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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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C'est la 3 eme fois que je commande sur ce site robes et chaussure je recommande vivement les articles sont de très bonne qualité cela dit il faut faire attention aux mensurations j'ai du prendre la taille au dessus de la mienne à part ca rien à dire
Ho acquistato un paio di cuffie lenovo lp5, ottimo prodotto e ottima di qualità costruttiva e ottimo confort. Si sentono ben marcati i bassi, le frequenze alte si sentono un pò tagliate. Comunque soddisfatto nel complesso.
Rien à redire sur les articles qui sont arrivés dans les temps.
Llego en el tiempo perfecto y tal como se veia en la foto
Ho acquistato l'oggetto per curiosità, volevo verificare se il prezzo poteva garantire la presenza di tutti i requisiti pubblicizzati. Ne valeva la pena e sono molto contenta dell'acquisto.
Merci pour vos services dans les meilleurs délais, si j'ai besoin je penserai à vous
Simplest shopping experience, good prices and products
This cycling cap is very comfortable to wear under the helmet. Keeps head and ears warm. It was a good buy.
The item is exactly as described and exactly like on the picture. Good service. Very fast shipping and delivery.
Fashion need, sports need, accessories, everything that comes to my mind is available. And high quality too.
Optisch sehr gelungen und es passt auch sehr gut. Werde mir noch weitere bestellen.
Tutu de danseuse magnifique les chaussons de dance un peu dessus les élastiques sont pas top. Pour le moment je suis contente. Le seule point noir c'est les frais de port qui son très cher
Es una empresa muy seria, entregan los pedidos a tiempo, tienen buena calidad en sus productos y unos precios excelentes, muy económico, compraría nuevamente sin dudar.
Easy to order from a good web page, all arrived in good time, no problems at all.
MAKE SURE FOR RETUNED ITEM MAKE IT AT SOON YOU GET THEM DELIVERED, OR CHECK OTHER WEBSITE WITH BETTER RETURN POLICY, THIS PEOPLE SUCK!
I qualified for a refund of their terrible quality shoes. They said OK, just send it back to our offices in Mainland China! Sooooo pissed that I disputed my cc charge. You have been warned! I am posting the bad news everywhere. Americans beware!
Dear Etan,
Thank you for your message. I am sorry for all inconveniences caused.
I am afraid there could have been a misunderstanding. It appears when you've contacted us you only complained about the shoes being too small, without mentioning that the quality was so bad. Allow me to mention, for ordering shoes online, you ought to measure your feet length first. This will help determine the corresponding size. Based on this you would have to be responsible for the return postage fees. I do regret this misunderstanding occurred. Is it possible to tell us what aspect of the quality were terrible?
We have sent you an email (ticket #24686264) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team
Be careful anyone who is interested in ordering a dress from this company. When you choose your color and size, it automatically counts as a special order (even though this is what you do with any clothing order, right?) and thus it is unreturnable. The dress I ordered was not at all close to the size it would have been anywhere else, and the color was much brighter than the small circle that you choose from indicates. The dress took several weeks to ship from when I ordered it. The material feels cheap and is stiff and scratchy. No help from the company regarding returning or from VISA as their return info is posted somewhere on the site, but no where easily seen. It's my fault, for not reading the fine print, but I order many clothes on line and have NEVER had a problem returning before. The company is located in China (something I did not know up front) and while that is not a problem in and of itself, it makes communication difficult and the language of the people writing back is difficult to follow. I'm out about $180 and not happy about it. I seldom write reviews, but would have liked to have had someone tell me this before I jumped in to try this company out. Hope I help someone out there.
Hi Janet,
Thank you for leaving a comment.
I am sorry to read that the dress wasn't satisfactory. These products are handmade and need to pass rigorous quality checks, the problem shouldn't be allowed to happen. Can you please send me photos showing the color of your dress? If we can confirm it doesn't match with our color chart, then we will help you obtain a full refund. For your reference, I've also added the colour chart on the link below:
https://www.lightinthebox.com/html/Color-and-Size-Guide.html
The sizing of our clothing might run small when compared to your habitual North American size. To avoid sizing problems, all the products are indicated on the website with their exact measurements in both inches and centimetres. To elaborate why the return wasn't accepted, made-to-order products belong to a special category. Even the dresses in the standard sizes need to be made from scratch, which also explains the large gap between the date of payment and the date your parcel left the warehouse. It took a tailor exactly 13 days to have your dress finished. The parcel took another 9 days to be delivered, which falls within promised schedule.
In addition, our company sells high-quality Chinese goods, and specializes in handmade dresses. More information can be found on our 'about us' page. For you reference I will copy the link below:
https://www.lightinthebox.com/nh/About-Us.html?prm=1.1.84.0
We have sent you an email (ticket #24688528) to help you resolve this problem.
Awaiting your details,
LightInTheBox Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judy,
Thank you for leaving a comment on our page. I will try my best to help you solve this issue.
I am sorry for this disappointing experience with our store. Allow me to mention that there are only a few product categories that are not eligible for being returned. Unfortunately the dress you've ordered was a made-to-order product, the supplier will not accept this product to be returned.
We have sent you an email (ticket #24688568) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team