business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Florida
1 review
0 helpful votes
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Ruler
April 9, 2024

Excellent product and very handy for any type of work

Date of experience: April 9, 2024
Mexico
1 review
0 helpful votes
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Really slow
November 15, 2022

It took more than a month to arrive
Fábric of the really cheap
I Can find better cloths in atores meatme me
I will never buy agá in

Date of experience: November 15, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27345392 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Chloe
Customer Service Lightinthebox

Indiana
1 review
0 helpful votes
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Umm
November 17, 2023

This was a gift from my mom who ordered it & just mailed it to me,so...

Date of experience: November 17, 2023
Canada
1 review
0 helpful votes
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Cute tops and decent time for delivery
October 24, 2023

Cute tops and delivery service was decent. I even ordered similar tops for my family members.

Date of experience: October 24, 2023
Maryland
1 review
0 helpful votes
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Puzzle box
October 5, 2023

Long delivery. Puzzle box is well made but puzzle piece doesn't fit properly to hide key

Date of experience: October 5, 2023
Canada
1 review
1 helpful vote
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Great overall
October 1, 2014

Great overall. Wish the size charts are improved a little bit but normally they are ok.

Date of experience: October 1, 2014
Minnesota
1 review
0 helpful votes
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Green suit
March 15, 2023

First order, it came on Time and was as described will order again in the future

Date of experience: March 15, 2023
Brazil
1 review
0 helpful votes
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It took some time to arrive but it was everything all right.
I love the product.

Date of experience: September 26, 2012
California
1 review
0 helpful votes
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Great product
August 29, 2023

So far all has been just perfect no issue and all delivered in a timely manner.

Date of experience: August 29, 2023
Texas
1 review
0 helpful votes
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No trouble
May 30, 2023

I ordered items they came complete and no surprise! Nothing lost in the mail; no headache

Date of experience: May 30, 2023
Canada
1 review
0 helpful votes
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I was surprise at the quick response from my ticket, and delivery was on time. Excellent

Date of experience: November 19, 2014
Australia
1 review
0 helpful votes
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Really good you kept me informed of my purchase the whole time.
Really great product too.

Date of experience: November 18, 2014
Belgium
1 review
0 helpful votes
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The package arrived late in the evening, that's good because someone had to pick it up

Date of experience: July 25, 2022
Wisconsin
1 review
0 helpful votes
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Light your shopping up
March 29, 2023

I like shopping at Lightinabox.great variety and reasonable prices. Great sales. I give them a up.

Date of experience: March 29, 2023
Australia
1 review
1 helpful vote
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Excellent Quality & appearance worth for the price :) <3 and Luv the color :) just as described...

Date of experience: July 22, 2014
New York
1 review
0 helpful votes
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Too small
April 2, 2024

Sizing is off...had to return them could not wear them at all.

Date of experience: April 2, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102665645 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Personal purchases
September 26, 2023

Have been pleased with all my purchases. Very good quality and work very well for me.

Date of experience: September 26, 2023
Israel
1 review
0 helpful votes
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Pool wear
March 7, 2023

I had a very good experience the site is very easy and clear to work with

Date of experience: March 7, 2023
Portugal
1 review
0 helpful votes
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Great experience
October 19, 2021

I had an amazing experience shopping at LightInTheBox. I'm happy and I recommend this store.
Thanks

Date of experience: October 19, 2021
Australia
1 review
1 helpful vote
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Goods were delivered in good condition
August 21, 2014

Goods were delivered in good condition. Very happy with the service.
Keep up a good work.

Date of experience: August 21, 2014