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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Everything ok. Size are good and articles arrived in good conditions.
Mooie zeer mooie opvallende artikelen, waar ik al heel vele goede commentaren op kreeg en die de herkomst vroegen. Dus doe zo verder. Fantastisch!
Des articles qui conviennent parfaitement à mon épouse et à moi
Pour nos plaisirs au quotidien
We are still waiting for a tracking code, that should be available, we wait very long. So we cannot say that we are satisfied
Cool dress, cool price and fast shipping! My daughter is very happy
I have never ever walked in more comfortable footwear, super!
Order is nice here. Its cheap and fast delivery. I guess you can find whatever you might need
Ras rien à signaler comme les sites européen je recommande
La entrega ha sido muy rápida, los vestidos muy bonito y la atención al cliente muy profesional. Gracias
I ordered human hair extensions from here. I can say it's not real human hair but the quality isn't terrible. They don't tangle too easy and the color was correct. The length was not. They are thin and brittle and took 1 month to arrive. Had I known it was coming from China I would not have ordered. They work for what I want but I would have wanted them to be thicker, longer, and arrive sooner. I won't be buying again but I'm glad I didn't have as bad an experience as some of the other buyers.
DRESS DID NOT LOOK LIKE PIC AND DID NOT MATCH DISCRIPTION! NO CUSTOMER SERVICE, REFUSE TO DO ANYTHING! 1 STAR BECAUSE YOU MUST CHOOSE *** BIG ZERO! ***
Buy at your own risk!
No return policy
Cheap material
Runs smaller than in details
They make it so it is too costly to return item to randow warehouse in China (even though package did not come from China)!
Buyer beware!
Had to contact Paypal just to get in touch with them!
Hi Stacey Brown,
Thanks for leaving a comment on our page.
We firmly believe returning an item should be easy. The first step is contacting our customer service by submitting a support ticket from the website. We regret you've resorted to raising a dispute through Paypal instead. After we received this dispute, one of my colleague made contact to find out more about the problem. You've replied our email, by telling the costume didn't fit, and you disliked the material. We are very sorry for this. Allow me to mention that the sizing might run small when compared to your habitual North American size. For this reason we sell our clothing with their exact measurements indicated in both centimetres and inches. Additionally, we regret we don't have an address in the US, the address you saw on the shipping label is of the USPS depot.
We invite you to check your mailbox (ticket #24649418) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I ordered from this light in the box about a month ago. The next day, after placing the order, I received an email asking me to send a photo of the card I used to place the order and ID otherwise my order would be cancelled. This was after light in the box had already placed a hold on my account for the full amount. I emailed back and asked why this info was needed and of course no response. I did not send the information, the order was cancelled BUT Light in the box STILL CHARGED MY ACCOUNT. I contacted my bank and started a dispute and light in the box is still trying to hold on to my money.
Spare yourself the trouble. Buy from a reputable company.
Hi Onieka B.,
Thank you for reaching out to us. I am sorry and will try my best clarifying why we had to cancel your order.
Unfortunately your payment didn't pass through our financial department security checks. We had doubts of you being the legitimate cardholder of the credit card you've used to pay your order with. No photos of your ID card were needed, the only thing requested was a photo of your credit card, showing the name of the account holder and the last 4 digits, as shown on the link below:
https://www.lightinthebox.com/download/35ec74ee-02c2-4822-9b9e-2c6a30a8e485
Please be aware this procedure is for your protection, and with your best interests in mind. Your payment wasn't accepted due to your refusal to comply. The amount was returned to your bank account, and will be shown in your next bank bill. You may refer to the following link about the refund time:
https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49
We have sent you an email (ticket #24649411) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Sold us a defective product and won't give us refund. Don't waste your time and money. Made in China. Should've known better.
Hi John,
Thank you for leaving a review for our store.
I’m really sorry to hear you were having issues with your order- please accept my apologies for the inconvenience caused. You might have missed the response from my colleague yesterday, you were offered a full refund without having to return the damaged item back.
We invite you to check your mailbox (ticket #24649380) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
Terrible quality. Very cheap, and very small. Could barely get it over my head, and extremely uncomfortable to wear. From the experience from the customer service team in returning this product, I would never order form this company again. Stick to Asos or something with quicker order processing, and better quality.
