On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not only do the costumes not fit as advertised, but even you were to buy a product and leave it untampered you still can't return it because of the "customer's reason" which is left ambiguous to their advantage to refuse arguably any return for any reason. Stay 100,000 miles away from this company and then some. Save your money, use it elsewhere. You honestly might be better off burning your money for keep the bonfire going then using it on one of their products. Hope this review helps.
I ordered a dress with a jacket for my son's wedding and followed their size chart. Dress came, not as expected, especially for $200. My options were return to China at my cost- only if return acceptable to them, keep it for a 20% credit or keep it for a10% refund. None of these options are reasonable. I wish I had never seen their ad!
Hi Michelle,
Thank you for leaving a comment on our page.
I am sorry for all inconveniences caused. I've noticed that you've requested to return the dress based on a size issue. I am genuinely sorry the dress didn't work for the wedding. Keep in mind our sizing might run small when compared to your habitual North American size. For this reason, we indicate all our products with their exact measurements --in both inches and centimetres-- on our website. My colleague must have thought it would be appropriate to try to convince you of keeping it with a 10% partial refund or 20% credit, I regret if you found these option unreasonable.
Please don't worry I took note that you wish to proceed with a return and will be happy to guide you with this. Please check your mailbox, you will find an email (ticket #24731207) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
Look, its simple, you will pay less but you have a 50/50 chance of ever getting your product. In my experience, it has been over a month and nothing. Their customer service team stopped communicating with me 15 days ago. They buy a lot of 5 star rating, so good luck.
Hello Anthony,
Thank you for leaving a comment on our page.
We are really sorry that you haven't received the package yet. We sincerely apologize for the inconvenience caused. Your package is bound to arrive in Canada any moment, you can track it in the following link:
https://www.track718.com/zh-CN/detail?nums=1023038792634941&cb=669
According to our logistic department, your package will take another 1-2 weeks to arrive, due to busy schedule of the shipping company. Furthermore we have a 99% delivery rate for parcels sent to Canada, there shouldn't be concerns. In the worst case, should the parcel get lost in transit, then you will be offered either a full refund or reshipment through expedited shipping.
We have sent you an email (ticket #24731202) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I purchased a pair of boots from them. The boots pictured were a designer boot which I thought was on clearance due to the low price. When the boots arrived, they were clearly knock-offs, and not even good ones. When I went back to my order, I saw that the photos in the item description had been altered - photoshopped right on to the originals - to make it look like the error was mine. But you can see in the thumbnail for the item, the ORIGINAL PHOTO OF THE DESIGNER BOOTS was overlooked and is still there. I messaged them repeatedly, explaining my ample evidence of their bait-and-switch, and insisting on a full refund. Apart from the automated, pre-worded responses which do not address my situation at all, THEY HAVE NOT RESPONDED. And since they are in China, I have no legal recourse. THINK TWICE before purchasing from this company!
The dress I ordered looks nothing like the one on the website. It's cheap and poorly made and the colors don't match. Don't order from here... look at the picture of what I got versus what I ordered! It's really no STARS.
Hi Karen S,
Thank you for reaching out to us.
I've looked at your photos, and we are without words. Without a doubt the dress you've received is far less beautiful compared to the one shown on the website. I am very sorry for the likely disappointment faced with this order. Your photos will be helpful while the sourcing manager confronts the supplier. Don't worry, we will help you return the dress for a full refund.
Please check your mailbox, you will find an email (ticket #24725619) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
I have been so happy both for the service and the delivery
Ordered a pair if dance shoes on clearance. They are the wrong color. They are marked a size 10 but are actually an 11. If I send them back, will have to pay shipping. With the original shipping price that will be more than I paid for the shoes. Think it is wrong to pay for their mistake, and would never reccomend them.the shoes are supposed to be black/ gold.
Dear Joann,
Thank you for leaving a comment on our page.
I am very sorry that the shoes weren't satisfactory and will try my absolute best helping you solve this.
The problems you've raised will be considered as very grave. Would you please provide us with photos showing the wrong color? All shoes are listed with a measurement chart to guide our customers in ordering their corresponding size. Can you please tell us your measurement of your feet length?
