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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This company was awful, I got an order and one of the items was way smaller then the chart stated it would be. When I contacted support to return it they wouldn't help. I went back and forth with emails, I had to send pictures of the item when I was just asking to return it. I liked the other leggings I bought even though they were poorly made and quite a bit off from the picture but at least they were correct on the size (well kind of, someone said in the reviews to order one size bigger as they ran small) but the ones I asked to return wouldn't even fit my 10 year old and they were supposed to be an adult large. The only thing they offered me was to give them to someone else and they would give me $2 back. I will never buy from this company again and will be sure to let other people I know who have bought stuff on here to do the same. I'm not typically one to write a bad review but when a customer is asking to send the item back and it wasn't ever used any company worth using would be fine with that especially when the customer is only asking to return one of the items not the whole order due to the sizing chart being incorrect.
These earphones are perfect. Good sound, very small, very light and long battery life. Arived quickly.
Clothes on website were mostly listed as "cotton spandex." Those which had tags said 95% polyester and 5% spandex. Many had had their tags removed, but it was all the same - basically like cheap bathing suit material. Also, the website showed close-ups of beautiful, nearly invisible stitching, but in fact the stitching is very poor quality and obvious to the point of being the first thing you see. The images on the clothes on the website looked adorable, but in fact they are much lower quality and unappealing in person. Many of the designs are just plastic stuck onto the garment It's impossible to reach their customer service, and if you try to write a critical review, it doesn't go through.
Update: as per the suggestion in the above response of Light in the Box, I called my credit card company. They said that the response of Light in the Box is a common dishonest ploy used to get customers to drop their disputes, which then cannot be reopened, and then the companies never make a refund. They said that, if I contact them to tell them that a refund has been processed, that they will always drop the dispute once the refund has gone through. So what the company said about the credit card company not allowing a full refund is simply a lie. The credit card company also told me to copy my review and response as evidence that the company said they would make a full refund. Btw, I tried again to review the products on the Lightinthebox.com website, including descriptions and pictures of each of 14 all very poor quality clothing items, and the website rejected the entire set of reviews as "unable to process." That's how they have all very excellent reviews on their website.
Dear Rima,
We sincerely apologize for the clothes are not meeting your satisfaction and all the inconveniences it may have caused. We will forward your review to our sourcing department and ask the sourcing manger to re-evaluate the qualification of the suppliers.
As for your case, we think you prefer to get full refund of this order, right? Please be advised we did want to help you. But we're informed by our Financial Dept. that you already asked a chargeback of your payment. We're sorry to tell you that we're unable to process any refund to you now since your Credit Card Company is reviewing this dispute. Please kindly note that though how much we want to help you to provide you a refund, the Credit Card Company will not allow us to do that.
In this situation, please wait for the result of this reviewing, if your Credit Card Company decides you win this dispute, you’ll receive the FULL refund. So please be kindly waiting for the result. We’re really sorry that we’re unable to help you now. Please contact your Credit Card Company if you have further question.
Your kindly understanding and cooperation are highly appreciated.
Sincerely,
Customer Service
I didn't not receive all my orders yet it's almost 2 months abs there is 3 items Still didn't receive! I talk with Jordanian post they don't have any ideas about the orders also the rest of the podcast I received was totally different than pictures also The material is very bad quality also was Damage with One glass item!
It was very bad experience and I'll never do shopping again just please return my money back with the 3 items I didn't receive
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problems, in order to meet your satisfaction.
I had conducted new Ticket ID =23546797 in our ticket center and will provide solutions for your problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I would like to leave a review just to say how effectively light in the box dealt with an issue I had with my order Rebecca was a customer service advisor how dealt with my case and I'm really happy and satisfied with here assistance and understanding thank you Rebecca for all your assistance another pleased customer
This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood the Order Time and Shipping Time of this order. Please let me explain it and also help you check the order status.
