On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am very glad all in all. Nice products and people as well. Good service.
Great goods and a wonderful service. Thank you I shall order alot more in the coming future. Your shirts and bedspraids ar so good. Let me know if there's is some new shirts or more.
Spedizione veloce, prodotti di ottima fattura, gli stessi che su altri e-commerce costano almeno il doppio. Taglie corrispondenti alla realtà.
I ordered a wig that i'm very satisfied with. The color and the quality was better than expected.
As an individual, I am a small buyer, but I am very pleased with the impeccable quality of the goods. The problem with these small purchases are the insurance and shipping costs, which quickly account for 50% of the value of the goods. That's why I'm taking a little breack now and, if necessary, I'll find what I'm looking for again in their catalogue, depending on the season. I wish the team contiued success. Greetings! Hans R. Vogel
Das Produkt hat mich sehr überzeugt und alles hat perfekt gepasst deshalb 5/5 Sternen
Sempre comprei com a lightinthebox e sempre correu tudo bem com a entrega das encomendas, mesmo fazendo os desalfandegamentos, mas desta vez, estou à espera de uma encomenda que se encontra retida numa transportadora ou empresa que faz a gestão aduaneira, nem sei bem onde está (não acho correto estarmos a fazer o desalfandegamento de encomendas através de outras empresas e ainda por cima num país para o qual não se destina a encomenda)
Os atrasos nas encomendas que são escolhidas para fazerem o desalfandegamento através da empresa cacesa são inadmissíveis, liguei para lá e a resposta que me deram foi que podia demorar de 30 a 90 dias, isso é deplorável para quem necessita do que encomendou para agora porque daqui a 30 ou 90 dias os artigos pelo menos para mim já não são necessários.
Agora fico com receio de encomendar outra vez na lightinthebox porque pode calhar outra vez com esta empresa e não estou de todo satisfeita.
Ordered a jacket, carefully measured, definitely ordered the correct size.
An ENORMOUS jacket arrived.
I emailed immediately, they have offered 10% refund. And are suggesting the cost to ship back to its country of origin will cost more than the price
Ridiculous. What a total waste of £31.00
Hi Rowan,
Thank you for leaving a comment on our page. I will try my best to help you solve this issue.
I have checked the conversation in another ticket and I must admit that maybe we have misunderstood you. You contacted us and wrote that the jacket was too large. Usually we will not count size issues as a quality problem, as we indicate all clothing with their exact measurements on the website. This is why my colleague suggested returning it back for a refund, or to keep it with a 10% partial refund. However, this would be very inappropriate in case you've measured yourself and ordered according the provided size chart. I can totally get her response made you very unhappy, please accept our apologies for this lack of judgement. The warehouse has been urged to pay better attention to the QC when preparing the parcels. Don't worry, we will immediately process your full refund. You don't need to return this back.
We invite you to check your mailbox (ticket #24468557) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
A month ago I ordered several shirts. They shipped to the wrong address and package was returned probably to China? Along the way (in transit) I could have been reached by email or phone for any issues, but NO? Instead, once I inquired weeks ago about shipping time, website said up to a month? When I ordered it was posted 5-9 days for shipping? Now all I want is a refund, they said no, I would have to resend another $21.90 to reship(Again probably from China!)? Now shipping cost are more than the shirts! DON'T BUY HERE! Trust me NO customer service at all! So now, all I can do is make you aware? Don't chance it!
Think about it... I paid $21.90 for unreceived product, they have the product, and won't refund my money that I paid for the shirts & tax? Wooooow? I'm ripp-off $63.64!
Spread the word...
Joe in AZ
Morning Joe,
Thank you for leaving a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. I will try my best to help you solve this issue.
I saw that your order left the warehouse last month, and according to the tracking page USPS returned your package shortly after it arrived in the US. In fact we were unaware of this problem, until yesterday when you've contacted us to report you didn't receive the package. Also, you've pointed out that 1 digit of the house number wasn't entered correctly. We find it very unfortunate that your package was returned despite this being a small error. But please be aware, the address is an essential part of the delivery process, and that the smallest mistake could lead to the parcels not arriving. As customers are responsible for correctly entering the address, we expect you to repay us the shipping fees a second time, before we can send the order. I am sorry if you found this suggestion unfair or inappropriate.
We have send you an email (ticket #24468566) to further handle this problem. Please don't worry, I am sure we can find a middle way that both parties can accept!
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I ordered a pair of beautiful shoes for my wedding. I attempted to return the shoes that are unworn and undamaged because they are too big. After several emails back and forth, as well as doing all they asked. And they NEVER sent the return address info. But they continue to send promotional stuff. NEVER AGAIN FOR THIS SITE!
