Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I immedialty followed the return process, which is almost impossible to find the return process. The shirts were shipped from New York but I have to send back to CCP at my shipping expense - about the cost of the product. I can't send it back to New York at a fraction of the cost to China. The they offered to refund a partion of the cost and I can keep the shirts - what am I going to do with these cheap looking shirts? Donated them to Goodwill?
I declined and filed a complaint with PayPal [5K*******LM*******N], pending.
My PayPay message:
"I feel like Light in th Box (Box) is a fraud. Box sells cheap products made in CCP and when I call Box out (inferior shirts) they make it a [basically] no return policy and hope I'll accept their refund without returning to the origional shipper in New York. Box wants me to pay the expense to return back to China at the cost of the product. Box is a theft and the NY AG ought to investagate them and PayPal ought to stop using Box. I want to retun the shirts back to the shipper in New York and get a full refund. If box is a reputable company, they should pay for return shipping and get a full refund. If Box doesn't, then they are a scammer. I was a sucker - caveat emptor (buyer beware) from Light in the Box"
The experience was good, but I would prefer to wait for the results of greater orders.
Very easy to buy and return things, the blazer tweed coat o bought very nice quality
The prices are relatively fair on light in the box and delivery time is getting shorter
I love it, fits perfectly but late delivery. I will surely tell my friends about lightinthebox
Nice dresses - good quality! This was not my first order, and certainly not the last one..
Fast delivery. The item is as description, including a patch to repair. Easy to set up.
Excellent and it delivered before expected, high quality item and cant complain at all. Five stars
They took a little while. But, they came, the quality is good and true to size
GREAT PRODUCTS GREAT PRICES! WOULD DEFINITELY BUY FROM AGAIN. LOVE THEIR STUFF! HAVE MADE SEVEN ORDERS.
I got my Order as promised date and product as described. Will definitely buy again. Thanks
No problems at all, got the delivery on time. And the product came faster than expected.
Got my shirt and it is good quality. Right size and exactly as shown when ordered
A perfect and nice sweater. Quickly delivery. Good quality and in the future I buy more.
- Visit Website
- singapore, Singapore, China
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, we have helped you with special handling of your request. Hoping this solution will make you happier. Again, we give you our apologies for any inconvenience caused by this. Hoping you can forget this unhappy experience and we can gain your trust back. We will make our service better in the future. Thank you.
Sincerely
Customer Service.