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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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J ai effectué plusieurs commandes chez vous je n'ai que de la satisfaction pour tous les produits
Stay far away from this company! It's a scam! Never received my item they just took my money! No refund no nothing. Then they blamed it on me for it not coming... Don't buy keep your money!
The WORST online experience! Shipping is never really guaranteed to be on time. I sign in as a guest to purchase, but to track my shipment you need make a login. Tried to make a log in with my email and they don't even send a link to do so. Made an entirely different login with a different email to make a ticket they require you to have in order to contact them and they asked for proof of purchase. Sent that and then they erased my ticket to no longer be found. They don't even have a real "contact us" email or number if you have issues. I was already charged for my item and have not received it or been able to get in contact them for a refund! Please don't buy from this company. They are such con artist. Save yourself the hassle of trying to get in contact from them for any reason. If I could rate them with ZERO OR NEGATIVE stars I would!
Hi Ashley,
Thank you for leaving a comment on our page. Please accept our apologies for having faced this very unhappy shopping experience.
Having an account is an requirement to make an order, it isn't possible to order as a guest. When looking under your account, it appears that you've contacted us last week while not being logged in. This by itself causes difficulties, as we have over 1,000,000 orders in our database. To find your order we had to ask for the order number, or any other proof which could help us to identify your order. My colleague was able to find your order, and provided you with the details just yesterday. In case you should have missed his reply, please check your emails under '*****gurl1*@gmail.com'
The good news is that your package has arrived in the states since 3 days, and USPS is actually preparing it for delivery. For further details you may also turn to USPS directly.
Tracking website:
https://t.17track.net/en#nums=9200190281671107190592&fc=21051
In case you would prefer a refund, then you may refuse the parcel upon delivery. We will process your refund once you were able to do this.
We have sent you an email (ticket #24625100) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I ordered a pantsuit fir a special occasion in dec., 1st problem material had a weird smell, 2nd it didn't fit, too was way too small, pants were way too big, contacted them about returning, 1st the website is very confusing trying to figure out how to return, 2nd the guy told me it was a special made item, it was not returnable which I didn't special order, 3rd we are at the point in communications where he has offered me half my money back but I told him no thanks, I will dispute it with my CC, do not do business with this shady website! Very disappointed!
Hi Bev,
Thank you for leaving a comment.
I feel sorry that the pantsuit didn't fit, and to learn it had a strange smell. Please be aware to avoid sizing problems, all the products are indicated on the website with their exact measurements in both inches and centimetres. To elaborate on our return policy, made-to-measure products belong to a special category. Even the pantsuits and dresses in the standard sizes need to be made from scratch. Further, note the tailor always leaves an extra 2 inches of fabric in the seams. This renders the possibility to have the product altered by a professional tailor. For this reason my colleague tried to convince you keeping it with a partial refund. I am sorry that you found his offer unfair, while it was well-intentioned.
We have sent you an email (ticket #24625087) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I will post bad reviews until I get the whole $80 back into my account in the next 2 days! You are scammers and you rip people off! Give. Me. My. Money.
Hi Stacy,
Thank you for writing a review on our page.
I am very sorry that you are unsatisfied with our services and will try my best to assist you with this. I saw that delivery of your parcel is due for the 4th of November. May we please know the reason of your dissatisfaction? Will the order not make it in time? For reference, I'd like to add the tracking link of your parcel on the link below:
https://www.dhl.com/cn-en/home/tracking/tracking-express.html?submit=1&tracking-id=3162313313
We have send you an email (ticket #24625069), should there be issues then please respond. It will help us understand the problem and allow finding the best way to resolve it.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Why is it taking so long to get my pants, and I did put my order number in the spot, some reviews I read are not satisfactory either
I ordered an extra large puffer coat. I received the coat and it was about 3 sizes too small. I asked for a refund and to ship it back to the Springfield Gardens, NY address I received it from and got the following reply.
"For return, you will need mail the item back to China and the costs for return have to be borne by you. It will be very expensive and may will take 3-5 weeks on the way. Also, there is a risk of that the parcel is rejected by the logistics companies or customs, and we only refund you when we received your parcel."
As can be deciphered, they do not want to deal with returns and strongly encourage their unsatisfied shoppers keep the merchandise and try to get rid of it. They use the "prohibitive shipping cost" as their ploy to deal some of their goods. I wish I had read the reviews before purchasing this because it appears that there are several others (about 40%) who have problems with them.