Hello,
Thank you for having written a review on our page. We regret this purchase wasn't a positive experience.We do appreciate any feedback which is taken seriously. For any other issues you can contact our customer service from within your account.
Happy to be at your service!
LightInTheBox Customer Service Team
I followed the chart the posted on their site and I even went one size up. The two cardigans were so small my arms did not go in. I left a review and I was contacted to jump all these hoops so they can help me. The photos they asked for did not even download on their site. The whole process is a nightmare. I would stay away from this site if yiu are not sure about their sizes. 75 dollars down the drain.
Hi Carlos C.,
Thank you for leaving a comment on our page.
We are very sorry that you've received 2 cardigans that didn't fit. As mentioned, all our clothing is made according to exact measurements, as indicated on the size chart. Because you considered the size chart my colleague requested to send us photos as evidence. This problem could have been easily proven with measuring tape, and allow a refund without the need of returning the product back! I feel sorry that this procedure gave you the wrong impression. Please don't worry, the souring manager is on this case and will be reviewing the size chart together with the supplier. The products don't need to be sent back.
We invite you to check your mailbox (ticket #24643080) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I've been waiting on my order to be shipped payment was confirmed but order is still in processing even after 4 days hoping I get my order soon.
Have been trying to return a dress (wrong color sent) it's been 2 months and my event is in Nov. Says it's still pending. Will NEVER order from this sight again
Hi Jackie,
Thank you for reaching out to us
I saw that you've contacted us last month with the request of returning the dress. You've mentioned that the colour was wrong, but before we could start the return procedure, a photo was needed which would serve as evidence. It was just last week that we received a photo, not from the dress but from the shipping label. Unfortunately this photo cannot help us confirm the problem. Please provide us with a photo of the dress so we can see that the colour doesn't correspond. Once this is clear, then you'll be offered no less than a full refund!
We have sent you an email (ticket #24643062) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team
Clothing measurements are not accurate - purchase 1-2 sizes up from listed clothing measurements. No ability to return more than one item (one ticket per order ridiculousness) at a time and they offer 30% refund instead of returns. "No reviews yet" on items is untrue. They actively make it hard for customers to write a review of items of shady quality. Items printed on shirts look like tourist trap t-shirts in person. I offered the pants to a size 4 relative and not one pair of pants looked good on them.
Hi,
Thank you for leaving a comment on our page. I will try my best to help you solve this issue.
I am sorry that you've received a large part of your order that couldn't be worn. It appears that you've contacted us last month, and requested to return 1 coat, and 2 shirts. Your request was accepted, but regretfully that we didn't hear you any more. Can you confirm whether you also wish to add the other shirts, and return all the pants? I can attest the return procedure is quite straightforward, there shouldn't be any problems, as long as you have kept the labels and packaging of each item.
We also took note that the measurements didn't correspond with those we indicated on the website. This problem will be considered as very serious, the supplier was urged to check if the measurements of the product correspond with those of the actual products. Don't be worried, your parcel will subjected to our warehouse, their quality checks. If it appear that 1 or more items had this problem, then obviously we will cover your return expenses.
We have sent you an email (ticket #24643046) to help you resolve this problem. Before handling the return we'll be awaiting your confirmation.
Awaiting your details,
LightInTheBox Customer Service Team
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark,
Thank you for reaching out to us.
Please accept our apologies for having faced this very unhappy shopping experience. I've checked, and saw that you've contacted us back in June. You've mentioned the dress wasn't as described. We have been selling these handmade dresses for over 12 years, with a high rate of satisfied customers. I am very sorry that this wasn't the case for you order.
To make a case, we needed clear photos as evidence. Unfortunately we didn't receive those until last week. After comparing the photos with those on the website, we couldn't spot any differences. Be kindly noted that the sleeves are separate pieces, as shown on the website. To elaborate why the return wasn't accepted, made-to-order products belong to a special category. Even the dresses in the standard sizes need to be made from scratch. Then there is also the problem you are in possession for almost 5 months of this dress, while returns can only be granted within 30 days after having received the item.
We have sent you an email (ticket #24649438) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team