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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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One pair of shoes, didn't fit, open the bag and an overwhelming stink of chemicals. Tried to return. They require you to pay shipping back to China, three times the cost of the item. Anyone want some cheap, crappy shoes?
I purchased an outfit for my daughters wedding. The product arrived and I was devastated. The pants were three sizes too big and the top was two sizes too small. I performed the measurements and followed all procedures to return and the only response were emails saying this was custom made and could not be returned. I did not send measurements but ordered a size they had available so this was not custom made. They are misleading, very hard to deal with and led me to believe that my item could be returned. I contacted them immediately with my issues. The quality was also very poor. The outfit was very expensive and I am so sorry I did not read reviews on this company before I purchased. I will never purchase anything from this company again. BUYER BEWARE! IF I COULD CHECK 0 STARS I Would.
Hello Angie,
Thank you for writing a review on our page.
I am sorry to read about this shopping experience. We do try to offer good value to our customers. We have been selling these handmade outfit for over 12 years, with a high rate of satisfied customers. I am very sorry that this wasn't the case for your order.
I saw that my colleague was trying to help you resolve this, but the case wasn't moving in the right direction. In the ticket, you've mentioned that the size didn't match and that the quality wasn't as expected. Photos as evidence could have helped you to make a case, as these outfits are handmade and consequently have to pass rigorous quality controls. Unfortunately it wasn't possible to confirm neither size nor quality problems based on the photos you've provided.
We have sent you an email (ticket #24519172) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
My order was taken care of by a customer service rep my previous review wasn't good but someone contacted me and everything's fine and I appreciate the fact that they contacted me so I'm changing my review to a better one
Hi Susan,
Thank you for reaching out.
After looking into this. I've found that you've made 2 accounts on our website. It is unclear how you've tried to contact us, from the website you should be able to contact our customer service. The reason that you couldn't find records of the paid order, is because you were logged in under the wrong account. Please try to log in under the correct account, (olli****na0122@yahoo.com') to find the correct order details.
Your parcel was dispatched just 4 days ago and can no longer be cancelled. You've chosen the 'EconomyExpress' shipping method, with a promised a delivery time between 5-9 business days. This means you can expect to receive this package the latest by 17th of October.
Tracking Information:
https://t.17track.net/en#nums=9200190281670517401939&fc=21051
In case you would prefer a refund, then you can still refuse the parcel upon delivery. We will process a refund once you were able to do this.
We have send you an email (ticket #24513593) with further details. If you have any questions or comments, then we'd like to hear from you.
We are always happy to help!
LightInTheBox Customer Service Team
As I should have expected, the shirt looks nothing like the picture. There is nothing distressed about the shirt that I received except that it has raw edges for seams. The coloring is not distressed at all. People writing good reviews about this shirt should be ashamed of themselves. And I have tried multiple times to attach an image on the website where I left this same review to show how awful it is and it just keeps saying access denied. I can see why they wouldnt wantme to be able to attach an image to show this. The picture very much looks like a cotton type material. When I received the shirt it feels very polyester. Though the tag says 95% cotton and 5% polyester it does not feel like that at all. It really should be illegal to advertise pictures of items and deliver something that is in no way resembling that item.
Hello Donna,
Thank you for having reviewed your purchase. We regret this wasn't a positive experience and will try my best to turn this complaint around.
Personally, I can understand your dissatisfaction, disappointment after seeing the photos you've posted in the review. It is absolutely not acceptable if the supplier send you this shirt, the sourcing manager assured that we will not let this incident pass unscrutinized. Don't worry, we recognize this mistake, and we'll immediately process your refund. The shirt doesn't need to be returned.
I like to add that we encourage all customers to contact our customer service through the website. We have a dedicated aftersales service, and you would've found no difficulties obtaining a refund. It will also help us by taking measures against certain suppliers.
We invite you to check your mailbox (ticket #24513587) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
Order no. *******… I received my package yesterday. My black and white booties, was shipped in a bag. Who does that! Very disappointed because when I open the bag my booties was bent into places now I am trying to straight out. To cheap to put in a box. Not good services..
The 5 wig i order. Is not the same in photo. Doesnot looks natural hair... Its like the doolhair too much shiny and fack. Ipaid about 400SRFor bad quality wig... Please be honest
Hi,
Thank you for reaching out to us.
