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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Minidg jókat rendelünk! Pontosak, gyorsak, megbizhatóak!
DO NOT BUY FROM LightInTheBox. If you buy from LightInTheBox and want to return any and/or all items, forget about it! Expensive, because your return has to go back to CHINA. The return cost is more than the item I purchased. AND, I ordered several items that I didn't like, which overall adds up to quit a loss. In addition, I ordered a standard size 14 wedding guest dress. They said it was CUSTOM and it couldn't be returned! Buyer beware. I will NEVER use this company AGAIN! I never write reviews, but this company has it coming! RUN!
Délais respecté. Suivie livraison satisfait bon produit bien emballée bonne société
The objects are as seen on picture! No hassle no bull just a cheap shop and very reliable!
They show you beautiful clothing and send you rubbish. I ordered two shirts. Both look and feel completely different than pictured. The fabric is nothing like they show on the website. One is like a trash bag and the other a very thin scrub top. So very ugly.
Hello Eileen,
Thank you for reaching out to us on Trustpilot.
We are committed to offering good value at an affordable price. Please accept our apologies for these shirt having slipped through our quality checks. The sourcing manager assured that he will deal with the supplier. If they are not able to improve the quality of the fabric, then we might cease trading in the near future. Please don't worry, we can immediately proceed to reimbursement. The shirts don't need to be sent back.
I like to add that we encourage all customers to contact our customer service through the website. We have a dedicated aftersales service, and you would've found no difficulties obtaining a refund. In return it will help us by taking measures against certain suppliers.
We invite you to check your mailbox (ticket #24575329) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I had ordered a couple joggers/pants.
I selected 4-7 day shipping & it took more than 3 weeks to get here. I ordered black and dark grey pants & I got brown and black pants. Sizes are definitely different from wherever it's being shipped.
Not worth long wait & mistake
Hello Michael,
Thank you for leaving a comment on our page. I will try my best to help you solve this issue.
I've looked into your order details, you've ordered 2 pairs of pants, a dark gray and a black one. I feel sorry to learn that 1 of these was delivered in the wrong colour. We encourage all customers to report such issues to our aftersales customer service directly. On the other hand all the clothing is advertised on the website with a detailed size chart. This allows our customers to accurately order their corresponding size.
In addition, I am afraid there is e a misunderstanding regarding the shipping method. For this order, you've chosen the 'EconomyExpress' option, with a promised a delivery time between 5-9 business. This should equal to 7-13 natural days. Perhaps you intended to select the Expedited shipping method with shorter delivery span of 4-7 days?
Please don't worry, we have begun to process your refund, you don't need to return the pants back. We invite you to check your mailbox (ticket #24575318) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I placed an order in September needing it for a wedding. Paid extra to have it expedited to insure it would arrive in time. It didn't. They debited my account September 24th and it arrived 2weeks after the wedding. I've tried repeatedly to get a hold of customer service (by the way it's no where on the website). Finally received an email with still no customer service rep to help me return the item. The instructions they give to to to receive a return label don't work. I've had numerous friends try to help and they couldn't figure it out either. The outfit wouldn't have worked due to the torso being extremely short. So frustrating not to be able to talk to a human! Still am in need of returning. I'm not about to be out of $180.00!
Hi Debra Wynne,
Thank you for reaching out to us on Trustpilot.
I regret that the outfit came too late for the wedding, and will help you return it back.
We firmly believe returning an item should be easy. I've looked up previous conversation, and actually we didn't yet provide you with the return instructions. A first problems was that you've contacted us while not being logged in to your account. This by itself causes great difficulties, as we have over 1,000,000 orders in our database. To find your order, we will need to ask for the order number, or provide us with another valid reference such as your email address. I've also found that this order reached you within promised schedule. Be aware that you've ordered a handmade outfit, which is advertised with a processing time of 9-12 business days. Your parcel was dispatched on October the 8th, and delivered 5 days later on the 13th. Please understand that the supplier cannot make the product faster, because you've chosen the expedited shipping method.
Please check your mailbox, you will find an email (ticket #24575308) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
Placed order Sep 2 2021 & LITB charged my credit card same day. Paid for economy air shipping which is delivery between 5–9 days. LITB did not ship my order until Sep 26 (TWENTY-FOUR DAYS LATER)! Oct 3 LITB stated the shipment was RTS for ‘insufficient address'. Now LITB will not refund my credit card, nor reship the product unless I pay for shipping a second time using PayPal only… LITB = SCAM
Hi Stella,
Thank you for leaving a comment on our page.
I've looked into your order, please be aware you've ordered a handmade dress. These products are not kept in stock, and require time to be made. This took us a while, your parcel was finally dispatched on the 21st of September and arrived 8 days later on the 29th in the US. This falls largely within the promised schedule of 5-9 business days. Unfortunately USPS couldn't deliver your package due to an address problem. When I look under your account, it strikes me you didn't indicate a house number. The housenumber is an essential part of the address details. We like to let you know we find this situation very regrettable. My colleague suggested we send your order a second time. Because delivery failed due to an incomplete address, you would be supposed to pay for the shipping fees a second time. I am sorry that you found this very reasonable. Also, given the dress was a made to order product, we wouldn't be able to refund you, as it was your responsibility to ensure the address is correct.
