LightInTheBox

For a company that does business online only, it is very poor. I purchased a swimsuit advertised as polyester. Because I am allergic to any kind of elastic -elastaine, lycra, spandex - I asked customer service to verify that there was none of those in the swimsuit. I was told that the swimsuit was made of stretchy polyester. When I received the swimsuit, the interior tag indicated that it had 18% elastaine, 82% polyester; it was very itchy, and I needed to return it. I have tried to get the return function to work on the website via my computer and via the app on my phone to no avail. After I enter all the required info and hit submit on my computer, nothing happens. When I do the same on my phone, I get the message "Error, try again later." This has happened repeatedly. I even looked in the FAQs for instructions on how to return products and printed them out. They bear little to no resemblance to what is on the return screen. The website offers no way to contact customer service by email or phone.

After my complaint to SiteJabber, I was contacted by customer service! Amazing because when I tried using the instructions Slava posted for contacting Customer Service on the website (Besides, if you need to contact our customer service, please kindly do as following steps:
Browser: Personal center> My orders> choose specific order and click buttom Customer Service
APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details.), nothing went through. Slava from Customer Service provided a full refund for my purchase and asked me to update my review to 4-5. I did update it, but still can't give the website-driven business high marks because the website still does not work (at least for me) according to the instructions posted. I am grateful for the refund, but I don't think that I should have to write a bad review on someone else's website to receive one when I can't request one from the vendor's own site.

I bought so many wonderful items for super-super prices! I really enjoyed them all!

Customer service staff deliberatively sabotage the delivery of paid for items. I had $150+ order spanning 6 items in January 2023, one item mens pants they had repeatedly on sale. I waited 10 days, the first 5 items were ready to ship, but the pants were unavailable despite being repeatedly on sale. They didnt tell me they were unavailable, on 10th day after asking why it couldnt be sent, I said cancel the pants and send the 5 items which were boxed that day as shown online on my account as boxed ready to be shipped. They clearly just decided they wernt going to send them the 5 items, and left them packaged BUT UNSENT for more than 80 hours over 4 days. On the 14th day of the order I cancelled the whole order as they gain revenge by not supplying the product, they just ignore requests to send the items and all other customer service requests, offer phantom credit THAT CANNOT BE APPLIED TO THE NEXT ORDER, and just buy more time not to post the order. The customer service staff are vindictive for no reason, by deliberately not sending orders to frustrate the customer. There is no logic to what they are doing, they can do whatever they want and in my opinion they are enjoying this. Then on the cancellation and refund they send "Thanks for being our valued customer. We would be sooo grateful having the pleasure of serving you again!".

This is my experience with this company. Purchased several items had to return some for size. Site is setup for selling not for returns. I have gone around and around with this so called customer service that they say is so great and have gotten no where. I returned the merchandise which they now say they have not received after 6 weeks. I'm out $44 and there seems to be no resolution. II would not recommend anyone shopping there.
This is what I received from them after filing my review with Resellerratings.com
Tp :// www.resellerratings. Com/store/view/Miniinthebox/review/*******#comment*******

Dear Customer,

This is Shirley from LightInTheBox.com. Thank you for sharing your shopping experience with us!

As you know, customer satisfaction is our NO. 1 priority, and we give you our most sincere apologies for not meeting your expectations while shopping online. If you could kindly remove your complaint on Resellerratings regarding LightInTheBox.com, we would like to offer you a full refund for your order. To proceed with this refund, please send us your order number, the email address that was used while shopping on our website, as well as your PayPal account information. After the information is confirmed, we will then issue the refund as soon as possible!

Kind regards,
LightInTheBox.com
I sent them all this information and still nothing.
http://ir.lightinthebox.com/phoenix.zhtml?c=*******&p=irol-newsArticle&ID=*******&highlight=
Check this out:
Investor Relations:
LightInTheBox Holding Co., Ltd.
Margaret Shi, Investor Relations
+86 10 5692 0099 ext 8124
*******@lightinthebox.com
OR
ICR, Inc.
Bill Zima, *******933
*******@icrinc.com.

OH! Before anyone place an order using PAY PAL TO PLACE AN ORDER FROM LIGHTINTHEBOX... please use them with caution! PAYPAL WILL NOT FOLLOW THROUGH ON THERE PROMISE OR THERE POLICY WITH ASSISTING YOU AS A VALUED CUSTOMER WITH YOUR RETURNS NO MATTER WHAT PROOF/PICTURES YOU PROVIDE THEM WITH IN ORDER TO RECEIVE YOUR EARNED MONEY BACK. PAYPAL ESCALATIONS DEPARTMENT WILL ACTUALLY HAVE THE AUDACITY TO LIE TO CUSTOMERS AND TELL THEM THAT THEY WILL CONTACT THE MERCHANT LIGHTINTHEBOX FOR YOU AND TELL THEM TO SEND YOU A RETURN LABEL WITHIN 24 HRS. I MUST ALSO ADVISED THIS MERCHANT LIGHTINTHEBOX WILL SEND THE ALREADY USED TANGLED WIG WHICH DOESN'T LOOK ANYTHING LIKE THE PICTURE ADVERTISED ON THERE SITE IN DIRTY PACKAGING AND EXPECT YOU TO KEEP IT AND PAY FOR IT. ALSO THEY WILL TAKE THERE TIME TO SHIP IT 11 DAYS LATER WHEN YOU COMPLAIN TO PAYPAL ABOUT ORDER YOU'VE ORDER WEEKS PRIOR. ALSO WHEN YOU TRY TO CONTACT THEM BY PHONE AND EMAIL ADDRESS THEY PROVIDE ON THERE SITE... IT COMES BACK AS NOT AVAILABLE/DISCONNECT AND FOR THE EMAIL COMES BACK AS ERROR MESSAGE. I guess PayPal was having trouble getting in contact with LIGHTINTHEBOX too so they have decided to close my case in the numerous emails I sent them. PayPal will not protect the VALUED CUSTOMER. THEY WILL PROTECT THE MERCHANT ANY DAY OVER MOST CUSTOMERS THAT USE THEM AND THEY WILL NOT KEEP THERE PROMISED AS THEY ADVERTISE... THEY WILL MAKE THE RETURN PROCESS SIMPLE AND WORK ON YOUR BEHALF. PAY PAL IS AN DECEITFUL BUSINESS THAT CUSTOMERS/CONSUMERS TRUST TO HELP THEM WITH ISSUES WITH ANY MERCHANT BUT THE DON'T. ALMOST 3 MONTH LATER I AM STILL WAITING FOR MY REFUND OF $50.42 AS PAYPAL ESCALATION DEPARTMENT PROMISED TO REFUND ME IF THEY DID NOT RECEIVE AN REPLY WITHIN 24 HOURS FROM THE MERCHANT IN ESCALATION DEPARTMENT. I WILL RETAIN A LAWYER NOW BECAUSE ITS ABOUT THE PRINCIPAL AND I DON'T WANT ANY OTHER CONSUMER TO EXPERIENCE THE AWFUL SERVICE I'VE EXPERIENCE FROM LIGHTINTHEBOX AND PAYPAL.