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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The goods are very good... I did not expect the quality... and the delivery is very good
Délai rapide, Rapport qualité prix, Qualité, à recommander à amis famille, etc...
Ease of shopping, speed of delivery and continuous information on the status of the packages
Korrekt, megbízható üzlet, eladó ajánlom mindenkinek!
I made some wonderful purchases. What I was looking for in your online store.
Dafür das die Hose erst hergestellt werden musste und direkt aus China kam, war die Lieferung sehr schnell.
Schade das so viele eine schlechte Bewertung abgeben! Ich persönlich kann LightInTheBox empfehlen.
Kauf auf Rechnung ist auch überhaupt kein Problem. Einfache Zahlungsmöglichkeit durch Klarna.
Immer wieder gerne!
Do 5 stelle in quanto il prodotto era piccolo per il mio cane, mi hanno detto di regalarlo mentre ho ricevuto un rimborso
Excelentes articulos a precios excepcionales sin duda no te arrepentiras
Ich finde LightInTheBox sehr praktisch und es gibt viele schöne Kleidungen innen
J'ai commande 2 robes de 2 couleurs différentes et la qualité est mauvaises
Le problème pour faire un retour jusqu'où chine ça coûte très chère.
The products are of good cuality and reachedme very quickly.
I am very happy with everything I have bought. I`ll be happy to order more later.
Děkuji za rychlé dodání, vše přišlo v pořádku a bude to pěkný dárek na vánoce.
I had to pay 198 ILS (64 $) to DHL for custom and delivery payment, which is too much.
The item was perfect.
Good experience but you need to take time to take your personal measurements to find the adequate sizes.
I places the order and by delivery it was written then it will come up to 49 days but in less then 2 weeks I recived the order. The product was same like the original one.
You have extraordinary clothes that are great for styling.
The prices are ok too.
Keep it up!
Greeting
Orazio
Petits soucis de finitions sur les produits reçus: coloris non conforme au visuel et boutonnières décalées. Un arrangement a heureusement été trouvé avec le fournisseur. Donc moyennement satisfait.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
Thank you for writing a comment on our page.
I am sorry that you had to pay custom duties for this order. The charges that you see are taxes that have been levied by the customs agency of the country you are residing in. Unfortunately we are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. In fact, some packages will be charged this fee and cannot predict how much it will be since customs and taxation policies vary widely from country to country. After consulting my manager, we like to offer you a refund of half the custom duties as a commercial gesture. Would this be reasonable? If you accept, then please send us a photo of the invoice in attachment with your next reply.
We have sent you an email (ticket #24859254) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team