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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Tried to return a dress I orderedThe dress was not what I had seen in the picture it was in theory but missed the reality for the average population! No problem, so I am not a model thats okay but acknowledge the photos I sent you! Clearly disappointed in the product itself and now with Light in the Boxes customer service
I ordered a cycling jersey. I checked the size guide to order the correct fit. I received it, and the size was way too small. I requested to return the item. I knew I would have to pay for return shipping when I originally ordered it. The return approval advised me that I would have to ship it to China (no return within the USA), and I would probably find the cost prohibitive. Most likely cost as much as I originally spent ($29). I was offered a reward of 20% of the price, or an refund of 10% of the price. This is a scam and rip-off. Do not buy from LightInTheBox
Hi Ramon,
Thank you for reaching out to us.
Apologies for having experienced this very disappointing shopping experience. We are committed to offering good service and have numerous customers raving about our clothing. Since you've mentioned to have measured yourself, we can claim a refund from the supplier based on the clothing being in the wrong size. Your full refund was already processed, no worries. The warehouse has also been urged to pay better attention to the QC when preparing the parcels.
We have sent you an email (ticket #24508043) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I made a purchase on 10-01-2021 and I decided after I paid 1-5 minutes that I did not want order. I contacted customer service and reviewed the cancellation policy so I am able to be refunded because I cancelled my order within 24 hours. As of today, they still refusing to give me a refund after I told them I that I did not want order. They are stealing my money. PLEASE DO NOT BUY FROM THIS COMPANY!
Dear Qutanglus,
Thank you for reaching out to us.
We apologize that your cancellation took a few days to be processed. Don't worry, your refund was processed since 2 days to your bank account.
We invite you to check your mailbox (ticket #24507998) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I wrote one about them a couple a weeks ago. After my package arrived (3-4 weeks delivery time). I tried on the dresses (color ivory and white). I thought whatever even that I don't need them anymore. Maybe I can use them for something. I'm telling you the quality was cheap and see through. Terrible really. So I decided to send it back. This is a whole mission. First they told me I have to pay the shipping cost. Or they will refund me 30% from the dresses I should keep them and give it to a friend. I would never give a friend trash products just because I don't like it. Wherever, 30% was 30$ I paid 100$ for 3 dresses. I said this is BS. You have to kidding me. Write a strong email that this is not a good return policy. So they agreed on (after discussion with the supervisor), we all know that's a lie, they will pay the shipping cost. Ok. Then they told me ok so 80$ for the dresses and 27,98 for the shipping cost. I asked them what happened with the 20$ the total is 107$ they said we can't refund you the 20$ Reward are not refundable. I'm telling you something don't order from them. They are thieves and they are trying with every single way not to pay you what they owe you. I will never order from them again.
Hello Anisha,
Thank you for reaching out to us.
We are aware of the importance of your order and the fact it can be very frustrating to wait for a long time for a package to arrive. The logistic department has looked into this and is able to confirm that your package was delivered yesterday. We hope the items could make up for the long wait!
Tracking page:
https://t.17track.net/en#nums=9305520207600363068007&fc=21051
We have sent you an email (ticket #24507963) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
J'ai fait des achats pour moi même et mon petit chien en solde. Je suis ravie du rapport qualité prix. De très jolies choses à un prix bien raisonnable et abordable. Un sérieux dans le suivi des colis.
Merce ordinata e ricevuta in meno di una settimana. Come da descrizione ottima qualità. Consigliato a tutti.
E perfetta, pratica, e funzionale.
Prodotto con materiali di qualità e dedicati(la pellicola protettiva fume' su tono e veramente must)
Assolutamente una custodia contemporanea
Ciao
Manipolight
The product matched the description.
My only remark is about the packaging, the content should have been better protected.
The overall experience with lightinthebox was quite good. I ordered 4 swimming suits from which 2 of them were good, one it's wearable and another one was not as expected. The shipping fees are very high and that's one of the reason I didn't order other things. I pay more on the shipping than on the products. I would say that there should be discounts on the shipping fee when ordering more items.
Experienta a fost una neplăcută deoarece mărimile au fost foarte mari deși am consultat tabelul de mărimi, materialele de proasta calitate, nu am fost multumita deloc, as fi returnat coletul, însă durează foarte mult timp și nu am vrut sa mai aștept. Din păcate am pierdut 350 RON ceea ce nu e deloc putin
Imi pare rau pentru aceasta experienta!
Buna ziua Pacurariu A.,
Vă mulțumim că ne-ați contactat pe Trustpilot. Îmi pare foarte rău că comanda dvs. Nu a fost satisfăcătoare și voi încerca tot posibilul să vă ajut să rezolvați acest lucru.