We have sent you an email (ticket #24725603) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team
On the whole it was a good service, the translation was close enough to make me miss the fact that the product will be sent from China and therefore a prolonged delivery. You should either change the time frames for delivery, or just mention that you have no control over it. Should I wanted to buy a gift for someone else, the difference in delivery times might have caused unpleasantness..
Im very satisfied with the service and the update of my ordered parcel. Will soon order other things also.
Correct service. Good shipping communication. For example, they are interested in via email, your package has arrived or not. I'm satisfied with my all purchases. Everything I order arrives on time and good quality.
Cercavo dei ganci per le bici e ho trovati qui quello che mi serviva ad un giusto prezzo
Hamarabb jött mint ajánlották, az jött amit kértem - amit a képen láttam és ígértek! Magnific!
It was exactly as I saw it on the photo. It took longer than expected but I didn' t mind. I will most probably buy again.
I would not recommend ordering from this site. They seem to offer a wide variety of products, but their descriptions and sizing charts are all off. When I reached out to customer service about the sizing chart, the admitted that they use a universal sizing chart and not all sizes will be accurate in every country. However when I attempted to return the items for incorrect sizing, I was told the items only qualified for a refund amount that was a fraction of what I originally paid. I would not recommend this site unless you want poorly made apparel that doesn't fit and is not ever eligible for return.
Hi Brittany,
Thank you for having reviewed our website. We regret to read about your experience. The sizing might run small when compared to your habitual North American size. For this reason we indicate all our products with their exact measurements --in both inches and centimetres-- on our website. This ensures the clothing can be ordered accurately and sold to different countries worldwide. In addition we firmly believe returning an item should be easy. Items can be returned for a full refund of the product price. If your order included poorly made items, then we can also cover your postage fees! Can you please share your order number so we can have a look into this? You can easily submit a return request after being logged in to your account.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Purchased on 10-4 costumes for Halloween and paid for expedited shipping. Counted 14 business days for processing and 3-5 business days for shipping. Arrived AFTER 10/31. I never even opened the package since there was no point. I requested a refund but they keep giving me the run swings saying their warehouse is in China and the cost to ship it back will be half or more than half of the product. Their offer is 10% refund to keep product or 20% reward for their site?! Heck no! Going to dispute with PayPal since they stopped responding and it's been pushed past their 7 days upon receiving which is a tactic they use to avoid refunding.
Good morning,
Thank you for leaving a comment on our page.
I am sorry we couldn't deliver this order in time for Halloween and the inconvenience it may have caused. We've received your return request earlier, and one of my colleagues accepted it. Before proceeding with a return, he suggested keeping the order with a refund of the shipping fees. Understandably you are not eager to accept this, since Halloween is over. Please don't worry, we fully recognize this as our mistake, you aren't to be expected to suffer financial loss!
Please check your mailbox, you will find an email (ticket #24712634) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
Apesar de demorar quase 3 meses, devido a atual situação do planeta (COVD19) produtos de boa qualidade recomendo, tirando um produto que adquiri que o material não era o mesmo descrito, modo geral estou satisfeita mas podiam era baixar mais os preços e enquanto ao envio rápido devia ser rápido obrigada
A Chinese company that can't be trusted. No customer service. No refunds… surprising with how they can still be in business but morality isn't important to a Chinese company when Americans customers are involved. Wish I had researched ownership before ordering.
Hello Allan,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Unfortunately the order number you've indicated (: As356190) isn't valid. Can you please check again? We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I ordered what was described as a sweatshirt. It was actually a very thin long sleeved tshirt. Was DEFINITELY NOT a sweatshirt. And funny, but no paperwork in the envelope it came in. No return options. I will keep because I have to, but will definitely never order from them again.
Hello,
Thank you for reaching out to us.
We are committed to offer good value and present our sincere apology for this problem. The sourcing manager was urged to take appropriate measures against the supplier. A full refund will be processed immediately, you don't have to return the shirt back.
In addition, we encourage all customers to contact our aftersales customer service through the website. You wouldn't have found that any difficulties in obtaining a refund. Substantial evidence will allow this without even the need of returning the product back! It will also help us by taking measures against certain suppliers.
We invite you to check your mailbox (ticket #24712617) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We firmly believe returning an item should be easy. Have you already submitted a return request through the website? In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team