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The bikes are very cheap and if they come damaged you cannot get them easily repaired because of the custom cheap parts used. I had a bent rear axel and the company refused to ship me new wheel after I told them it cannot be replaced by any bike shop. Now I have a bike with 2 different wheels and I have paid an excess of $209 to get all my issues fixed and make the bike ride-able. So with almost $800 total invested I have a bike that looks bad and can barley be used. Would have had a much better bike if I went to a local shop and would have paid less.
Tip for consumers:
Please please check your local bike shop first. For 300 you can buy a much better bike than any of the bikes on this site.
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The fabric and fit of the items I ordered did not live up to the description or my expectation....
I ordered 3 pieces of clothing. None of them fit-way too big. I tried to return them but they...
Dear Customer,
We sincerely apologize for the inconvenience. Our customer service already arranged a return for you.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15259611
Sincerely,
LightInTheBox Customer Service