Hello Mya,
Thank you for reviewing our store.
I am sorry to read about your unhappy shopping experience. Please be aware items can be returned within a return window of 7 days after having received the package. When you've contacted us last month, you've received the shoes exceeding this period. I apologize that your request for returning wasn't accepted. Given these were ordered for your wedding, most agents would have been compliant. Please be assured these are not the service levels we are aiming at. Don't worry, I will guide you with the return of the shoes for a refund. If you wish to unsubscribe from our promotional emails, then you may click on the following link:
https://gw.lightinthebox.com/index.php?main_page=email_subscriptions&prm=1.29.156.0
Please check your mailbox, you will find an email (ticket #24464836) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
I can't believe the piece of junk I recieved suppose to be a formal gown. NOT At
ALL what the picture posted on ad! I tried to send it back they said I could get 20% back and KEEP the dress. They don't even want it back! No customer service, you have 7 days for a refund, by the time you try and contact someone with a reply your days are up. You CANNOT return to address on package. I paid $135 bucks for the ugly donkey dress. The dress I recieved is on the left, the BEAUTIFUL dress I ordered on the right
Hi Loretta,
Thank you for writing a review on our page.
I am sorry to read about this shopping experience. We do try to offer good value to our customers. We have been selling these handmade dresses for over 12 years, with a high rate of satisfied customers. I am very sorry that this wasn't the case for you order.
You've mentioned the dress had several problems, but from the photos you've attached, it wasn't evident to confirm these. Further note that the dress was enclosed during a long time in the package, which could explain the odor. I am sorry if we didn't judge this case right. As mentioned, these dresses are handmade and consequently have to pass rigorous quality controls. Unfortunately, we don't have an address in the states. The address you saw on the shipping label is of the USPS depot, with whom we don't cooperate. Don't worry, I will be happy to guide you with the return procedure, and assure that won't lose a single cent based on the mentioned issues.
Please check your mailbox, you will find an email (ticket #24464802) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
I personally wouldn't shop here, although I only have ordered one item from here. I expect the rest of the items to be the same, cheap.
The item wasn't baggy as shown on model.
The item isn't the same material and is see threw which leads to it not being thick material as shown in photo. Just very poorly made and I paid like 50$ after taxes and shipping.
You can't get a 100% refund, it's either you get 10% or 30% if the product amount back. If they offer you a 100% refund is still isn't, because you have to pay to ship it back.
The customer service is nice and first but don't know how to deal kindly with a frustrated customer, because they end up being rude back at you threw email. I don't suggest anyone shop here it's a waste of your money and time.
You can't even leave a review on their website, because they probably know there products are trash.
Dear Monica,
Thank you for leaving a comment on our page.
We are very sorry that you've received this item and poor aftersales service. The problem could have been hard to confirm, please forgive my colleague for his lack of judgement. Usually the quality of our products is good, this case is definitely not the norm. We have notified our sourcing manager for taking further steps. Don't worry we'll immediately process a refund, you don't need to return the product back.
We invite you to check your mailbox (ticket #24464774) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
After posting the review below, I was contacted by Customer Service who advised they can address my issue with the cycling top.
So I have adjusted my overall rating to reflect my thanks for their timely response.
********************************************************************************
I purchased a cycling top as a gift.
It turned out to be too small, because the sizing information was wrong.
The size chosen, (which normally fits my partner), has been used to purchase clothes from other clothing companies.
When I contacted the company, they told me it is too difficult to return as it has to be sent to China, at my cost.
Instead they suggested I buy another top in a larger size for a slightly cheaper cost.
NEVER AGAIN
Hi Susan,
Thank you for having written a review of our store.
I do really sorry that product did not fit properly. Please be noted our clothes are made based on our own size charts, which are different from your local standard. We state the specific measurements for each size on every product page, in order to help our customers select the best suitable size. If you have ordered without checking the measurements in the size chart, it may not fit you.
We also regret to hear that you felt difficult to return the order. I can fully understand you are disappointment. As a customer service, my task is to maintain your satisfaction. So I will apply for a Special solution for your consideration.
We have sent you an email (ticket #24453766) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Chinese firm disguised as western one. Clothing stuff is way off the sizing charts. Very complicated to return. Took 5 months to arrive to China. I inquire and they say case is closed. I lost my money and the merchandise plus what I paid to return it.
Hi Carlos,
This is Customer Service Supervisor from Lightinthebox.
After review the return tracking info, I am sorry that the packge be held in customs for long time and I fully understand that it must have been quite annoying. So I will process refund to you immediately.
