LightInTheBox

The photos are beautiful but, after having paid quite a lot above list price for shipping, I found the item I chose was completely the wrong color, and the wrong size as well. Return is complicated; among other things, I must pay shipping costs to China! I would avoid this site.

I have made several purchases on this website at different times, and each time I have been extremely satisfied. The products have consistently been excellent and have matched the requested size perfectly. The shipping has always been fast, and I appreciate the regular email notifications to keep me updated on the status of my orders. Whether I'm buying dresses or shoes, this website has never disappointed me. I highly recommend it, as it has earned my complete trust and satisfaction. 100% recommended!

Absolutely the worst customer service experience I've ever received. I have never had it take OVER a month to get a refund for anything! Not being able to actually speak to a live person is ridiculous. The response time is not acceptable by any means. Will never use this site again. So utterly disappointed. DO NOT USE!

Disaster!
4-7 business days mentioned on the website!
Already 15 days and no sign of my order, can not track it as well! Customer service doesn't care at all, there is no customer service at all!
Just stay away

I am extremely disappointed. I felt I was lied to on numerous occasions about why my order was taking so long. First I was told it was because of the Chinese New Year and now I am being told it is because my boots size is in high demand. With every complaint I submitted I got a response within 34 hours. Once I demanded a full refund no one had responded and when I try to log into my inquiry it says,"Sorry! www.lightinthebox.com is unavailable at the moment due to routine server
Maintenance." How convenient. This is a scam. DO NOT SHOP HERE!

Left a 1 star review due to my order never arriving and no reactions from customer service.
In the meantime the issue has been properly resolved and I have been refunded the full amount of my order. Thanks, LightInTheBox!

I was sold a disgusting piece of clothing that looked nothing like what I purchased. It took months and several hours of my time to get my money back. A complete disgrace of a company. They should not exist.

Ordered clothes that were "photo" gorgeous online from Light in the Box. When my 2 orders arrived (which took weeks to get and I mean several weeks) the clothes in the packages looked like they were purchased from goodwill and packed up and sent to me! Yucky! The clothes were nothing like the pictures that this company advertises online. Fake and fraudulent company. Buy from companies where you can actually talk to real people and return in a brick and mortar shop!

I read their return policy before I bought from them. The day I received my dress I tried it on and it looked nothing like the picture. I messaged them right away, they gave me the run around and then nothing. So I sent them a message about how I spent 200 on a dress that doesn't look like the picture or fit properly in the boob area way to big and I'm big cheated and they pretty much tried to claim my order was custom, well if that's the case everything you buy from them would be custom. I never sent measurements. They just wanted to give me. 40% credit. No that's not what your policy stated! It said as long as I messaged yal within 14 days and in good condition I would be able to return it. I will never ever buy from them again s. Total frauds, now I'm stuck with a dress that looks like a 5th grader made it. And out 200 dollars for my engagement pictures!

Our family is new to LightInTheBox but our experience so far has been very good. We are delighted with the range of items on sale, the opportunity to purchase items on Flash Sales, and usually the sizing options are good for all family members. Sometimes we find that the size references shown are not quite accurate, which can be a bit frustrating, but overall, we have only had one miss on sizing.
The shipping is very reasonable and arrives very quickly so as soon as you order you will have the joy of receiving your items very quickly. The difficulty is not being able to choose your delivery times and days.
There are colors, sizes, and items for the home, accessories, and travel so you can find pretty much everything you need. I like the choices for work, and casual, and the range for all seasons that are on offer.
I started our orders online but then switched to the App. It is far more convenient and still very easy to use. Try it!

Absolutely awful quality; not as the pics and the reviews per item seems fake! I order 2 items cause I checked the reviews at the items and pics from buyer. When my items arrived was a huge disappointment. NEVER AGAIN! Picture of blue dress looks gold but its yellow bleached, white dress feather print out has gaps.