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letgoReviews 839

1.8
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letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14
Canada
1 review
4 helpful votes
Follow tony L.
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I am so upset with it, I don't want to call them low people, however what can you do after you got frauded? Really don't understand these kind of people. Hope I had looked up this review website before I made my purchase...

Date of experience: January 28, 2018
New York
2 reviews
7 helpful votes
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Letgo keeps on removing my Sterling Silver Tennis Bracelet. They have so far removed my bracelet 3 times saying that stock photos were used. No stock photos are used for any of my posted items. I photographed my bracelet with a ruler laying flat and then added a closed version on top with text describing the item!

Date of experience: January 25, 2018
New York
1 review
1 helpful vote
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I was selling an item and this guy wanted to meet me. At first he said he was divorced, then he admitted he was married with two kids. He kept harassing me until I blocked and reported him. This app is NOT a dating app. Im sickened by it now.

Date of experience: January 24, 2018
California
1 review
3 helpful votes
Follow doug y.
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I listed a couple of items on letgo and craigslist--same items on both sites at the same time. On CL, i received about a dozen or so inquiries by email, then sold both within five days of listing. During that time, in received only a *single* message on letgo ("is it still available?", to which replied "yes" heard nothing further) and which i learned later is a pre-written message activated by a single click from the app. In addition, CL while easy to use, had a better UI for me to input important features of the item like size, condition of the item (eg, "new", "slightly used"); letgo has no such fields.

Date of experience: January 24, 2018
New York
106 reviews
432 helpful votes
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Don't Waste Your Time!
January 24, 2018

I only rated this two stars because the app and website are nicely done. But don't be fooled by good design or the funny commercials. I used this app to list a bunch of stuff from electronics, clothes and accessories, and furniture. Everyone replying was "is this still available?", people who don't know English, or people who just waste your time with stupid questions that already have been answered in the description/details.

A big issue is that this platform has only been out for a little bit of time, so there's many more sellers than there are buyers. Perhaps after a few years, LetGo will improve in its community. As of now, it has no benefit to me and only been a waste of time. I removed my listings and emailed them to delete my account. It felt really weird and discomforting for me to post my listings here. In reality, the platform is good. The problem is mainly the community of buyers and maybe even sellers.

Date of experience: January 24, 2018
South Carolina
1 review
2 helpful votes
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Letgo is a LETDOWN
January 23, 2018

Get rid of the "IS IT STILL AVAILABLE" hot button. Remove that question completely by suspending sellers that don't remove adds when item is sold. Therefore buyers know it's still available and don't have to ask. This app seems more like a chatroom full of lonely people who just want someone to talk to.

Date of experience: January 23, 2018
Georgia
1 review
1 helpful vote
Follow IVANKA T.
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I COULD NOT WRITE ALERT AT HIS ACCOUNT. DON'T PAY BY PAYPALL.
CASH OU NOTHING
IT'S NO SAVE. ANYONE ASK YOU TO SHIP TO HILLSIDE, NY/US ******* DON'T DO BUSINESS.
IVANKA

Date of experience: January 23, 2018
Georgia
2 reviews
6 helpful votes
Follow Rob W.
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Complete waste of time
January 22, 2018

I'm moving from a big house to a small condo and I had a lot of high-end furniture, some electronics, some decorative items. I put them on craigslist, Facebook and Letgo. All I got on craigslist were scams. Almost nothing On Letgo and I sold 10 items on Facebook in less in a week.
I had a few items that I had priced starting over $100 when the time came to move I tried giving them away for free on Letgo. Again complete waste of time

Date of experience: January 22, 2018
Texas
2 reviews
4 helpful votes
Follow Jennifer W.
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The app is super easy to use and the basic principle is great. Sadly the "people" who use it have led me to decide to uninstall the app. I had 4 no shows this week alone, time was set up to meet, none of them showed up and I never heard from them again. I will have multiple people inquire about an item then you never hear from them again. In over a year I have sold 2 items here. It's a waste of time, I'll stick with craigslist.

Date of experience: January 21, 2018
Florida
1 review
2 helpful votes
Follow Ivan J.
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Hundreds of hits, not many sales, people tend to your waste your time. I have a flea market stand, direct them to me, and nothing.

Date of experience: January 19, 2018
Florida
1 review
6 helpful votes
Follow Princess K.
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I like letgo.com I have sold many things on it over the past 5 months and met some extremely nice people. I try to be very precise in my listings, use good pics and am very detailed in my descriptions. I'm honest and don't want to hurt anyone or rip anyone off just want to sell things and make a little money. I never ask outrageous prices but yet I will get people that want something for free and get quite rude and abusive and snarky. WHY? Geez. I've had people call me bad names, use cursive language in their chats just because I won't give the item away in what THEY think is fair. The majority of people are very nice but it only takes a few idiots to leave a bad taste in your mouth.

