LG

I purchased the LG HBS-810 Bluetooth Headset from eBay last December. I carefully reviewed the listing to see that it was New, in a sealed retail package. Indeed, it was new, sealed, with all the accessories and documentation.

I returned the headset twice for repair or replacement under the warranty and both times I received a cryptic "Grade" of "INVALID POP."

I had contacted Customer Service after the first return and they said that I needed to submit a receipt that listed the item, the cost, when and from where it was purchased. My PayPal receipt shows all of that, including the eBay seller.

Customer service told me today that they do not consider eBay an authorized dealer and will not honor any warranty claims from items purchased through eBay. Their explanation was that items might be used or refurbished. However, they do consider Amazon as an authorized dealer.

Again, my unit was listed as New, in a sealed retail box. But LG will not honor this purchase.

I've bought 3 LG products. A smart TV, an LCD TV, and a "high end" refrigerator.

The Smart TV has a faulty WiFi component, I've fixed it 3 times and it's failed every time (subsequently I can't utilize any smart features); I've come to find out that this is a common theme among LG SmartTVs.

The LCD TV has a faulty display that inverts colors and freezes 70% of the time, I have to do a total reset if the tv via unplugging it and turning it back on; sometimes not even this works.

My refrigerator is less than 11 months old and the compressor has failed. My wife and I found our freezer foods thawed out and our refrigerator foods at room temperature. I followed the troubleshooting instructions such as checking the seals and unplugging the refrigerator and then replugging it in to see if it reset the compressor to no avail.

Overall, I'm done with LG products. I've waisted thousands of dollars on their subpar products which are cheaply made from the lowest quality components.

Bought all new lg appliances. Because our old ice maker quit working and our dishwasher would no longer dry dishes. Well guess what the new fridge freezer does not make ice half the time. The dishwasher does not dry the dishes. All pieces of $#*!.

I purchased a refrigerator less than 2 years ago and out of the blue the refrigerator stop working. After a million calls, they finally sent a technician to my house, who determined the compressor was broken, on that same visit, the tech made a huge scratch to the refrigerator. 3.5 weeks after, I am still without refrigerator and LG promise me to reimbursed me for all the food I had to waste and for a small refrigerator I had to purchase for survive. They only reimbursed what they considered appropriate and no for the small refrigerator.
I am still with the LG refrigerator down and all the money that I had to spend.
And every time I call, the agent give me a different argument, a different script.
I am really disappointed with the quality of the refrigerator, with the customer service with the technical support, with LG in general,
LG sucks

Had an appointment to service an out of warranty washer. Upon scheduling the appointment, was charged up front for the service (based on the information that I gave them, they "diagnosed" the problem over the phone). When I asked the scheduler what would happen if the washer could not be serviced at that appointment, I was told that there would be a flat rate charge of $125.00 for the technician's visit, and that I would be refunded the difference. Well, it turned out that the "diagnosis" was incorrect, and the technician would need to order the correct part. I later received an email that the part no longer exists, and the machine was unrepairable. A week after the in home appointment, they charged the full amount of the service, and I have repeatedly called their customer service to get refunded the difference in the fee. This has been going on for 10 weeks! Beware of scheduling your repair through LG, and try and find a private company to service your appliance.

LG has terrible customer service. Do not buy their products. The manual states clearly that the rear decor filler for the stove is provided. After repeated emails and calls from ourselves and home depot they refused to provide the part. They lied and said that the part was not available. Home Depot agreed that this was part should have been included and has agreed to pay for the part. I ordered the part from Appliance Parts Expert and received the part today. Guess what, the actual part was shipped to Parts Expert from LG Canada.

I sent my device in for repair because I needed to fix a cracked screen, they sent the device back with the screen fixed, and they took the liberty to upgraded my OS and later refused to downgrade it. This feels illegal.

Joe (in AZ) came out to look at our dishwasher and fixed it in 5 minutes. Then offered to look at our ice machine in our refrigerator and fixed that in 5 minutes. Did not charge a dime and was very pleasant!

