LightInTheBox

Ordered several shirts and pants - items delivered were not what i ordered. Pants were suppose to be 100% cotton and they sent nylon. The shirts shipped were not 100% cotton nor did they look anything like the shirts in the picture. When i asked for return number they gave me a bunch of hoops i had to jump through, especially that i send a picture of it items that were not cotton to prove they weren't, how they could tell the fabric material by a picture baffles me. That's the lesson i learned from ordering from a chinese company.

Ordered some warm white led lighting strips from them and they only offered expedited delivery 3-4 days. After 11 days and a few emails the lights arrived in a badly damaged box from China, I managed to fix the damage to the lights to get them on and lo and behold they are Cool white so not only did I pay for expedited delivery and not get it but I have received a damaged item amthats not even the right item and light in the box aren't even replying to my emails asking for the issue to be fixed. Don't bother with these clowns.

An interesting product and a pleasant experience!
That was my first contact with LightInTheBox.
I purchased a fur coat and I was worried about the appropriate size, so I requested the support of an operator--Alena-- who, with solicitude, advised me what size to order! Upon receiving the package, I had a pleasant surprise. The material, although synthetic, has a pleasant and durable texture, and the size was perfect! I was also pleased with the value for money and overall it was a good purchase and I'm sure I'll happily return to LightInTheBox.

Bought a cycling top described as thermal. It arrived after about three weeks. Not a thermal top! Was therefore useless. Advised Light in the Box who wanted me to return at my expense from Australia to China. Too costly so I had to keep the top. The first time I went to wear it, I undid the front zipper but could not rezip up. The zip is faulty. Light in the Box eventually refunded but I am out of pocket the initial shipping charge AUD$6 plus the return shipping charge AUD$22 so a total of AUD$28 for nothing. The company provided me a faulty product. I am out of pocket $28 and have nothing. The company should as a minimum supply me with a non faulty product free of charge. The company remains to operate with faulty products, buyers out of pocket shipping costs both ways and have wasted time and effort to in the end having paid significantly and without a product. Will never use this site again.

I'm having the exact experience with another poster below.
I placed an order on July 14 and I paid $30 for expedited shipping for 3-5days. After my order was processed they gave me a shipment date of July 26th! Which is after the day of my wedding when I need the items by!

My items were not tailored made, just only needed to select a size. The items were not marked as out of stock etc.

I spent 1 hour scouring the website and could not find any way to contact someone to get this issue resolved.

Like the other poster, they only way to contact them is via link to ask a question about "customs".

Given my experience with this, I am quite disappointed with my experience with lightinthebox.

Ils sont vraiment fiables, comparativement à bien d'autres compagnies qui vendent sur internet. Ils sont sûr et on peut suivre à chaque jour si l'on veut l'envoie de notre colis. Je vous recommande fortement à tous de faire affaire avec cette compagnie.
La seule chose que je déplore c'est que j'aimerais vraiment recevoir leur courriel comme celui-ci d'ailleurs en français car je suis obligé d'utiliser un traducteur pour suivre ce qu'il m'envoie! Et il n'existe pas de numéro de téléphone pour les rejoindre, cela c'est bien dommage!
They are really reliable, compared to many other companies that sell on the Internet. They are safe and we can track every day if we want our package to be sent. I strongly recommend that you all do business with this company.
The only thing I regret is that I would really like to receive their email like this one in French because I have to use a translator to follow what they send me! And there is no telephone number to reach them, this via the Internet, which is a shame!

All returns are to a warehouse in China. Most postal carrier companies, both government and private, have suspended delivery to China because of COVID-19. An offer to redeem for a very low percentage of the item cost is offered. Unless you are VERY sure of your purchase, I'd hesitate to order.