Hi,
Thank you for reaching out.
I am sorry that the coat didn't fit. We firmly believe returning an item should be easy. Your request to return was accepted. Unfortunately, we don't have an address in New York. The address you saw on the shipping label is of the USPS depot, with whom we don't cooperate with. All returns have to be made to our supplier who is located in China. Numerous parcels are being returned from the US on a daily basis, it shouldn't cost more than +- $30 through USPS. In addition, sizing problems can be in general avoided, as we indicate each item with the exact measurements on our website Given the relative low value of the coat, my colleague thought it would be appropriate to try to convince you of keeping it with a partial refund. I am sorry that you found his suggestion unfair, while it was well-intentioned.
We have sent you an email (ticket #24624988) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Mi son trovato bene a parte a volte i colori non uguali alle foto e la qualità che si vede in foto che poi dal vivo è meno.
Nel complesso son soddisfatto e metto 4 stelline
I did not get the correct outfits I ordered and the material was cheap! I want a refund! Hopefully they reach out to me soon!
Hi Gee,
Thank you for leaving a comment on our page. I am troubled to read this experience. You are not expected to suffer financial loss for mistakes committed by our services. Based on your case you will be eligible for no less than a full refund!
Please check your mailbox, you will find an email (ticket #24609006) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
These folks refuse returns. They demand that you use their size guides - which led to the wrong items being purchased. Sadly, they are now refusing exchanges!
Hi Brian,
Thank you for leaving a comment on our page.
I am sorry for this disappointing shopping experience. Allow me to mention that there are only a few product categories that are not eligible for being returned. Unfortunately the ordered disguisements fall under the category 'cosplay', which the supplier doesn't accept back neither for refund nor exchange. It's also important to note that all our clothing is sold with their exact measurements --indicated in both inches or centimetre-- on the website. This allows ordering the clothing accurately. If you can prove by photographs that the measurements don't correspond with the size chart, then we will obviously accept the products back and we'll also cover your return expenses.
We have send you an email (ticket #24624940) to further handle this problem.
We are looking forward for your reply,
LightInTheBox Customer Service Team
Am 12.10. Hoffte ich noch dass mich ALLE bestellten Produkte rechtzeitig erreichen da am 17ten 10. In Oberhausen ein Oktoberfest llief
Zwar erhuelt ich mit der ERSTEN Sendung am Mittwoch betreffender Woche schon das DIRBDL
ABER bis HEUTE fehlen due ACCESSOIRES wie z. B. das GRANATHALSBAND und die BLONDE PERÜCKE MIT ZÖPFEN
HEUTE = 1 WOCHE VOR HALLOWEEN ist DAS Paket gekommen mit DESSOUS!
LAUT Bestellverfolgung befindet sich das 3re Paket mit
U. A. der o. G. PERÜCKE sowie
Der SCHWARZEN CHRISTINA RICCI PERÜCKE sowie
2 HALLOWEEN LONGSHIRTS sowie
GRANATHALSKETTE sowie
BLUETOTH - GERÄT
ERST JETZT IM POSTZENTRUM CHINAS
= "ORIGIN" bedeutet URSPRUNGSLAND
ES ist zwar TOLLE QUALITÄT
ABER es nutzt MIR NICHTS
Wenn ich die Ware zu EVENTS bestelle
Und ich OHNE PERÜCKE zum Oktoberfest
Gehen muss
Weil die HERSTELLER für
LIGHT IN THE BOX VIEL ZU LANGE mit
Der PRODUKTION benötigen
Die Bearbeitungszeit von 24 Std bzw
9 - 10 Tagen ist eine GLATTE LÜGE
ICH HOFFE für LUGHT IN THE BOX
Dass PÜNKTLUCH BIS nächste Woche
FREITAG geliefert wird
ANSONSTEN schreibe ich eine GOOGLE REZENSION die sich "gewaschen" hat
Nach Bestellung dauerte der Versand etwas länger als gewohnt - dafür aber super Preis und geringe Versandkosten! Dann erhielt ich die Versandnachricht mit Link für Sendungsverfolgung - hat alles gut funktioniert - auch die Größentabelle passt genau - super zufrieden - empfehlenswert - gerne wieder!
