timely manner
You guys say specifically say on your website that its fast delivery. Considering it came from China. I expected it to be a little bit, but now it says on your site that my package is in New york Jamaica and has been there for the past two weeks and hasnt moved. Im considering asking for a refund because this is ridiculous. I ordered the same thing from Amazon and it took one day... i will definitely not be purchasing anything off your site again because of how bad this experience has been. This has now been a total of 3 weeks just to recieve a small package. Extremely dissatisfied and disappointing with no transparency...
I have a made several purchases from this site. The shipping is overall fast. The more you have in an order the longer it seems to take. The quality of the items all seem to be very good. So far their sizes seem to run a little small. Not a whole size smaller though. I would recommend this site as a good place to shop.
Hello LightintheBox enthusiasts
I was enlightened when i received the beautiful shirts from LightintheBox.
All colors and sizes were perfect and wonderful to wear in spring, but also in summer.
Oh yes, i forget something, the prices are abnormally low.
I am enchanted and i am completely enlightened with my clothes from now on.
Buy these shirts. They are all stunning in their simplicity.
Enlightened greetings
Cor
I ordered 7 items, all of them were exactly the same like in the pictures, quality is very nice, the sizes were exact. Really love my purchase, would definitely recommend this site for others :). My experience was really good, like I expected :)
Buying the product was not that hard. Returning is a different story. While shopping you would never guess that if you need to return your item it will need to be sent to China. My cost would be 29.00 to send it back. Not worth it on a $40 item which I am assuming is what they are hoping for. I will not use this site again
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26662541, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service.
This company is amazing. The prices and product quality are awesome. I love the great customer service and how easy they make it to do business on their app. There are all sorts of great incentives and they have an huge array of products they offer.
I love using and ordering from this company. The prices are affordable, the quality of the products/items that I ordered are very good, lots of selections, fast shipments, easy to talk to customer service thru email, they reply fast. Most importantly they give coupons thru your email and also you can get it from google just type in light in the box coupons. I'm ordering more from this website.
I have ordered quite a lot items and I am satisfied with 95% of them. It is a nice result. Never sent anything back.
I prefer items made of natural materials. I can always find those kind of products. Thank you so much!
When I received my order, there was not an invoice in the package. There was also no mention of the return policy anywhere on my online receipt. The items I ordered did not fit. I notified LightInTheBox 11 days after I received them and was told that I could not exchange the clothing or get a refund. The reason I was given was that the return policy was within 7 days! I have never done business with a company that has such a narrow time period for returning/exchanging items. BEWARE - don't wait too long to return/exchange any items. I will never shop there again!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26555422, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# b************d@gmail.com
I‘m expecting your reply.
Sincerely
Customer Service.
Awful company not happy with purchase, paid delivery fee now expected to pay non returnable postage to return, garment not as shown in picture and button fell off when l opened garment...impossible to contact to complain...so l wasted £35 this company should not trade in UK...avoid
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I ordered 2 pairs of yoga pants 2 plus weeks ago
And I haven't received them yet. I tried contacting customer service but they don't have a number and their online "help" sucks. They tried making me pay to speak to customer service. I have no way of contacting customer service and I have no idea where my pants are. Screw light in the box!
This is Customer Service Supervisor from Lightinthebox. I would like to help.
First of all, I am afraid that you got a misunderstanding. We did not make our customers to pay to speak to us. All our customers can submit a "Ticket" to contact our customer service department.
Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Regarding your order, it was shipped via Global Priority Line-US/AU-yunexpress on 2021-06-05. The tracking number is YT2115721266043854. After checking, it shows this package was delivered to your Mailbox on 2021-06-19.
Tracking Information:
Tracking link: http://www.17track.net/en/track?nums=YT2115721266043854
Your kindly understanding and cooperation are highly appreciated.
Worst clothing site ever! Do not order from here. My order was placed on 6/22/2020 and I did not receive any of the seven items that I ordered. Also customer service was not helpful at all. All someone would say is please give it another week meanwhile I waited for over a month. DO NOT SHOP HERE!
Dear customer,
This is Customer Service Supervisor from Lightinthebox. I am really sorry that you were unsatisfied with the previous service you received from our customer service department. But I would like to try my best to help you.
Can you please advise me your Order Number, so I can check and solve problem in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.
