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joy g.

Contributor Level

Total Points
82

1 Review by joy

  • LightInTheBox

2/28/17

I have received confirmation from customer service that my refund will be undertaken within 24 hours. So happy for that finally.

If not I will be back.

I stupidly ordered a watch and this got lost and yes they did refund me for the first one, then i really stupidly ordered a replacement which they sent me something totally different. Then they tried to tell me that they have already refunded me Guess what no you havnt and your customer service is absolutely pathetic.
So dont do it. Yes they may be good once but subsequent orders look out.

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LightInTheBox F. – LightInTheBox Rep

Dear Customer,

We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14860621

Sincerely,
LightInTheBox Customer Service

joy Has Earned 2 Votes

Joy G.'s review of LightInTheBox earned 2 Very Helpful votes

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