LightInTheBox

I ordered a formal dress for my sons wedding. The dress arrived without consideration or space for the neck. It was cut almost straight across from center of shoulders and the fabric had no give so when you put it on it cut into the throat and bunched the rest of the top area. When I contacted them the best they would do was me paying for shipping back, only with USPS, and with a refund of 64%. Shipping was around $40 so it ended up being less than 50% of the cost.

Update: After posting my review the company reached out and offered me a refund. I wish it wasn't so difficult to get decent customer service but I am glad that they decided to help me in the end.

The sizing is not based on US standards. The colored buttons bleed onto the fabric around the button hole. I was offered 10% refund. To return it will be very expensive. It has to go to China! Don't bother with anything this company sells!

Ordered a blue jacket, received a product that was two sizes too small, material was color faded in some spots. Requested refund but was informed I would have to refund to China, which expense was more than the jackets value. Paypal complaint is pending.

Out of 7 items ordered all items either not close to looking like picture and or sizing was totally wrong. Want to return but can't get anywhere with company. Would not buy again. FYI. One item the necklace was fine. Have been in contact with LITB and they have solved my issues satisfactorily. THANKS

It is hard to describe what purchases and how much goods I have from you. There is not a single thing that I or my friends do not like. I do advertising for you both at work and in my town and every time I hear positive things when it comes to shopping with you. No matter where I am, whether at home or in the store, I attract many people's attention because the goods from you are "UNIQUE". Attention because if I want something, I buy it. Thank you very much, but it does not mean that I am saying goodbye to you - your shop is a miracle of the 21st century. Regards

I ordered 3 pieces of clothing. None of them fit-way too big. I tried to return them but they wanted me to ship them back to China. It was going to cost me $45.00 to send them back. I spent over $90 on the merchandise and they would return only $40. So I am out the money and stuck with cloths way to big! I will never order from them again

I was wrong about this Company who have offered excellent customer service, good communication and a practical resolution with a full refund for a quality garment that is slightly different in colour to that of photograph. I would now have renewed confidence in them.

I would have left it 0 stars if I could. Have never ordered from a company who would not consider refunding and returning items that I didn't like or that didn't fit. The material on these dresses is cheap. 2 of the sizes were too big. 2 of the items didn't fit well. I spent $146 and I will not get any of it back. All they gave me was 15% or 30% off. I even offered to ship them back with my own money. Nobody would respond to that. I would never recommend these people to anyone. Their customer service is horrible.

This site should not be allowed to sell. I ordered and payed for two dresses and also for the delivery. They said the items will arrive in 5-8 days. They took the money and after 7 days they said one of the items is out of stock. They put it's value on the credit. It took me some time to figure out how to transfer this credit back to my account. I payed on 26.02.2017. Now it's 21.03.2017 and nothing. The second item never arrived. Please take care and don't buy from them. Utterly rubbish!

I do not recommend buying products from "Lightinthebox" I found to men's winter coats and paid for them. When they finally arrived, the large size would not fit as they were more like a childs large vs a mans large. I am 5' 6" 170. Their website is not user friendly probably so you cannot return or get a refund. When I reached out to them they suggested that I keep them and find someone that can wear them vs. sending them back to china warehouse due to the prohibitive costs involved. So i have two winter coats that I cannot use and no children to donate them to. I truly feel cheated by this company

The delivery was on time, and the items were of good quality. I got a short winter jacket, two shirts and a winter hat. None of them had any defects, which I was pleasantly surprised.
My friend had her order delayed and she had to wait another 15 days, but the items were fine for her as well. Coming from China, the customs were also problematic in this delay.
Overall I am satisfied, the zippers, linings and quality of material are good, and after wearing it for a while everyday last winter, I was happy there was no wear and tear.

I have ordered a number of different items and have generally been very pleased. It would be nice if the items descriptions provided information on what materials/fabrics are used. Also the delays from the time of order to when an item will be shipped should be provided. Currently all that is shown for status is "Processing" and you don't know if that means it will take one day, one week or one month.

But I think the variety of items and their quality have been excellent

Sent non dimmable globes. Cost us a fortune to install. Wanted us to deinstall and send back which would have cost 4 times the value of the item. After mediation they agreed to refund in exchange for an updated review.

This is very good company to deal with. Initially I was not comfortable to spend over 1000/= dollars on international online site. Therefore I split into two and tried one order; all worked ok. Then tried next order, now I am very comfortable with this website.

They all came as described and very easy to contact the customer service and resolved any issue. Only issue is shipping time; some times it takes up to two weeks to ship.

My wife purchased items from this company. When they arrived they were the wrong size and did not match the images online. They were returned as per their specific instructions 6 weeks ago. Still no refund. This is a scam