LightInTheBox

Was ordering a bridesmaids dress. Used their measuring chart and measured myself. Went a size up just incase. Ordered colour burgundy. When it arrived the lace on the top portion (chiffon on bottom) was red not burgundy. Tried it on and the skirt was incredibly long, way too long for a regular size 10 dress and I'm 5'8. And the top half would not zip up, it was somehow too small. Sent messages to customer service to exchange for another size in hopes I just got a bad make and was told too bad they are made to order we will give you 20% off your next order or send it back to get tailored, which isn't promising since they screwed up the first time making it. They won't exchange or refund. They will not fix their mistake as the fit is all wrong, they don't make according to their size chart, color was wrong/off and skirt was way too long for accurate sizing. Very disappointed and will never ever shop there again.

The customer service does not care what problem you had with your order or the billing. There is no phone number posted and when you email them, they send you some generic message showing they did not read your email. If you email them again, they simply just go back and forth saying they found no problem and will not refund.
I cannot do business with a company who operates this way. If you shop at places like ebay, amazon or legitimate online stores, you at least receive any refund that is due for negligence on the companys part.

I never received the package.
There is no clear way to contact the company.
Most attempts to resolve the issue direct you to downloading their app
Based on my first purchase experience I would highly recommend to stay away from this company.
Also, their location (China) is not very apparent on their website.

I placed an order, but then read some reviews about their return policies and shipping times. I am mediately cancel the order. There's no customer support so every message sent to them took a day or so for them to respond. After 24 hours they only refer find between 20 and 50% of your money. I was nervous about it and filed a complaint with PayPal right away. Light in the box also re-populated my shopping cart with the same items with a 20% discount citing they would refund 20% of the money but still send me the items? Had I not caught this and filed a complaint with PayPal I surely would've lost my money. I'm glad I read the reviews. All the negative reviews that I've read seem completely accurate for this company's business practices. I deleted the app immediately lesson learned.

Clothing is extremely poor quality...comparable to dollar store quality.
Also a ridiculous import /duty/tax is charged and your items are withheld by DHL importers until you pay this. I had to pay $43.63 duty after paying for shipping and clothes.
After contacting LightInTheBox customer service, I got a full refund for the duty and partial refund for the clothing so I must give them credit for that.
At least if you are not satisfied, you get your money back very quickly.

I have found my shopping experience with LightInTheBox to be very satisfying. They have a great selection of things. They have some very attractive pricing on various goods. They process and get things shipped out in a timely manner. The only thing I would say is a small setback is the shipping options (there are only 2) and the shipping costs are a bit higher than I would expect. I might be wrong, I know shipping has increased in cost like everything else but my shipping fees have cut into the savings on th products pretty good.

I bought a dress for £50 from them and it was horrendous quality. So much so I didnt even bother trying it on. They advised for return it needed to be sent tracked to a specific address in China. I followed the instructions and now the item has been at the customs office in China for 3 months. They have been provided with the tracking number which they requested upon the return being processed and despite me sending numerous emails, they just keep saying they'll process the return when the item is delivered. It seems that will never occur as customs dont appear to have any reason to still have it after 3 months and yet it's still there.

£20 return for postage. Thats me £70 out of pocket. Avoid this site!

I ordered 2 dresses 3 weeks in advance of when I needed it, which I figured was enough time to make standard sizes and ship - it was not. I had to wait a week for the order to even start processing and then when they finally posted an estimated SHIP date - not even an arrival date - it was 3 weeks out.

No where on the dress page or checkout did it say 3+ weeks for shipping - if it had then I would have not ordered the dress.

Needless to say they have a 24 hour cancellation policy, which I was informed about in a STOCK email message responding to my cancellation.

I am suppose to only get back 50% of my purchase. For all I know they didn't even start making the dresses and it cost them nothing. I think they should post this information more up front or at LEAST provide an estimated ship date when purchasing. Terrible customer service and company. I would never recommend them to anyone.

It's beautiful short looks really great if you want to increase your sale pls make it more in cotton as countries prefer mostly cotton. No doubt you shirts quality us also best but use cotton material due to climate Europeans use mostly cotton

I'm very happy with your style and pattern

The 2 cycling jerseys we ordered took much longer to arrive than promised in the website, but we finally received them after nearly 5 weeks. Neither item fit so we contacted the company to inquire about return / refunds. Bizarrely we are told to ship the items back to China. They expressly state there is no guaranty the items will ever be received by them. Then they state that the shipping costs, that we are responsible for, will likely be worth more than the cost of the items (which is true). They suggest we keep the jerseys and either get a 40% credit on my next order (not likely, once bitten, twice shy) or keep them and get 30% refund. I will take the refund and will never deal with this bunch again. The low price proves "you get what you pay for."

The photos are beautiful but, after having paid quite a lot above list price for shipping, I found the item I chose was completely the wrong color, and the wrong size as well. Return is complicated; among other things, I must pay shipping costs to China! I would avoid this site.

I have made several purchases on this website at different times, and each time I have been extremely satisfied. The products have consistently been excellent and have matched the requested size perfectly. The shipping has always been fast, and I appreciate the regular email notifications to keep me updated on the status of my orders. Whether I'm buying dresses or shoes, this website has never disappointed me. I highly recommend it, as it has earned my complete trust and satisfaction. 100% recommended!