This company is a scam. I placed and order, lightinthebox processed my payment, and after 10 days they decided to cancel my order for no reason. They also never sent a confirmation email but inundated my inbox with advertising emails. So their emails were clearly coming through. I advise everyone to please stay away from a really bad experience with this store. KEEP YOUR MONEY SAFE.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16563258 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
And your payment was rejected by our risk control dept, before cancel we failed to contact you by your telephone and mail which you leave us while place order. We have waited your reply for 7 days, but there was no reply from you. So there was notice to you, but maybe you didn't receive it due to incorrect phone and mail you leaved us.
After cancellation we have arranged full refund to you, the refund will be sent to your card which you used to pay for this order. Please kindly check the ticket, we provided all the information there.
A website with everything from electronics to lingerie. Good customer service.
The time it takes to process an order is lengthy, it took 9 days for my payment to get received, and the actual delivery time is much longer than the specified options. I selected postal expedited (5-8days), but it's actually going to take up to 12 days.
But now knowing that international orders take longer, I will most likely order again
I am now revising my review for the company. I have received full refund for items. It took multiple emails and contacts however, they did follow up and followed through with the refund promise. I would have given a 4 star if the process was easier and the items were true to size and style advertised
Acket came, it was made for a child. The measurements weren't anything close to representation of the item.
RETURNS are difficult and the link provided by the company does not work.
Buyer beware.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27735127 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I continue ordering because I like the uniqueness of their product. However they have gotten 4 orders wrong so far mainly because the items weren't the same style as pictured. I always order long sleeve items but have received several items that were short sleeve instead. After "jumping through the hoops" I have received a refund on these orders and donated the wrong order to charity. I am still waiting for an item that I ordered 3 weeks ago. It hasn't shipped yet!
Ordered goods, paid and received invoice and receipt. All seems fine until I received 1 of 3 items - contacted customer service but non existent and received a standard delaying tactical response. Chased them down for 2 months all to no avail. Latest is coming are asking what I mean by stating I received 1 item out of 3 ordered and paid for. Not quite sure what they don't understand but not helped nor refunded - crooks and a coo Isley fraudulent company - keep away!
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
I bought a Kitchen Faucets from them, the quality of the product is not very good. The button which supposes to change the water pressure is made of plastic and feels super cheap and low quality. When you pull the head of the tab out, the hose doesn't come out smoothly. The whole build doesn't feel like a high-quality and long-lasting product.
They also sent me the Faucet with the wrong water connection size, I contacted them and explain the situation but unfortunately, they did not care, they just said this item is not refundable and the item is yours and that's it.
They also have all these fake 5-star reviews on their product, I have written them a review and never come up in their review list, just show how fake it is.
Really terrible customer service and return policy.
If you don't want to waste your money shop somewhere else.
Hi Zak,
Thank you for writing a comment on our page.
I am very sorry that we've let you down with this order, and will try my absolute best helping you sort this. I've looked into this, and it appears that you've chosen the faucet for German standard, while you live in Australia. Please be aware, we sell our products around the world, and customers need to ensure to select the products that are compatible with their region. Based on this, we couldn't accept the product back, since faucets are one of the few categories that are not eligible for being returned. The supplier does not accept this type of product back. Regardless, I can understand that you are not happy to lose financially on this.
We have sent you an email (ticket #25025875) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I have placed quite a few orders over the past few months with LightintheBox for Ladies golf shirts and I have always been very satisfied with their products. The shirts are well made, the fabric is very nice and the price is perfect! And I usually receive my order within 14 days of ordering which is excellent considering that it is being shipped to Canada. I highly recommend this company.
- Visit Website
- singapore, Singapore, China
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ryan Smith
Thank you for shopping with us.
Please be advised firstly that all our products require a certain time for processing before shipment. We spent a week to source your products from the suppliers and shipped the order on 2021-04-04.
Your package was shipped via US Priority Line-FTE-FC, with the tracking number 9200190281670504877471. After checking, it shows the package was delivered to your address successfully on 2021-04-13 (yesterday).
Tracking Link: https://t.17track.net/en#nums=9200190281670504877471&fc=21051
Online update tracking information: [2021-04-13 12:16 MCHENRY, IL 60050, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 12:16 pm on April 13,2021 in MCHENRY, IL 60050.]
Please be noted the shipping method you picked for this order was "Economy Air". It's the secondary shipping method we have, which usually takes 5-9 business days (7-13 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So your package was not delayed when it was delivered on the 9th days of shipping.
Next time, if you need the order urgently, we highly recommend you to choose "Expedited Express" as shipping method. It is the fastest shipping method we support and it usually takes 3-5 business days to deliver packages.
Thank you for your understanding in advance.
Sincerely
Customer Service