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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Obchod uplne bez problémů. Rychle dodani a komunikace.
Las calidades, no se corresponden con las imagenes, se deberia de describir el articulo con mas definicion, porque te llevas muchas sorpresas cuando desembalas el producto, por ejemplo en esta camiseta sintetica, no aparecen los puntos que tiene en la foto y el efecto profundidad del 3D, aqui en la realidad no se aprecia.
Recibi en tiempo y embalaje en perfecto estado.
El problema es que esta funda en todo el borde de ka pantalla el táctil no la reconoce muy bien, este es el problema, no entiendo porqué o no es la funda idónea para este modelo de teléfono.
Buenos dias,
Gracias por comunicarte.
Lamento mucho que haya un problema con la cubierta del teléfono móvil y haré todo lo posible para ayudarlo a resolverlo. ¿Puede hacernos saber el modelo exacto de teléfono para el que fue diseñado?
Le enviamos un correo electrónico (ticket # 24676526) para ayudarlo a resolver este problema. Tenga la seguridad de que asumiremos toda la responsabilidad si ha pedido el tamaño correcto, pero la funda no se ajusta correctamente.
A la espera de sus datos,
Equipo de servicio al cliente de LightInTheBox
Rendkívül gazdag választék. Nagyon divatos és sokszínű ruhák közül lehet választani. Naponta nézegetem. Csak kevés pénzem van, így a leértékelésket szívesen használom. A rendelés és szállítás közötti idő nekem megfelelő. Kedvenc webhelyem!
Goedkoop maar zeer goed. Een fietsjas en broek gekocht, keurig ontvangen.
Items arrived quickly. I am very satisfied, thank you
I ordered these garden lights with some foilage on them, they are 5 meters in length and solar powered. They look amazing and last through most of the night.
I am really happy with my order.
Fff mulțumit de experiența avută cu Lightinthebox. Am să revin să cumpăr
Order took longer than promised as it was not instock and I paid for a faster delivery. Speedy communication when I emailed and great quality product.
Good morning
I sincerely thank you very much for your good treatment and the ease of purchasing from your site with great prices and the speed of sending orders and with the same request and sample. I wish you to reach the highest ranks.
Best regard
Saud alhajri
Made a huge order of lots of stuff - some for presents, some for self. For kids and for adults - great shop! Has good for every demand! Paid by card, accepted quickly,
But then for about 10 days it was not sent :( Nor did i get explaining letters or anything. Then i wrote to service and it turned out some goods were not available :( It's ok it happens, sometimes refund is ok, sometimes customer can change size or color or whatever. I was not given such an opportunity :( Only when i wrote a letter the issue was on and i was refunded for whatever was missing and only then the order was sent. I could have changed color on leggins i ordered but nobody asked.
Right now i didn't get it yet, delivery service tells i'll get it in 4 working days - really looking forward! Cz i already missed dates for presents. But really hope everything fits and it right size and color. I think i will add to this review whenever get my order
Thanks a lot for this shop! Lots of interesting goods, kids love colors and modern designs.
Item good quality and arrived fast and in time. Wig: size smallish so better for small-medium head, mine is big for everything. But was easy to use with hairpins anyway.
This place is an absolute joke. Its been almost a week now and my order still hasn't shipped. I emailed them to cancel my order and they said they could do 30% store credit or 20% in a refund. Wtf i wont all of my money back that i wasted on you. Save yourself some money and dont shop here!
Hi Colten,
Thank you for reaching out.
I saw that you've contacted us last Sunday and requested to cancel the order. My colleague explained it wouldn't be shipped before the 3rd of November, and offered you a 30% partial refund as a way to convince you of keeping it. As you accepted this we've sent your order this morning according to schedule. You can track the parcel on the link below:
https://t.17track.net/en#nums=9200190281670519343022&fc=21051
I am sorry, apparently there was a misunderstanding concerning the total delivery time. The reason we can't immediately despatch your order, is because you've chosen a product from an external supplier. Hence, you will find we indicated the processing time of 2-5 business days directly under the 'add in cart' button. In case you would prefer a refund, then you may refuse the parcel upon delivery. We will process your refund once you were able to do this. However, if you can accept the order, then we can offer you a 20% partial refund as a commercial gesture
We have sent you an email (ticket #24676514) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Do NOT buy from this company! The sizing is not accurate. (Way too small) The fabric is low quality. The return process is horrible! I had to manually enter a return for each item in the computer and wait for LITB to email me back. I had a choice to return the items to China on my dime, receive a partial credit to use on the site, or get a 20% refund. I chose the refund and said I would never do business with them again. Then they offered me a 30% refund, which I had to manually activate back to my credit card. The clothes look cute, but the business practices are awful. I am out $200 and have six dresses I can't wear.
Hi Julie H,
Thank you for reaching out to us
We firmly believe returning an item should be easy. I've checked through previous correspondence and am afraid there could have been a misunderstanding. It seems you've requested a return based on the items not fitting, consequently the offered 30% was based exclusively on this problem, and could be inappropriate. This is also the reason we wouldn't be able to cover your return postage, as a problem related to size will usually not be considered as a quality issue.
Can you please let me know for which of the products the fabric quality wasn't sufficient? Should you have regretted the partial refund option, then we can still accept a return for a full refund. Also be aware that your parcel will be subjected to our warehouse their quality checks. If they can find any issues with the products, then we'll be able to cover your return expenses. However, I will emphasize a second time that a problem related to size cannot be regarded as a quality issue, cause each of our clothing is e sold on our website with a detailed measurement chart.
We have sent you an email (ticket #24676506) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
We ordered some hoodies weeks before needed for Halloween. Nov 1,2 of 3 items showed up and quality was not great.
Hello David,
Thank you for leaving a comment on our page.
I saw that you've ordered 3 hoodies, made through 2 separate orders. A First package was delivered on the 1st of November, the second parcel shouldn't take much longer to arrive. I do regret both orders couldn't reach you in time for Halloween. It seems none of the chosen hoodies were in stock, these needed to be purchased from an external supplier. You will find we advertised the processing time of 2-5 business days immediately below the 'add to cart' button.
Would you please describe which aspects of the quality that weren't satisfactory? It could help me make a claim against the supplier and seek full reimbursement. However, if you simply dislike the hoodies, then we can immediately help you to return these. For the second parcel, if you prefer a refund then you may try to refuse it at the moment of delivery. This package can tracked from the ling below:
https://t.17track.net/en#nums=9200190281670518571914&fc=21051
We have sent you an email (ticket #24676465) to further help your resolve this.
Thank you for your cooperation in advance.
LightInTheBox Customer Service Team
Bought some boots, they're nice and arrived fast. Ordering was hassle-free. Will use again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Buenos dias Carlos
Gracias por haber enviado las fotos. Lamento que la calidad de la camiseta no sea suficiente y veo que no tiene el mismo efecto que se muestra en el sitio web. Presentamos nuestras más sinceras disculpas por este problema y el gerente de abastecimiento deberá tomar las medidas adecuadas contra el proveedor. Se procesará un reembolso completo de inmediato, no es necesario que devuelva esta camisa.
Lo invitamos a revisar su buzón de correo (boleto # 24676534) para obtener más detalles sobre su reembolso. No dude en responder si tiene alguna pregunta o duda.
¡Será un placer ayudarte!
Equipo de servicio al cliente de LightInTheBox