Andrea T.

I would not buy from fanatics. Horrible customer service. I ordered jersey and they sent me the wrong player and the wrong brand. It was some cheap, low quality jersey for the wrong player. I asked for either expedited shipping on the correct item or a refund so I can have it in time for our event or buy it somewhere else. They would not do either until the other item was returned and received. The correct item is now out of stock and I have to wait extra long to receive a replacement. Either way it will be too late for my event and a complete pain in the $#*! to return the cheap jersey. GRRR! Avoid this company! If they make a mistake you get the headache.

My husband is a photographer and we ordered a large order from shutterfly. When it arrived the frame was slightly misaligned and did not look great. When I called to discuss the issue the customer service was fantastic and the agent went above and beyond to help us. Mistakes happen but how you handle it says a lot. I am a firm believer in good customer service. I will be a lifelong customer of Shutterfly now.

I ordered a formal dress for my sons wedding. The dress arrived without consideration or space for the neck. It was cut almost straight across from center of shoulders and the fabric had no give so when you put it on it cut into the throat and bunched the rest of the top area. When I contacted them the best they would do was me paying for shipping back, only with USPS, and with a refund of 64%. Shipping was around $40 so it ended up being less than 50% of the cost.

Update: After posting my review the company reached out and offered me a refund. I wish it wasn't so difficult to get decent customer service but I am glad that they decided to help me in the end.