We have sent you an email (ticket #24554247) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Bonne taille bonne qualité et bon délais de livraison (8 à 10 jours) tenue testée en VTT par temps frais 5° bonne protection et tenue chaude
Worst company ever! Do not waste your money. Enferior merchandise. Customer service is a joke. In order to return merchandise you have to pay extra money to inquire!
Hello Isa,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. I would like to help, but the order number you've indicated (4923626224) isn't valid. There are 2 digits too many. Can you please check again and give us the valid order number? We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I didn't need anything special to buy but I couldn't resist to these great opportunities for Black friday by lightinthebox. I bought few products for absolut amazing prices and extraordinary quality, really rare opportunities, I m so happy about it that I would like to share it with everyone. After that I became these products I was reading the feedbacks from clients who bought the same products like me and I wasn't surprised that they had the same opinion like me. So I would like to thank to the "lightinthebox" for these great shopping time occasion and great service. I wish to all lightinthebox team and their customers that this festive season will bring you good luck and good health for you and your family. Sending you all my wishes of joy and happiness! For the end of these 2021! Stay healthy and passe happy holidays!
Cheers to another trip around the lightinthebox globe!
Gabriela
The product totally conforms to the description. It arrived well packed and within the announced timing.
Made the order for a kids bag on 8 sep 21 from 15 sep the order is in transit till date and the supervisor of the team said it is going to take 60 days and than 10 days for delivery. Donr waste your time and money these people keep on sending delivery confirmation or if not tell us to go to post shop to check our order as they are out once the purchase is made even after paying $20 just for delivery. 0 customer support Pathetic service total waste of money order number.
Hello,
Thank you for leaving a comment on our page.
We truly apologise for the delay of your package. This problem could not be foreseen at the time that this order was made. The packages shipped through economical shipping need to go transit trough several different post offices and countries, which is the reason why it is still in transit. According to our logistic department the package will likely be delivered during the next 2 weeks.
Tracking Information:
https://t.17track.net/en#nums=LV255965521CN&fc=03013
Please check your mailbox (ticket #24491708) should you have any further questions or doubts.
Happy to be at your service!
LightInTheBox Customer Service Team
DO NOT DO BUSINESS WITH LIGHTINTHEBOX UNLESS YOU ARE AWARE AND OK WITH THE BELOW INFORMATION:
In late August 2021, I ordered about 6 items of clothing advertised on LightInTheBox. To an item, none of the articles of clothing looked like the online pictures advertised on the site.
They were all VERY, VERY CHEAP KNOCK OFFS.
Additionally, I did not understand why the delivery was taking so long until I received a notice from the company telling me that my package was being mailed directly from China and was "... held up in customs..."
Lesson learned...
Hi,
Thank you for reaching out to us. I am very sorry that your order wasn't satisfactory and will try my absolute best helping you solve this.
The problems you've raised will be considered as very grave. We cannot tolerate that the items look different from the website in the slightest bit. Please provide us with clear pictures as evidence. These will allow me to make a claim against the supplier and seek full reimbursement. Rest assured we will take full responsibility if any issues can be confirmed.
In addition I've found that your order reached you within promised schedule. Your parcel left the warehouse on the 31st of August through the 'economyexpress' shipping method, with a promised delay of 4-9 business days. This parcel was delivered exactly 11 days later on the 11th of September.
We have sent you an email (ticket #24535338) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team
Their sizing chart isnt even close to the product they send. I opened the wrapper and the costume ripped just taking it out. When you ask for a refund they tell you that you have to ship it back to china. This is their reply to a refund request.:
"However, based on our experience, the costs for return might be the same or half the price of your parcel, even by using the cheapest tracking service in the post office. So, returning to China may not be the most economical option. Instead, we suggest keeping the item. "
This company is a bunch of thieves
"
Hi Lloyd,
Thank you for reaching out to us on Trustpilot.
I've checked through previous correspondence and am afraid there could have been a major misunderstanding. It seems you've complained about the sizing, without mentioning that the costume was ripped or torn. Consequently, you were offered to keep these with a small compensation, or return it back on your expenses. If there would be problems, then this response would indeed be deemed as highly inappropriate. Based on your case you should be offered no less than a full refund! Can you please forward us photos showing the poor condition the costumes were received? Was the package also damaged? Please don't worry, substantial evidence will allow your refund, without you need to return the products back! Allow me to add that a problem related to size cannot be considered as a quality issue, as we indicate all our products with their exact measurements --in both inches and centimetres-- on the website.
We have sent you an email (ticket #24535212) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team
Quality of design were not so good as on photos, size are bigger than suppose to be. But it was my first purchase.
Hi Krzysztof,
Thank you for leaving a review for our store.
I am troubled that you've received items which don't resemble the photos on our website. This issue will be considered as very severe. Would you please provide us with photos as evidence? This will allow me to make a claim against the supplier and seek full reimbursement. A problem related will usually not be considered as a quality issue, cause each of our clothing is e sold on our website with a detailed measurement chart.
We have sent you an email (ticket #24535046) to help you resolve this problem. Rest assured we will take full responsibility if any issues can be confirmed.
Awaiting your details,
LightInTheBox Customer Service Team
Meg vagyok elégedve a szállítási idővel, és a ruhák nagyon jó minőségűek
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi PJ,
Thank you for writing a review on our page. I am sorry you've faced troubles while requesting to return the dress back. We firmly believe returning an item should be easy, the majority of products can be returned for any reason. The only exception to this are made-to-order products. Can you please tell us your order number? This will allow me to have a look at the possibilities to resolve your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team