We are committed to offering good value at an affordable price. Please accept our apologies if subpar products slipped through our quality checks. Would you please which wigs were not good, and provide us with photos as evidence? This will help us make a claim for you.
We have sent you an email (ticket #24513579) to help you resolve this problem. Rest assured you won't face any difficulties obtaining a full refund!
Awaiting your details,
LightInTheBox Customer Service Team
I would not recommend this company the dress I received is terrible quality and the cost and time to send it back is not worth your trouble
Hello,
Thank you for having reviewed our website.
We firmly believe returning an item should be easy and straightforward. I saw that you've contacted us back in August and requested a return based on the dress being too big. Your request was accepted and multiple option were presented. I am sorry that we didn't hear you anymore. I am also afraid there could have been a misunderstanding. Can you please describe which aspects of the quality that were very bad? This will allow me to make a claim against the supplier and seek full reimbursement.
We have sent you an email (ticket #24513535) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team
El producto es de buena calidad, bastante ajustado a las fotos que hay en la web y el tiempo de envío ha sido bastante rápido. La relación calidad/precio me parece muy buena. Recomiendo mirar muy bien las medidas a la hora de elegir las tallas.
Coletul a ajuns rapid, iar produsul a fost conform așteptărilor. The package artived quickly. The product was în line With expectation. I am very satisfied!
Bra kvalitet, allting stämmer med beskrivningen och jag är mycket nöjd med varorna. Leveransen tog lång tid men det visste jag från början. Kommer nog beställa mer produkter. Jag rekommenderar den hemsidan starkt, prisvärda produkter.
Estoy mirando para devolver un producto y resulta que LO TENGO QUE MANDAR A CHINA! Me sale más caro el envío que la prenda en sí.
Esto no me lo esperaba.
Buenos dias Eva,
Gracias por dejar un comentario en nuestra página.
Lamento que no estés contento con las prendas. En caso de que sea necesario devolver los artículos, el paquete deberá devolverse al proveedor ubicado en China. Después de investigar, descubrí que los gastos de envío para los clientes españoles son bastante razonables. Debería poder enviar un paquete que pese menos de 2 kg, por la modesta cantidad de 14,24 EUR. Puede encontrar más información en el enlace siguiente:
https://www.correos.es/es/en/individuals/send/send-abroad/parcels-abroad/paq-light-internacional
Por favor revise su buzón, encontrará un correo electrónico (boleto # 24508193) con las instrucciones de devolución. No dude en responder si tiene alguna pregunta o necesita más ayuda con el proceso de devolución.
¡Siempre es un placer ayudarte!
Equipo de servicio al cliente de LightInTheBox
I bought brightly colored men's shirts made of a pleasant fabric and I'm glad I hit my size
You can order and pay very quickly. You get what you ordered and delivery also happens very quickly
Je suis très satisfait de mon article que j'ai commandé, il correspond tout à fait à ce que je voulais
I love my wig, the hair is shinny but not a lot. And is long. You need to use something that helps you to hold it because you can know is a wig
Niet blij met het op tijt be sorgen ook niet blij met de verkerde maat
Hallo Gorden,
Bedankt voor het schrijven van dit commentaar en ons te contacteren.
Het spijt me te lezen dat de schoenen in een verkeerde maat werden geleverd. Volgens uw bestellingsdetails heeft u de volgende besteld:
S806734100009-[Kleur: Zwart| Maat: US8 / EU40 / UK7 / CN41|]
Kan u bevestigen of u dit klopt? We hebben u een email gestuurd (ticket #24508155) om u hiermee verder te helpen.
We wachten uw reactie af.
LightInTheBox klantendienst
The order placed arrived earlier than expected and the products met the quality specifications and at a good price. Very satisfied with the purchase.
El maillot se ajusta bien, la talla es correcta siguiendo la tabla de medidas. La calidad del tejido es bastante aceptable para el precio que tiene, volveré a comprar productos de esta marca.
I here been buying products for 10 years. Most items were of very good quality.
Come primo acquisto,, mi sono trovato molto bene.
Il prodotto è risultato uguale alla sua descrizione,
E anche tracciabile.
Consiglio LightInTheBox.
Un Grazie a Voi.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team