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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Yes i really satisfied about free shipping low charges. Unlike other ecommerce site charges more also customer service excellent
I had ordered it and I received it very quickly! I am so satisfied with the products!
I ordered 2 paintings (a set), they products I received had completely different colors than the advertised paintings. Moreover, one was different from the other, like made by 2 different people. I understand there may be a slight difference but what I received cannot be even hanged on the wall, instead of beige there is orange. Of course they refused to resend me new ones, as they should be.
Update: After a secondary complaint and publishing reviews, they returned me the money in full and apologized.
Hello,
Thank you for leaving a comment on our page.
I am very sorry to see you've received different paintings. It is clear the colour is different compared to the photos on the website. These painting being handmade we usually tolerate slight differences. However in your case the painting is remarkably different and can immediately proceed with a full reufnd. Please do not worry, these don't need to be returned.
We invite you to check your mailbox (ticket #24534859) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
Very happy with the purchase, the shoes were exactly like the description on the website, delivery was earlier than estimated
Was ist das denn für ein Bewertungssystem? Wegen Spamflut habe ich 1 Stern vergeben und nach dem Absenden stehen 5.
Was ist das denn für ein Bewertungssystem?
Also noch mal, Ware war gut, aber seitdem werde ich mit Werbung bombardiert. Abmeldung wird ignoriert, stattdessen werde ich zum dritten Mal zur Bewertung aufgefordert. Bitte sehr, aber wenn ich einen Stern vergebe, meine ich das auch so.
Guten Tag Ron,
Danke für das Schreiben ein Kommentar und sich an uns zu wenden.
Ich werde mein bestes Tun um Ihnen damit zu helfen. Sie können sich selbst von die Werbe-E-Mails abbestellen. Es gibt eine Option in diesen E-Mails um abzumelden. Eine zweite Möglichkeit hierfür ist das einfache Klicken auf den folgenden Link:
https://www.lightinthebox.com/de/index.php?main_page=email_subscriptions&prm=1.29.70.0
Wir haben Ihnen eine E-Mail mit weiteren Details gesendet (Ticket # 24519485). Sollte dies aus irgendeinem Grund nicht funktionieren, werde ich meinen Kollegen aus der Informatiker Abteilung um Hilfe bitten.
Wir sind Ihre gern dienlich!
LightInTheBox-Kundendienstteam
The items take forever to arrive, then once you get them, it's nothing like the picture.
Dear Alejandra,
Thank you for having reviewed your purchase.
We regret this purchase wasn't a positive experience and acknowledge it is an absolute must for the products to look 100% identical with those shown on the website. I am very sorry if this wasn't the case for your order. The sourcing manager assured that we will not let this incident pass unscrutinized. Don't worry, we'll immediately proceed with your refund. The product doesn't need to be returned.
I like to add that we encourage all customers to contact our customer service through the website. We have a dedicated aftersales service, and you would've found no difficulties obtaining a refund. It will also help us by taking measures against certain suppliers.
We invite you to check your mailbox (ticket #24519429) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
Todo perfecto 100% recomendable, la talla es muy ajustada a la real.
Vrlo dobro
Trebate naglasit koja je roba kineska. Radi velicine-brojeva
Expérience d'achat positif, facile de commander, descriptif clair, colis livré dans les temps annoncés
Tolle Produkte... kann ich empfehlen. Das Angebot ist sehr groß sowie eine tolle Auswahl.
It was exactly what I wanted and it was delivered faster than I expected.
Thank you
Status updates not clear, too late received, quality of product is pretty low. Expectations adjusted downwards for next time. Compensation low and unsatisfying… like too much effort to get money back.
Hi Chrisjan,
Thank you for reaching out to us.
Please accept our apologies for having faced this very unhappy shopping experience.
I saw that you've contacted us 2 weeks ago, requesting a return of 2 T shirts. You've told the quality wasn't satisfactory, and the order was received too late. We are very troubled by this, as we are committed to selling good quality products at an affordable price. Can you please tell us which aspects weren't good? Your details will allow us to make a claim, and might help us request a full refund from the supplier!
Upon further verification, I found that this order was supposed to be delivered no later than the 21st of September. We regret this was delivered 4 days later on the 25th. I apologize we couldn't deliver this order within promised schedule, and possible inconvenience caused. We fully recognize this as our mistake, should you decide to proceed with a return, then we will cover your return postage.
We have sent you an email (ticket #24519373) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team
Highly recommend buying from your site. Amazing shopping experience and excellent quality
Great present for my son. He absolutely loves it. We were looking ages for it and couldn't find in shops here and these are unique.
The shirts I bought are good to were and very smooth. The prize is not expensive and the shipping is fast so you dont have to wait long for youre clothes
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Baktha,
Thank you for leaving a comment.We appreciate your kind words. I see you are one of our loyal customers, we like to thank you for that!
Always a pleasure seeing you again!
LightInTheBox Customer Service Team