Tracking link:
https://t.17track.net/en#nums=CC235281151CA
I had conducted new Ticket ID =24453719 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I ordered two dresses to try for my daughters wedding. I went by their measurements and was very excited! I received them, tried them on, and even though I ordered a 12, I am am 8. I thought I would get them altered here. I could only zip them 2/3 of the way up. They were a cheap material and I immediately messaged them. They asked that I take pictures, with tags still on, and according to the rules ( give or take a 1/2 to inch over is normal), they were well over that! They then asked me If I would keep them, they would give me half of the money back. I said no, I would like a full refund, and I would send them back) shipping back was $70.00) my total amount now was up to over $300.00, including shipping + US taxes. They agreed to me sending them back and Hugo sent the instructions. I immediately sent USPS. After following the package all the way to Jiaxing, China. And also letting Hugo know the shipping number & date of return. I returned to their online email communication which showed that this purchase was now closed. NO MORE CONTACT! Upon contacting my PayPal and summiting a complaint, they checked into it twice ( I sent all records & receipts) LIGHTINTHEBOX said they had never received the package of dresses back! I am now out $380.00! It is a cheat and a dishonest company. I wanted to believe that they were working with me, and found that not to be the case. VERY UNPROFESSIONAL! I have told everyone, including the wedding party places to spread the word about this company and not to buy from them!
10/01/2021 ~ I have been contacted by LIGHTINTHEBOX, and said they are willing to help resolve this problem.
Good afternoon Tamara,
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
According to the return tracking info, the packge is held in customs for month. Normally we can only process refund after warehouse received the return parcel. Consider that you have waited long time, I can fully understand you are disappointment. So I also applied for a Special solution for you this time.
https://t.17track.net/en#nums=CH139399520US
I had conducted new Ticket ID =24450339 in our ticket center and provide a new solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
The product is better than I expected, only the delivery time was a bit long.
After many attempts to try to return an item, I gave up. They make it very difficult to assess a return ticket and the website for support just leads you in circles. I tried the customer service line for help and it is a bogus phone number. Item comes from China and not fitted properly to US sizes. Since item was relatively inexpensive I'm giving up trying to return this item - I've already lost over an hour of my life on a company that goes out of its way to not facilitate returns. Buyer beware.
Good afternoon Claire,
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
We are really sorry that both products did not fit properly. Please be noted our clothes are made based on our own size charts, which are different from your local standard. We state the specific measurements for each size on every product page, in order to help our customers select the best suitable size.
I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 24450208 = in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Update: I was contacted shortly after this review was published. I will receive a full refund once I update this review to 4 stars. Now that the issue has been resolved in a timely manner, I am glad to have positive closure.
I bought a waist slimmer and it only has 3 stays. As a result, it provides no support or slimming outcome. I was extremely disappointed to find this out as the package shipping was very slow. Making returns is made into such a hassle that it is nearly impossible just to get the return slip. I just want my money back! This item is defective so it serves no purpose. Why is this so hard to return?!
Good afternoon Susie,
This is Customer Service Supervisor from Lightinthebox.
I am very sorry that the article has this problem and I fully understand that it must have been quite annoying. We also regret to hear that you felt difficult to return the order. As a customer service, my task is to maintain your satisfaction.
I had conducted new Ticket ID 24450074 = in our ticket center and provide a new solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
This company is straight fraud! I ordered a STANDARD size and the items I ordered where delivered beyond late and they are refusing to refund me my 200.00! No customer service number to call. Their excuse was that my order was a custom size which I never knew a size 12 & 14 are custom sizes! These are standard sizes that you can anywhere! DONT ORDER FROM HERE! Very bad business and unprofessional!
Hi meagan,
This is Customer Service Supervisor from Lightinthebox.
I am very sorry for the any incoveience caused of return policy and I fully understand that it must have been quite annoying.
However, I truly value you as a new customer to us and you might not be familiar with our policy. I had conducted new Ticket ID =24450056 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bom dia Maria,
Obrigado por deixar um comentário em nossa página.
Lamento que você não esteja satisfeito com nossos serviços neste momento e tentarei ao máximo ajudá-lo a resolver esse problema. Vejo que sua encomenda já transitou pelo centro de triagem de transportadoras localizado na Espanha. Já foi encaminhado e em breve chegará a Portugal. O departamento de logística estima que a encomenda chegue a Portugal na próxima semana. Estamos esperançosos de que não seja tarde demais para você.
Informações de rastreamento:
https://t.17track.net/en#nums=FQ179946095PT
Enviamos a você um e-mail (ticket #24494942) com mais detalhes. Se você tiver alguma pergunta ou dúvida, gostaríamos de entrar em contato com você.
Feliz por estar ao seu serviço!
Equipe de Atendimento ao Cliente LightInTheBox