Αρκετά καλό μαγαζί. Τα προϊόντα ήρθαν στην αναμενόμενη ημερομηνία και ήταν συνεχής η ενημέρωση για το που ακριβώς βρίσκονται.
If I could give a negative rating, I would. I purchased a dress (a size larger than I wear) for my wedding which took forever to arrive. When it did arrive, it was too small. I contacted them to return and they told me to "let someone else use it". After fighting with them to return and get my money back (I didn't have time to exchange), I paid to have it sent back. I was told that would be contacted as soon as it was received and to get my money. Of course, I have never heard a thing from them and never got my money. That was in July. I lost $200 on this whole deal. Never ever will I have anything to do with this site. They make it near impossible to contact them to get any answers, as well. Worst experience ever!
Hi Patty,
Thank you for writing a review on our page.
I am sorry for our dress that wasn't suited for your wedding day and overall bad experience. Allow me to point out that most products can be returned for any reason, with the only exception being made-to-order products. In addition, sizing problems can be avoided, as all our clothing is sold with detailed measurements indicated in both inches and centimetre. When reading through your previous ticket, it appears you've returned the package a long while ago. We apologize for having kept you waiting all this time. Usually return parcels will arrive within 10-20 days, so it's definitely alarming that we haven't received the dress back. From the proof of postage you've added, I can see you've meticulously followed the return instructions. In any case please don't worry. The warehouse manager is onto this case and will do what's necessary to get the package back.
The refund will immediately process as per original agreement. I invite you to check your mailbox (ticket #24624914) for further details. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
Wish i could give them no stars. I will never shop here again. Hope this saves some one the hassel i have had to deal with. I ordered two things off this sight. One of the order disappeared from their app. After my money taken from my account. I tried several times to reach out to customer service for help or a refund but i just kept getting the same email. Even tho i sent them the info they kept insisting for, inculding proff the funds where taken from my account when and what emails used. Very disappointed that they are this untrustworthy.
Hello
Thank you for leaving a review for our store. We stand behind our products and customer satisfaction is our number #1 priority. Can you please tell us your order number? This will allow me to find your order. Possibly you've made multiple accounts on our website, you may want to try login under different email addresses, through Facebook or google. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
The blanket is tiny and does not reflect the size that is shown on picture at all! The fabric is thin. Forget it. The print is very accurate.
The fleece hats are so small that they will not give the warmth that comes from a bit of space.
Shipping took very long.
When I wanted to write my feedback on the site with only 2 stars, the page did not take my input. Hahaha
Hi Miri,
Thank you for leaving a comment on our page. I will try my best to help you solve this issue.
When looking on the website, I see the blanket should be 90 cm width and 150 cm long. Can you please verify whether this corresponds with your order? Also forward us photos, so we can see the print isn't clear or accurate. Concerning the hats, are you unsatisfied with the material, or are they simply too small to fit an adult head? Please help us understand so we can help escalate this to the supplier.
In addition, I've found that this order reached you within promised schedule. It took only 2 weeks between the date of dispatch and delivery. Allow me to point out hat you've chosen 1 of our economical shipping methods, which requires between 10-18 business days to arrive at destination. Admittedly these long delivery intervals are not desirable, for this reason we would have recommended one of our better shipping methods for a small fee.
Any reviews submitted on our website need to be approved by our moderator. It could take 1-2 business days before the reviews appear on our website. Perhaps you just wrote it recently?
We have sent you an email (ticket #24605311) to help you resolve this problem. Rest assured we will take full responsibility if any issues can be confirmed.
Awaiting your details,
LightInTheBox Customer Service Team
Il sito ha un vasto assortimento di prodotti, ben descritti e corredati di immagini dalle quali il cliente può avere una più ampia visione dello stesso.
Dopo aver fatto l'ordine, il cliente viene sempre aggiornato sull'avanzamento dello stesso ed eventualmente, per mancanza di reperibilità del prodotto specifico, viene contattato tramite posta elettronica al fine di poter acquistarne uno con caratteristiche simili od eventualmente essere rimborsato.
Ottimo sito.
Muy bonitos, la medida exacta y cómodos, llegaron a tiempo y en buen estado
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adam,
Thank you for leaving a review on our page. I am very sorry that you haven't received your order and would like to check where the package currently is. Can you please tell me the order number, or tracking number of your package? You can also easily contact our customer service from your account.
We are looking forward helping you with this!
LightInTheBox Customer Service Team