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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Bought a mens 2 xl t shirt. It looks nothing like picture. Very dissatisfied. Image is very blurry.
I bought a jeans dress hoping it would be a real denim.It's not even close.It looks like a cheap blue curtains fabric.My grandma can make denim dress better. A complete throw away of my hard earned money.No quality, no style just cheap cheap cheap. There is even no label or tag.Don't buy anything from this fraudulent website
Hello Agnes,
Thank you for leaving a comment on our page.
I am very sorry that the denim dress was a complete disappointment. Would you please send us a few pictures, so we can see the fabric isn't denim? This as evidence will help us obtain full reimbursement from the supplier. In addition, we encourage all customers to contact our aftersales customer service through the website. You won't find any difficulties in obtaining a refund. It will also help us by taking measures against certain suppliers.
We have sent you an email (ticket #24817324) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team
I ordered several items in late December, 2020. My credit card was charged $90.51, but the package never arrived. I contacted Customer Service and was repeatedly asked to continue to be patient. In April 2021 I was asked if I wanted to re-order the items. I replied no, and requested a refund. On April 23 Customer Service promised me the refund, but it was never received! One week later, they closed my account and I have no way to contact the company. My bank investigated, but Light in the Box has a 60 day time limit for refunds. Even though they had already promised me the refund! DO NOT deal with this company! I have had nothing but headaches and I am out $90.51!
Hello Velta Z,
Thank you for leaving a comment on our page.
Firstly we like to apologize for the unreceived order, and that you have been waiting all this time for the promised refund. It's definitely not a usual situation, since this transaction was made back in April. After having consulted the financial department, I was told there has been an issue, in fact the refund wasn't processed. Don't worry, we will process the refund again. We will update you shortly after the weekend, once it would be processed. I like to add that we have a dedicated customer service, that is 24/7 available from the website. It would have allowed us to check the status of your refund, and fix the problem accordingly.
We invite you to check your mailbox (ticket #24817266) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
Company took 2 months to send me the wrong product, and when I asked for a refund they said they will only issue a refund if I ship it back to China and cover return shipping costs. I'd gladly ship it back if they prepaid the shipping, but I'm not going to pay shipping for their mistake. I've looked into the company now and see this is a pattern for them. Terrible customer service. They clearly don't care about retaining customers at all.
Hi Madeline,
Thanks for writing a comment on our page.
I am sorry for all inconveniences caused and will try my best to help you with this.
Please be aware we sell the covers for different models and customers are expected to carefully choose the corresponding model. It appears that you've selected the wrong model. Your phone is the Galaxy Note 10, while the product was chosen for the Galaxy Note 9. You will be able to make the same conclusion after checking the order details. You may also check on the following link that shows both devices are very different:
https://www.gsmarena.com/compare.php3?&idPhone1=9788&idPhone2=9163
-Samsung Galaxy Note10
Dimensions 151 x 71.8 x 7.9 mm (5.94 x 2.83 x 0.31 in)
-Samsung Galaxy Note9
161.9 x 76.4 x 8.8 mm (6.37 x 3.01 x 0.35 in)
Don't worry, this being your first order, we perfectly understand such mistakes are easily made. As a gesture we've already made a refund on your paypal account. Even though the supplier may not agree with this decision, we believe customer satisfaction to be more important.
We have sent you an email (ticket #24817237) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I ordered two items. I only received one. I reported it and they told me to fill out a a return form. How can I return or exchange an item that I did not receive? They closed my ticket without solving the problem.
Dear Deborah,
Thank you for leaving a comment on our page.
We present our sincere apologies for having sent you an incomplete order. This type of situation isn't that common, and should be reported to our aftersales customer service by submitting a return or exchange ticket. I've urged the warehouse manager to start an investigation, to help us find where the hat got missing. Don't worry, we have begun to process the refund.
