On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
DO NOT ORDER FROM THIS COMPANY. I purchased this product and never received it. They are blaming the local post office but refuse to contact them, send a new item, or issue a refund. This company will take your money and ship you nothing. Use a different company!
This was the actual response I received from their Customer Service Dept. What a joke!
We are sorry that the pants is missing.
Could you kindly search around for your pants?
A) Your family members or neighbours might have taken it from you
B) Your pants might be around your house
C) Contact your local post office about the parcel
If you still couldn't find the pants, please kindly let us know in the next message so that we can arrange a suitable solution for you.
Sincerely,
Wei Lun
Customer Service
Hi Robert,
Thank you for leaving a comment.
We present our sincere apologies for having sent you an incomplete order. From reading the ticket, I learn that the pants weren't included with the jacket. One of our most recent customer service agents was trying to help. Honestly we are a bit speechless to find such a reply. The manager will evaluate if this agent is suitable for this type of work. No worries, we will send a new pair of pants in a second parcel. Once we reship your package we will send you a confirmation email.
We have sent you an email (ticket #24712598) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Je demande à ce que vous m ecriviez en français et non en anglais j ai commandé un pull chez vous il ne me correspond pas je veux vous le renvoyer pas moyen c est mon droit de vous réclamer la Somme de 31e prix de l article car je ne le mettrai pas merci par avance
Bonjour,
Merci d'avoir laissé un commentaire. Nous nous excusons pour ce qui s'est passé et tous les inconvénients causés.
Prière de retrouver notre email (ticket #24712585) avec les détails concernant votre remboursement. Nous sommes a votre disposition au cas où vous auriez besoin de quoi que ce soit!
Nous serions ravi de vous aider!
Équipe du service client LightInTheBox
It's been 3 weeks still waiting on my merchandise haven't received and you text them and you don't hear back from them very bad for business will never do business with this company again still have no received my product or my refund
Dear Jack,
Thank you for leaving a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. I saw that you requested to cancel the order 9 days ago, on the 31st of October. As requested this order was cancelled, and a refund made to your bank account.
We invite you to check your mailbox (ticket #24712577) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
Las pelucas que pedí, algunas llegaron equivocadas y otras fueron mucho mejor, no tengo mucha experiencia en usar pelucas así que aprenderé sobre la marcha.
Had het nodig voor ledverlichting werd zeer snel geleverd binnen 15dagen
Ich bin aus Österreich und mit dem Versand und der Ware extrem zufrieden. Von mir gibt's auf jeden Fall eine KAUFEMPFEHLUNG! GLG
Wir sind sher zu frieden und können uns nicht beschweren sher schöner laden
Conforme à nos attentes et livraison assez rapide. Merci et bonne expérience
The product was exactly as photo, fast delivery on time. Very organized site.
Litt sen leveranse. Men har forståelse for forsendelsesproblrmer
Az egyikruha/ arcpir rózsaszin lenge anyagában is jó, de a másik a fehér, az teljesen más anyagból van, teljesen rátapad a testre, tehát nem azt az érzést nyújtja, mint a másik ez egy szteccs anyag, és a képen bőnek, lezsernek látdzott. Sajnos, ez nem így van.
Articles de qualité correcte, comme sur les photos, et la taille correspond à la grille.
Par contre le délai est beaucoup plus long, plus de 15j au lieu de 5 à 7 jours annnoncés
Schönes Motiv mit Meer und Strand... sehr gut verarbeitet... Material duftet neutral... bin sehr zufrieden. Meine Empfehlung für LightIntheBox
אני מרוצה כל מה שאני קונה משם אני מרוצה אני אוהבת את האתר הזה השירות מהיר המחירים מדהימים ואני ממליצה בחום לכולם
Nagy a választék. A termék olyan volt, mint a képen. Gyors szállítás.
J'ai été informé immédiatement que le produit commandé était indisponible et j'ai été remboursé 3 jours plus tard.
The navigation on the website was seamless and the products I bought were delivered before the announced date. Thank you so much!
Good quality, fast shipment with tracking, highly recommended.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew W,
Thank you for leaving a comment on our site.
I am very sorry that you haven't received this order. Your concerns are totally understandable, since USPS allegedly delivered the package on the 2nd of November to your mailbox. The logistic department has begun conducting an investigation with the courier, and will try to claim back the amount. Be aware that we very pity that this situation can happen and want you to know we won't let you in the cold. In case you've should have missed our response from Sunday, a full refund was already processed.
We invite you to check your mailbox (ticket #24712601) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team