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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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The price are really good products are good but sometimes late at the shipping
Simple to order and fast delivery. Manu options to chose about paying.
Over all very satiesfied and will order again next time I might found something exciting om your website.
Professionnel, envoi en sac plastic bien sous tout rapport, précision dans l'adresse et l'envoi.
Réception facile et prix très intéressant.
Je recommanderai, en fonction de mes besoins.
Beautiful dresses. I look forward to see My little prinsess in it when she gets Them for Christmas and her birthday
I found the products I was looking for and the waiting time was perfect. The products are very good quality I am satisfied.
Hello,
I had the pleasure of having a collaboration with your company and I was very satisfied with the products received. When I need something else, I will not hesitate to order from you. Thank you. Niculina
Gute Übersicht, schöne Mode, große Auswahl. Ich habe immer viel Freude, bei euch reinzuschauen, schöne Ideen und nette Hilfe begleiten einen beim Stöbern.
Ordered my mercendize, was shipped same day and got my parcel 8 days later with no xtra cost amazing servive and good products
Not a good company. Don't trust. Them. I wish I saw this before. Ordering an awful. Outfil with them
Hello Crystie,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. We have sent you an email (ticket #24859233) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I tried to cancel my order less than an hour after I placed it. Not allowed and lightinthe box shipped it anyway. It was a rip off. Now I have a part I cannot use
Hi Ritchie,
Thank you for reaching out. I am sorry for the inconveniences caused.
I've looked into this, it was very unfortunate that we accidentally shipped your order. The problem was the item was readily available in stock, and the warehouse was preparing your package for shipping when you've made a cancellation request. We from the customer service were to late to stop the order from leaving the warehouse. Don't worry, we will take full ownership for this mistake, and proceed with a refund. In return we ask you to try to refuse the package once USPS tries to deliver it. You can follow it on the tracking link below:
https://t.17track.net/en#nums=9200190281670520810414&fc=21051
We invite you to check your mailbox (ticket #24859215) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
The website advertises Mens rings as 925 Sterling silver. I had 5 of them checked by a jeweler and they are BRASS with Nickel Plating! Asked for a FULL refund but now they want ME to spend MY time and money to send them back to China! If this is how they do business, I would advise staying away from them!
Mens rings with black onyx stone in 925 sterling silver with vintage eastern motifs men's jewelry (6.5) #*******
Hello Barry,
Thanks for having written a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. I saw that my colleague was assisting you with this issue earlier. The sourcing manager confronted the supplier, and was able to obtain a refund. Rest assured that we take this type of issue very seriously. Appropriate measures will be taken, so this problem doesn't reproduce again. A full refund was already processed, don't worry the rings don't need to be returned.
We invite you to check your mailbox (ticket #24859202) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I have yet to receive my items. Tracking number is a joke. I cannot get in contact with an actual person just emails. STAY AWAY!
Hi Shundria,
Thank you for leaving a review on our page. I am very sorry that you haven't received your order and would like to check where the package currently is. Can you please tell me the order number, or tracking number of your package? You can also easily contact our customer service from your account.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Worst worst place ever. Cheap quality and send you dresses that ain't even the same as the picture. And then they say it a non returnable item and it handmade so it can't be returned. Took me weeks to contact someone and it's worst customer service ever.
Hi Ana S,
Thank you for leaving a comment on our page. I will try my best to help you solve this issue.
I am sorry that the dress wasn't satisfactory. In fact we have been selling these handmade dresses for over 12 years, with many repeated customers. After having looked at the photo you've sent, I couldn't see visible quality problems, nor that your dress was different compared to the photos on our website. It seems you had inention to order the dress in black, but mistakenly chosen the colour pearl pink. Kindly note made-to-order products cannot be returned, since these are exclusively made on demand, which also explains why it took our supplier a while to finish it. As a commercial gesture a partial refund of 30% was offered, we hope this can help ease the situation.
We have sent you an email (ticket #24824881) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Everything has a horrible chemical smell that takes many washes to get out. I have a jacket i cant wash and wont wear it cuz it still smells soooo bad.
Hi Julie,
Thank you for leaving a review for our store. I regret reading that the jacket had a strong smell. We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. In addition a 1st confirmation email will be sent on the day that we've received your payment and a 2nd once the parcel was dispatched. Sometimes our emails are marked as spam, so please also check those folders.
We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
This website does not allow me to post reviews, likely because the company likes to hide all of the issues that come about when dealing with it.
The short version of my review is that this company has refused to fully refund a defective product, and so I would give this company zero stars if possible. This refusal is a clear violation of their return policy.
The long version of my review is that I ordered this dress and it arrived in the wrong color (it was supposed to be deep forest green and it is teal), and with defective construction and sewing in the arms; my bridesmaid cannot move her arms level with her shoulders or over her head at all. Additionally the seams at the arms are fraying, likely because of the poor construction. I notified this company within the 7 day return period that the dress I received is defective because of these issues, and they have refused to acknowledge that it is defective, even though I provided them with pictures. As a result I am posting this review to as many places as possible, to notify people and hopefully prevent them from trying to order from this company.
DO NOT ORDER THIS DRESS OR ANYTHING ELSE FROM THIS WEBSITE. THEY DO NOT ADHERE TO THEIR OWN POLICIES.
Hello Christie,
Thank you for writing a comment on our page. Please accept our apologies for having faced this very unhappy shopping experience.
I've found that you've returned the dress yesterday. Please don't worry, we will immediately proceed with your full refund as per agreement. We invite you to check your mailbox (ticket #24818108) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I ordered 3 medium shirt and they apparently sent extra small for they lacked 8 inches fitting. Asked for a refund and they said only "an exchange", but it would cost me more to send them back to China than the shirts cost, so I should just give them away to someone and take the loss". This is sadly true and if you doubt it, I have their email stating the same. I protested to my credit card company today and they are processing a refund to me. After my experience and dealing with this China Company, I seriously doubt that all of their positive reviews are real. Truly the worst company service I have ever seen.
Hi James,
Thank you for reaching out.
Apologies for having experienced this very disappointing shopping experience. We try to offer good service and have numerous customers raving about our clothing. Yopu mentioned the sizing of none of the shirt was correct. The warehouse has been urged to pay better attention to the QC when preparing the parcels. A full refund was already processed by our financial department earlier this week. As mentioned by my colleague, you don't need to return the shirt, please don't worry about it.
We invite you to check your mailbox (ticket #24817424) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
This company, LightInTheBox, provides the WORST shopping experience.
1.The item - a nice looking shirt on the computer screen-is of a strange fabric that feels like a flammable plastic.
2. You will NEVER be able to find and follow a return process. Lots of return information but no actual return process. You can spend hours finding out that returning is IMPOSSIBLE.
3.The return policy is limited to damaged goods and you will be required to return to China at your own cost.
Save yourself a big headache and go elsewhere.
Hi,
Thank you for reaching out.
We are very sorry for having send this unsatisfactory item, I can assure the quality of our products is usually good,. We have notified our sourcing manager and forwarded your photos for taking further steps. We regret you're having a low regard of our aftersales service. Should you have contacted us, you would have found any issues to obtain a refund. It will also help us weed out products from our assortment that are subpar.
We invite you to check your mailbox (ticket #24817377) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
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Dear Ramesh,
Thank you for writing a coment on our page.
I am sorry that you had to pay custom duties for this order. The charges that you see are taxes that have been levied by the customs agency of the country you are residing in. Unfortunately we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country. Please feel free to contact your local Customs Office for further information.
We have sent you an email (ticket #24859240) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team