Horrible customer service, I bought dryer stopped working after 6 months. Still under warranty LG hired A&E services. They didn't fix it came my house 7 times and couldn't fix it.
LG need to stop working with A&E.
A&E is terrible company.
I have to buy new dryer and never buy anything from LG.
Best Buy need to reach out to LG so they can honor their warranty or stop selling their products.

Every appliance including my tv's are Lg, here's my issue, one of our refrigerators that's less than 6 years old quit cooling, after talking to LG in the phone I was told they could set up a in home repair for $129.00 as I was setting up the service I was then quoted $559.00 for the service call. I told the LG rep to forget it I'll call a service repairman myself. NOT HAPPY!

Don't buy LG products by mistake. It will motivate you by showing offers, features while buying, be it Khosla Electronics or Great Istran. In 2019, I bought a refrigerator from Khosla for 54,000/-, it had a 10-year compressor warranty. Worse on 2nd Oct 2023, LG mechanic checked and said it will be changed. After 4-5 days another mechanic came and told condenser and bad change for 4000/-. He said that without applying the compressor. Various excuses have been going on for about 15 days. Those who buy will suffer later.

We ordered a microwave from LG Electronics and they filled the order via Costco. We paid extra for installation but the guys who delivered our microwave said they do not do installation nor do they know how to do it. They said we would have to call LG and arrange for installers to come out. We did and they informed us that someone would be in touch with us in the next day or two to arrange an installer to come out. Three times we called and received this response, not once did anyone ever reach out to us to arrange instillation. Finally, I tried going through Costco and they referred me to their LG contact who put me on hold for about 30 minutes and then hung up on me. They never installed the microwave and we never got a refund for the money we paid to get it installed. This all has been a major dissatisfier.

I have a refrigerator that's model is included in this class action lawsuit. The compressor recently broke and I have been in contact with LG for the last 5 days. They have advised that I would have to pay for the repair but that the compressor was under warranty for 10 years. They provided me with the name of an LG contracted servicer. I was going to have to pay for the installation which was quoted around $750 and $800. However, LG would pay for the compressor.

After 5 days of calling LG to follow up on the Letter of Authorization that the service provider needed, I have gotten no where. Everyday I call and everyday I am told the same thing. But there is no follow through.
At this point I have on day 6 with no fridge, I had to throw all my food away, and I am having to eat out. I continue to get the run around.

4 yr LG fridge failed and 4 service calls couldn't fix it! This was over a period of 6 weeks because parts and repairman were not available. We were given the run around an L G passed the buck to where we bought it! After reading the terrible reviews of L G no wonder! Rotten company, rotten products. Now we can't get another fridge deliveredf for weeks and a big shiny metal box will go to the landfill to further pollute our decaying planet LG aren't you proud of yourselves.?

Bed response in lg service, washing cycle properly not working, last 2 year folt in machine, If you don't answer to the executive staff, answer to the customer.Many times no response is found despite doing camplan. Plz

I have problem with my air condition that leak water. I tried with the company and they give me appointment to come and look at it, but unfotunately they did not com. Then i called them and complain then they told me that they will come later. The technician came and did not do anything. Then i called their manager and promised that they will fix it. The technician came after few days and put tape inside the unit. Unfortunately the problem still exist.
I advise all people not to buy split units from LG and I will never buy their product

I bought an LG Nano cell 55 inches smart TV in Feb 2023. Within 2 months the power in the TV automatically turning off though Switch is on. I complained to customer care they inspected and said it is due to power fluctuations and suggested to put a stabilizer. I did the same but again the problem araised and even after 2nd complaint they informed it is electricity problem. I asked them to bring their electrician and fix the problem as in the past I called electrician multiple times and they said problem is there in the TV only not in electricity as all other electronic items are working fine. These people didn't brought electrician and changed the mother board. Even then the problem was not resolved and even now we lost some smart features in the TV. I complained them again and asked for replacement as it is in warranty. Infact I have taken the extended warranty as well. No resolution till date. Really so frustrating with this kind of service.

The most worst product and worst service