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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The dress I sent for was not in proportion. Tiny on top and large lower down. I wanted to return it for a full refund to which I'm legally entitled. The company suggested that I accept some half price voucher instead, and return the dress at my expense to their warehouse abroad. After several messages to Megha, he finally secured me a full refund. It took a fight, and knowing my online retail rights, but thanks to Megha, it has now been resolved to my satisfaction. But, caveat emptor!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102110636 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Os produtos são ótimos, de excelente qualidade, exatamente como aparecem nas fotos. O prazo de entrega é rápido, e o rastreamento feito pelo LighinTheBox só se encerra quando está nas mãos do comprador. Já comprei outras vezes e a qualidade é sempre a mesma. Recomendo.
I ordered two lamps, total cost 77 EUR. Since 6 months no answer where my order is, no info about the tracking number, no help at all. Only offer I received is to return 60% of the goods cost (without expensive delivery costs), which is less then half of what I have paid. Awful experience, awful customer support.
Dear Customer,
This is Megha, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your order number, customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Megha
Customer Service Lightinthebox
It's a rip-off of sorts. First they tell you if you get the app, the prices are cheaper and they are. But shipping is expensive and per item, not calculated on total or by weight. Then they send an email telling you that you can add more items without additional shipping using website only and "Buy now" option. When you do that, the price will jump to triple and will be higher than the app price plus shipping. Also, the "free gift" for getting the app was put into the cart, and then all of the sudden not available anymore, but still for sale on the site. So you can make up your own mind about them being fraudulent.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Einzigartig, das die Poloshirts auch in Original zur Webseite ihr Aussehen haben und auch von der Passform ändert sich auch nichts. Wie aber schon geschrieben, bin ich vom Armband ein wenig enttäuscht. Das Material entspricht nicht das in der Ansicht (Website). Ich habe da ein wenig Angst, das ich irgendwie mal damit hängenbleibe und das Armband reißt. Trotzdem vielen Dank
I like most of the stuff I ordered the prices are good and quality is as expected you are an asset to the busy man but I don't understand your return policy so I get stuck with stuff
I have purchased many items from Lightinthebox over the last few years and except for a couple of items concerning the size (too small), I have no regrets about my purchases. Ant issues were taken care of by Lightinthebox by giving me a credit on future purchases which I appreciated. Keep up the good work.
Eddigi rendeléseimet mindig megkaptam időben, elégedett vagyok a termékekkel
Good communication and great products. I have liked everything I've ordered
Each time i have used light in the box has been very easy and good products.
My latest was holiday shirts which everyone loved.
I brought a few items off of this site, so far so good no complaints
The site is great to shop and prices are vary reasonable.
Excellent selection of nearly everything you could want. All but 2 items I have ordered were absolutely perfect! I will be purchasing from Light In The Box again!
Bought boots. They are super cute. I really like them. Only complaint I have is shipping is extremely slow. I placed another order for the chelsea snow boots and they canceled my order cause of too much supplier demand or something. Told me I could choose something else same price instead of giving me a refund. Not happy about that at all.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102110591 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox