Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Ordered these shirts for a tournament!
They were a hit! Very happy with them
Thank you
Food quality clothing but delivery is slow it can take up to a month to arrive.
I got my order fast, without problems. It is easy to make a order. Thank you.
Very satisfied with the wrist bands for Fitbit. Good value for money. Arrived in time. Recommended.
Very good quality and fast shipping, I m happy and my girlfriend like it so much
With this order I found the turn around time between order and delivery to be great.
The items take forever to arrive, then once you get them, it's nothing like the picture.
The site Light in The box is super! I bought two cerimony dresses... Very cool! I'll buy again!
Very good prize and fine goods
God speed on webbsite
Fine information on gods and on orders
Looking forvard to bay more
I am very honored and feel confident about every order which i placed though light in the box
En un primer pedido hubo un error en la entrega pues mandaron mal color y talla de la ropa, lo cual se soluciono rápida y saisfactoriamente. En un segundo pedido todo llegó súper bien y rápido. Lo comprado era de buena calidad y exactamente como lo ofrecían. Muy contenta. Volverá a usar sus productos.
Unexpectadly easy and seemless. Product came in the time stated and didnt have delivery issues nor damage issues. Great UI and QOL processes.
I advise you to NEVER, NEVER, NEVER order anything from
Lightinthebox.com
The items depicted are not what you get.
It is ALL garbage!
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
Makes me look as sexy as I feel, everyone, I've shared them with, seems to enjoy them very much too
Purchased a Lenovo S90 mobile phone from LITB. Phone arrived a little later than advertised so wrote to them. They promptly replied and offered me a US$10 voucher in return. Good start.
When I had ordered the phone I had paid for the 'Customs & Taxes' cover, think it cost circa EUR 10. When the phone arrived here in Italy the customs charged me circa EUR 40. I send a copy of the customs receipt to LITB who then reimbursed me the full EUR 40.
Phone was greaat, as expected. Unfortunately it inexplicably died after a few months. It was still under Guarantee so I tried to have Lenovo Europe fix it. They responded that the guarantee does not cover the phone I bought as it is not sold in Europe. Pretty $#*!ty from Lenovo... not impressed with their customer service either. Anyway, thought I was done for as you'd expet that the manafacturer should fix such problems. Thought I'd wrtie to LITB as a last ditch hope to help me. I explained to them the problem, and that Lenovo wouldn't help. LITB responded within the day and offered me the guts of a full refund. They send me details of how to resend the procudct to them, and kept me updated on its arrival, and then the refund being put back on my credit card.
To summise. Amazing customer service from LITB, very impressed, and would gladly recommend to friends. Lenovo phone was great, until it died... still not sure what happened, but thanks to LITB I've been able to replace the phone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alejandra,
Thank you for having reviewed your purchase.
We regret this purchase wasn't a positive experience and acknowledge it is an absolute must for the products to look 100% identical with those shown on the website. I am very sorry if this wasn't the case for your order. The sourcing manager assured that we will not let this incident pass unscrutinized. Don't worry, we'll immediately proceed with your refund. The product doesn't need to be returned.
I like to add that we encourage all customers to contact our customer service through the website. We have a dedicated aftersales service, and you would've found no difficulties obtaining a refund. It will also help us by taking measures against certain suppliers.
We invite you to check your mailbox (ticket #24519429) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team