Problemele pe care le-ai ridicat vor fi considerate foarte grave. Am văzut că ai comandat mai multe rochii și cămăși. Puteți să-mi spuneți care dintre aceste produse are materiale proaste și nu se potrivește? Sunteți nemulțumit de comanda completă? Vă rugăm să ne anunțați mai multe detalii, astfel încât să știm cu ce furnizor să contactăm.
V-am trimis un e-mail (ticket #24495991) pentru a vă ajuta să rezolvați această problemă. Sunt de acord că vă putem ajuta să obțineți o rambursare fără prea multe eforturi!
În așteptarea detaliilor,
Echipa de servicii pentru clienți LightInTheBox
I made sure to meticulously follow the sizing chart on a dress I wanted because I knew their return policy and wanted to make sure it fit. According to their sizing chart, I should have bought a large, but I sized down to a medium just in case. When I got the dress, it was literally SWIMMING on me and wouldn't stay up. This was worsened by the dress being made with some cheap stretchy material and elastic at the bust. I sent them photos of the US clothes I wear and my measurements to show that I was a large on their guides, and how both unstretched and stretched that the dress was much larger than what their chart said a medium would be. Now they want to either charge me return shipping or give me $8 back (on a $50 dress) to keep it (it literally won't stay up so I can't even wear it if I keep it and it would cost more than the dress was worth to have a seamstress alter it). THEIR sizing chart was inaccurate, so THEY should be the ones to pay for return shipping.
Hi Erin,
Thanks for reaching out.
Apologies for having experienced this very disappointing shopping experience. After having read the correspondence, I can only agree with everything that you wrote. It is clear the dress was sent to you in different measurements compared to those indicated on the size chart. Be assured we take full acknowledgement forthis problem. The supplier was urged to review the given measurements and make the necessary corrections. It was highly inappropriate for my colleague to try offering a partial refund. You should have been offered a replacement in the correct size straight away. My manager will need to talk with him tomorrow morning. Please forgive us for this wrong handling of your case.
We have sent you an email (ticket #24495102) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Tem sido uma boa experiência, a entrega é rápida, os produtos muito bem confeccionados e o tecido é muito bom. O preço também é muito acessível.
I purchased a winter a winter coat that did not come as described. It was not navy blue. I ordered small and it came way to big. I contacted the companies return service immediately. The company said that you have to contact customer service email within seven days to return. I did they sent me back another email asking what I would like to do I again and I have until October 4 if I return, I again said return and nothing, two days later. Now i have a coat that I can't wear and have to spend more money to go purchase another winter coat elsewhere. Terrible company. This was my first order with the company I will never ever order from this company again, and would not recommend others to do so. There is plenty of other options for online purchasing that I have used that I have never had an issue like this.
Hi Angel,
Thank you for leaving a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. I will try my best to help you solve this issue.
After checking your photo, and having compared it to the photos shown on the website I couldn't conclude the colour of the jacket was wrong. Also a size problem will by default not be considered as a quality issue, cause each of our clothing is e sold on our website with a detailed measurement chart (under the photos). My colleague tried to confirm the size of the coat, but wasn't able without the requested information. To not further halt your request, we provided you with the return instructions 2 days ago. There is 7 day time frame to return the package, but it will not cause any problems in case you require more time. We wonder whether you've already returned the package back as instructed?
We have sent you an email (ticket #24495029) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Shirt was nothing like picture. Fabric was similar to cheap Halloween costumes. White inside, color printed on front. Design was flat white, and not detailed like the pictures. (See photo). I don't trust any of the positive reviews for this site based on what I was sent.
Hi Lisa,
Thank you for reaching out to us on sitejabber.
I've looked at the photo you've added with the review, to me it's very obvious the shirt is different compared to those shown on the website. Personally, I can understand your disappointment. The sourcing manager will be using this photo to raise a complaint against the supplier. Rest assured that we take your case very seriously and apologize for the possible harm this may have done. Please don't worry, we will immediately process a full refund! The shirt doesn't need to be returned.
I like to add that we encourage all customers to contact our customer service through the website. We have a dedicated aftersales service, and you would've found no difficulties obtaining a refund. It will also help us by taking measures against certain suppliers.
We invite you to check your mailbox (ticket #24494987) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terri,
Thank you for having reviewed your purchase.
We regret this wasn't a positive experience. It is essential that the products resemble those that are shown on the website. On the photos you've added, I can clearly see the dress isn't identical to the one shown on the website. This is absolutely not acceptable, and the sourcing manager assured that we will not let this incident pass unscrutinized. Personally, I can understand your disappointment. Don't worry, we recognize this mistake, and help you return this for a full refund
Please check your mailbox, you will find an email (ticket #24508079) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team