Your order #45612638 was placed on April 29th. Please be noted all our products require a certain time for processing before shipment. We took a week to process your order and shipped it out on May 6th. Delivery normally takes business days: 4-6 / calendar days: 5-9.
Tracking link: http://www.17track.net/en/track?nums=GV746132381GB
So your package is still in normal transit. It has arrived at UK and will be delivered in the next 3 days. Please be kindly waiting.
To avoid your concern, I had conducted new Ticket ID =23546250 in our ticket center to follow up your case. If you have any further question, please log in your light in the box account--go " personal center"--"my ticket" to contact me again as soon as possible. I will help you resolve any problem with my efforts. Thank you for your cooperation.
Customer service escalated the problem and solved the problem to my satisfaction. I changed my rating.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
For the unqualified product, we promise to take full responsibility once we confirm the quality problems. Please don't be worried.
We also regret to hear that you placed a duplicate order. Please be noted all our orders were placed by customers themselves. We are unable to place any order for customers. We are afraid that you placed and paid for this duplicate order by accident. Based on our policy, usually we could not accept the return for this duplicate order since the pantsuit was made per your own measurements.
However, I truly value you as our customer and do really want to help. So I had conducted new Ticket ID =23538346 in our ticket center and provide new Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I ordered three clothing items, two on XL, one in L, when they arrived one looked like it will struggle to fit a child and the sizes varied drastically, the quality of the material was terrible and did not look like their images and some were even fraying, I tried to organise a refund which the were reluctant to do and even tried to get me to keep the item for a thirty percent refund, I refused, they then made me jump through hoops to send back the items and even speak to them, I managed to send back the item with every bizarre request they made and I was informed my package had arrived back with the seller, yet no refund, no message to acknowledge I have been refunded or they have received my item, my ticket has also been closed and I did not close it, it just appears like a scam
This is Customer Service Supervisor from Lightinthebox. I would like to help.
First of all, we sincerely apologize for all the inconveniences caused by the pants. We have forwarded your feedback to our sourcing department. The sourcing manger to re-evaluate the qualification of suppliers.
We had received your package on May 9th. Please be kindly advised that it usually takes our related department 3-5 days to deal with the received return packages. We confirmed your return package on May 11th and sent you a notification letter may be a few hours later than you posted the review. We appreciate your understanding in advance.
I had conducted new Ticket ID =23537807 in our ticket center to follow up your case and will help you resolve all rest problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Ordering is easy once you realize you need to order 3 sizes bigger than you would normally. Products are as advertised, very satisfied.
I've contacted customer service by email because that's the only way. To report a lost Package. Customer service has failed to refund me the $107 dollars and or send me it a new package. Very disappointed in this customer service. Wouldn't recommend to but from this site and will be putting a complaint in with the Better Business bureau!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23529500 in our ticket center and will help you resolve the problem in a professional method. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Időben megkaptuk, jó minőségű áru.
Jó a méret is, továbbra is fogok rendelni
Do not believe the shipping time it may say 5-7 and you pay more then turns to 13 and then it is weeks before they even process the order. I ordered april 22 a mothers day sale, their site is still saying one item not processed. And customer service is kinda rude.
This is Customer Service Supervisor from Lightinthebox. I would like to help you.
First of all, please be kindly advised that "5-9 business days" is for shipping time only, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. We state the processing time for each product on the product page. We are sorry that you might not notice it when you placed this order.
But after checking, we realized the second part of your order was delayed due to the unexpected high demand. We sincerely apologize for the inconvenience caused. We'd like to take full responsibility.
I had conducted new Ticket ID =23525428 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Die Einkaufserfahrung ist wirklich klasse, der Shop ist wunderbar gestaltet und gut zu bedienen. Die Angebote sind sehr Angenehm einzusehen, das Preisleistungsverhältnis ist spitze! Ich kann das Einkaufserlebnis nur weiter empfehlen. Die Kaufoptionen sind toll. Ein echt klasse Angebot und die Qualität stimmt einfach! LightIn The Box.
