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Teresa L.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping, Computers & Technology

Member since May 2021

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2 Reviews by Teresa


I I told the customer service agent that helped me that I would change my review but that I would still be honest. Customer service when they did respond did try their best to help me. They are doing their best for what they are working with. As far as their distance. I love my shorts. Appreciate the effort. I ordered my stuff on April 22nd for Mother's Day and it got here today the 19th of May. Please allow time for processing delays and shipping

Verified purchase

Do not believe the shipping time it may say 5-7 and you pay more then turns to 13 and then it is weeks before they even process the order. I ordered april 22 a mothers day sale, their site is still saying one item not processed. And customer service is kinda rude.

Tip for consumers:
If you want to get your things on time shop else where. This does not say it's coming from china. Claims 5-7 days and charges for it. Ha.has been 14 business days, last time any info was even available on site 1 of the 2 items hadn't even processed

Products used:
Workout shorts with phone pocket and shirt mothers day

LightInTheBox F. – LightInTheBox Rep

This is Customer Service Supervisor from Lightinthebox. I would like to help you.

First of all, please be kindly advised that "5-9 business days" is for shipping time only, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. We state the processing time for each product on the product page. We are sorry that you might not notice it when you placed this order.

But after checking, we realized the second part of your order was delayed due to the unexpected high demand. We sincerely apologize for the inconvenience caused. We'd like to take full responsibility.

I had conducted new Ticket ID =23525428 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

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