We invite you to check your mailbox (ticket #24817181) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I know they have a pretty high rating but I hope your read this before you purchase. NOTE: This is not AMAZON! You will not have positive experience should you need to return something. In fact that they will advise you not to do it. You will have to send it directly to BACK TO CHINA and the cost will more than likely be prohibitive. NOT MY WORDS, THEIRS! However they will give you a voucher of 20 percent of the original purchase price so you can buy more product from them that you can not return. OR they will give you 10% of the original purchase price and you keep what ever worthless item you have from them. GOOD LUCK. Personally I will never purchase anything else from them! BUYER BEWARE!
Good morning,
Thanks for reaching out to us.
I am sorry that you've faced a bad experience with our store. We firmly believe returning an item should be straightforward. I saw that the return instructions were provided 3 days ago. Have you already found the time to return the jackets back? It was agreed that we would cover your return postage in full. Unfortunately we don't have return stickers or other prepaid solutions. The package could be returned through the USPS service, and postage shouldn't exceed $30. The list with the tariffs can be found on the link below:
https://www.usps.com/business/prices.htm
We have sent you an email (ticket #24817117) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Artigo igual á imagem, o que é ótimo,( já tive péssimas experiências noutra app), entrega rápida.
I have been looking for mother of the bride dresses and potentially other dresses for the wedding party. Using the standard sizes, I ordered three different style dresses in different colors as website was not very good on presenting the colors. While
I was very pleased with one, the other two were not as represented and had very bulky embroidery on bodice. I notified the Company within the 7days advertised for return and was notified absolutely NO RETURNS on dresses. STAY AWAY from this site and Lan Ting unless you have tried the dress somewhere else and know exactly what you need.
Hi Troy,
Thank you for writing a review on our page. I am sorry you've faced troubles while requesting to return the dresses back. The majority of our products can be returned for any reason within 7 days. The only exception to this are made-to-order products. Even the dresses made in standard size need to be made from scratch, since the supplier doesn't keep an inventory for this type of product. In addition, all fabric shades and colors are displayed on the color chart. Should the shade not match for 1 of the dresses, then we will help you return it for a full refund, including the return expenses! For your reference, you'll find the color chart on the link below:
https://www.lightinthebox.com/html/Color-and-Size-Guide.html
We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I have made 3 orders
Money was taken from my account.
And the orders were canceled without notifying me!
They have no email or number to contact and i cannot get a refund through the website.
Never again!
Hi Faisal,
Thank you for leaving a comment on our page.
We apologize for the fact that the banking payment system does not let your card complete the payment and place the orders. Please refer to the several emails we've sent, both ticket 24680980 and 24658382. According to our logs the emails were read, but we didn't receive a response. Eventually you can also log in to your account, and find all the correspondence there. There could be a problem with your credit card, we can't accept your payments due to security concerns. This procedure is for your own interest, to protect your bank account from fraudulent transactions. The received amounts have already been returned to your account. If you still need to order, then we suggest you use PayPal as a payment method, or ask a friend or a relative to place an order for you.
We have sent you an email (ticket #24817032) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
The 2XL men's leather jacket and cloth hooded jacket fit like a size Small. I normally wear size XL. To return items I was told I must pay shipping cost to China, however items were sent from Springfield Gardens, NY. Other options not appealing. The items I bought don't come in larger sizes.
Hi Marcus,
Thank you for leaving a comment on our page.
I will try my best to help to resolve this issue. Allow me to point out that the sizing of our clothing might run small when compared to your habitual North American size. We can help you return the jackets, but the return shipping fees will be your responsibility. Only items with quality issues can be returned for a full refund. Aproblem related to size cannot be considered as a quality issue, cause each of our clothing is e sold on our website with a detailed measurement chart (under the photos). Unfortunately, we don't have a return address in NewYork. The address you saw on the shipping label is of the USPS depot, with whom we don't cooperate. You should be able to send a parcel back for around 30$. The list with USPS tariffs can be found on the link below:
https://www.usps.com/business/prices.htm
Please check your mailbox, you will find an email (ticket #24739344) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
Attractif par les produits proposés et les prix. Expérience concluante
I haven't order from light in the Box since 2012, it is now 2021 they did not ask for my address... They just used the old one... Tried to contact to correct the address... PLEASE THEY HAVE MY MONEY THAT'S ALL THEY CARE ABOUT. I told them that their robot responses are wrong and cannot help me...