Ich hätte mich gefreut wenn der Anzug gepasst hätte und ich nicht Geld für nichts bezahlt hätte. Ich habe genau nach den messtabellen bestellt und habe einen Anzug erhalten der gar nichts mit den Maßen zu tuen hatte. XXL Anzug bestellt XS bekommen. Absolut unmöglich! Der Umtausch hätte mich fast 50€ gekostet und meine Empfehlung ist, nur Elektrokram zu kaufen. Ich gehe lieber in ein Geschäft da weiß ich was ich habe. Die 2 Sterne gibt es nur für den schnellen Versand, das war das einzige was stimmte!
Dies ist Customer Service Supervisor von Lightinthebox. Ich entschuldige mich aufrichtig für das, was passiert ist und all die Unannehmlichkeiten, die verursacht wurden. Ich werde diesen Fall weiterverfolgen und das Problem lösen, um Ihre Zufriedenheit zu befriedigen.
Ich habe in unserem Ticketcenter eine neue Ticket-ID = 23525372 durchgeführt und bessere Lösungen für Ihren Fall bereitgestellt. Bitte loggen Sie Ihr Licht in das Box-Konto ein - gehen Sie zu "Personal Center" - "Mein Ticket", um unsere Antwort zu überprüfen. Danke für Ihre Kooperation.
Store policy states I only have 7 days to return and cover shipping label, each ticket takes one day to respond and they didn't even solve the issue. I received a dress that's terribly bad in quality and nothing like what I ordered. The dress is completely transparent & I no longer want anything from This site. I want my refund and a label to return (the dress), cancel the (shoes)that have not yet shipped with all else I ordered recently. Shoes # ************** dress#**************
Veil#**************
Items#**************
I expect the shipping cost refunded. I only had one item cancelled before 26.72$ From the order and that was the bridal belt. Please resolve this for me, In a timely manner.
UPDATE -They refunded the orders not shipped, but not the ugly dress :/ told me to sell or to ship it back and pay the huge shipping no return slip?. It should be paid for by them, I'm the customer that didn't get what she paid for.
Dear yilian garcia,
We are delighted to help with your requested.
First of all, it was found the Pearl White sash was cancelled as you requested via Ticket 23511309. Its full refund USD29.91 was returned to your Paypal account on May 8th. Did you receive it? Please kindly check it in your Paypal account.
Furthermore, we had changed the address of the white shoes order as you requested via Ticket 23513283 on May 8th. The order will be sent to the correct address later. Please don't be worried.
If you still have more problems, please log in your light in the box account--go " personal center"--"my ticket" to contact us via Ticket 23525292. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
My case was handled by a customer service representative immediately! They promised to refund the amount of the items!
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We are sorry to hear that you were asked to pay tax fee of this order and you refused the packages. Please be noted the taxes is noted in our knowledge base as below:
http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
Based on our policy, if the packages is returned due to customer reason (such as customer refuses to accept package/pay tax fee), NO refund can be arranged. Not to mention that most of the packages rejected due to tax fee will not even be returned to us. Normally they will be abandoned by the shipping companies, instead of returning to us.
You can check the return policy statement in following links.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =23525215 in our ticket center and provide Special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Rendben megérkezett minden rendelt termék. Minöségileg is kifogástalan.
Vi fotos de lamparas bellisimas y cuando llegaron eran iguales a las fotos.
Fue fácil de comprar porque la descripción de los productos es exacta.
L'ordine spedito il 29/ 3 è arrivato nel tempo stabilito e correttamente
L'ordine spedito il 6/4 è arrivato nel tempo stabilito ma non era quello richiesto cioè ordine n°******* ma un altro n°
The ordererd humidifiers are very satisfying. They do what I want and what has been described in the product offer.
The deliverance takes some time, but it fits into the timeframe from the product description.
I do not need any special support, because the products are doing their job.
Пришло всё. Нет проблем. Качество хорошее. правда по размеру не совсем подходит.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23592800 in our ticket center and provide you with new solutions. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.