Date of experience: January 18, 2018
Minnesota
6 reviews
25 helpful votes
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All I ever get are messages of guys asking if the item comes with naked photos, Or Ive had guys just send $#*! pictures in the messages. This app is just disgusting will never use it again.

Date of experience: January 18, 2018
Pennsylvania
1 review
0 helpful votes
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Trash
January 9, 2018

One of my friends posted a picture of themselves on let go without letting me know so they flagged my account and when i tried to make new ones thet flagged those to and they wont get back to me

Date of experience: January 9, 2018
Mississippi
1 review
8 helpful votes
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HELP! I bought a car and was badly taken. Bought it and the air conditioner went out in a week. The seller super charged the system just to sell it. He also put stop leak in the cooling system only to sell it. I put $900 in the car to fix the coolant system then the rear bearings went out. Nice clean paint job, I thought, until the rust came through. I ended up selling the car after I thought I had it repaired an nd the coolant leaked out right after they bought it. I now have a car note and no car. The seller is Dustin Hall and I don't even know how to write a review to warn other buyers. This car was temporarily PATCHED up just to sell! If anyone knows anything I can do to prevent this from happening to anyone PLEASE let me know.

Date of experience: January 8, 2018
Michigan
1 review
4 helpful votes
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WTH
January 8, 2018

I listed some items for first time yesterday. Ive been selling online for ten years. I get some crazy $#*! 18 year old stalker threatening me for no reason so I told him off reported him and blocked him. I never liked the sites that tell where you live and all that. Im telling you if this $#*! comes over I will hurt him. And I will sue this company. His name is lil to funny... cant even spell.

Date of experience: January 8, 2018
Canada
2 reviews
1 helpful vote
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Waste of time
January 1, 2018

As a buyer I try to purchase something specific and all I do is go over needless, unspecific items that I am not interested in. This is a terrible site & I will never use it again. If there was a 0 star I would use it. I don't think this was thought through very well.

Date of experience: January 1, 2018
Canada
1 review
1 helpful vote
Follow Rodney G.
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Not fair
December 30, 2017

I dont understand this please I had people selling stuff when I question about their stuff they tell me to F off I report them to let it go and let it go suspend my account whats going on with the system I dont think let it go is very professional there are people there play games theyre not willing to buy your stuff but to make waste your time by going to their site and having people say they like your stuff but theyre not interested in it they just want to window shop thats the dumbest thing ever heard also Ive seen let it go with people or selling warehouse full of items were talking thousands of items that that seems very suspicious and why is it a let it go everybody selling cell phones brand new cell phones I dont understand the system I think if stuff is Stolen people get away with this its ridiculous I think they should really get rid of lotta people are not interested theyre just playing games on the site if you really want my advice go to eBay or Kijiji cycle To buy and sell stuff dont waste your time and let it go you wont get the money island of wasting your time I think the system is corrupt and theyre just I think its garbage again dont waste your time

Date of experience: December 30, 2017
Pennsylvania
12 reviews
22 helpful votes
Follow Stella C.
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It's not the apps fault, it's the people that make using this app a nightmare.
If you're trying to sell something in good condition for a rock bottom price of $10, they'll fight you tooth and nail over THEIR offer of $2. Sometimes you'll get stupid offers like $1. People want everything for free and get mad when they don't get their way.
They have such infantile behavior and it really turned me off of the app.
It would have been a great idea if people weren't so rude.

Date of experience: December 26, 2017
North Carolina
1 review
3 helpful votes
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This app sucks
December 26, 2017

This app is garbage. Don't waste your time. When posting it is user unfriendly. Then after jumping through all the hoops they will probably discard it for no reason.

Date of experience: December 26, 2017
Canada
1 review
6 helpful votes
Follow ccc c.
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I dont understand why people say there interested ask if still available and then nothing, you ask if there still interested and you get no reply, it is both ignorant and rude not to mention as waste of my time. Dont ask if your not interested, period. And there is a user on here selling green Timberland work boots, his name is John Doe and his profile pic is of someone holding a gun, he said tasty things because he did not like my offer... this person needs to be removed and blocked from Letgo, does anyone know who to contact? Thanks

Date of experience: December 18, 2017

About the business

Snap, post, chat, and sell. letgo, the app that lets you buy and sell quickly and locally in the United States.


letgo.com
Founded in 2015
Naarden,, DE
+15