Hi C.,
Thank you for leaving a comment on our page.
I regret that this problem happened and will try my best to help you quickly resolve this.
Unfortunately you've contacted us a few hours after the package was despatched, it wasn't possible to modify the address any more. The supervisor also replied to your ticket in the meantime. Can you tell us if there is someone currently living at your old address? Could this person receive the package on your behalf? If the package can't be delivered, then it will be returned by USPS, and we will be able to arrange a refund or reshipment once it's on its way back to China.
Tracking Information:
https://t.17track.net/en#nums=9405528206334049601405&fc=21051
We have sent you an email (ticket #24739326) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
All is OK. Quick and exactly like ordered. Nice price!
Ottimo materiale. Eccellente supporto del servizio assistenza. Ampia scelta di prodotti.
Very good item, works perfectly! My child love it, protects from falls and fit perfectly in ipad mini 4.
J'ai commandé plusieurs articles, j'en suis très satisfaite. 3 vêtements blancs étaient un peu transparents, mais avec un débardeur en dessous ça passe. La réception est un peu longue, compter 1 mois, mais ça vient de Chine et ce n'est pas cher donc il faut jouer le jeu!
It is a great experience to have discovered LightInTheBox. This large international market where one can indifferently find clothes, cutting-edge electronics, kitchen accessories or others for our bicycles, everything is available there, of quality and at competitive prices.
As soon as the items are ordered, they are perfectly packaged, and in a few days after a journey of several thousand kilometers, they arrive directly at home ready for use.
It evokes in our interior the long caravans and the exchanges that Marco Polo told us in his Book of Wonders and the splendor of the Markets and Techniques that he had found there.
It is wonderful to discover one morning in our mailbox objects that have left Shenzhen or another metropolis so far away that we dream of visiting.
Everything from order to delivery is particularly well studied, follow-up is constant and costs perfectly controlled. This comforts. Our desire to come one day to visit this wonderful universe, of exchanges and development of relationships.
Très belle robe, bonne qualité pour le prix
Délais respectés
They say these dresses are made to order but they're not. It's just the way that they get you so that you can't return them. You can purchase these dresses at anywhere already made. This company is hooked up with China so you know we're getting ripped off!
Hi Maryanne B,
Thank you for reaching out to us.
I am sorry for all inconveniences caused and will try my best to help you with this. It appears my colleague provided you the return instructions yesterday. You are allowed to return the dresses for a full refund, excluding the return postage.
Please check your mailbox, you will find an email (ticket #24731238) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
This is such a disappointing purchase. After paying to get the items expedited and then trying them on and not fitting. We tried to return the items in less than 5 days from receiving but were denied. The companies complete stock are considered made to order. So, if you tried to return they will shove the return policy under made to order and refuse the return. This also included a black dress that was ordered. Added the pictures as proof that the dresses were never worn and tags are on. I am WARNING ALL not to purchase from this online company. They care more about ensuring they don't lose money than gaining faithful customers. Will Never Purchase From This Company Again! Buyers Be Warned!
Good morning Mailyn G.,
Thank you for writing a review on our page.
I am sorry you've faced this much trouble while trying to return the dresses back. Kindly note, the majority of products can be returned, with the exception being made-to-measure products such as the dresses. We don't keep this type of product in stock, all need to be made from scratch, which explains the time-gap of 11 days, between date of payment and day this was sent. In addition, sizing problems are avoidable, since all our clothing is sold with their detailed measurements indicated in both inches and centimeter.
We have sent you an email (ticket #24731227) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michelle,
Thank you for leaving a comment.
I regret you have received a shirt that doesn't meet the quality standards. We are committed to offer good value to our customers, I can understand you being very dissatisfied and disappointed with this purchase. The sourcing manager will deal with the supplier and take measures against them. Don't worry, we begun processing a full refund. The shirt doesn't need to be sent back.
We invite you to check your mailbox (ticket #24817346) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team