website thubmnail of letgo
How would you rate letgo?
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Michigan
2 reviews
13 helpful votes
Follow ken h.
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Since i started with let go ive had many inquiry's and even an offer which i accepted. Problem is my replies are not getting back to any inquiryees! Nobody responds back even when i ask if they are getting my messages. Then when i add offerup and facebook market place as other sites where my replies do get to them, they (letgo) terminate that product. I have now deleted everything on it as its a waste of time advertising when buyers cannot get the sellers message.

Date of experience: April 15, 2018
Florida
1 review
4 helpful votes
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Lower than 1 star
June 23, 2017

I have never seen such a ridiculous site. People rate what you're selling? I am not interested in being 'favorited'. I simply am selling something. The people approach with silly offers. The final straw was that my location, which is Florida, some how mysteriously became Oregon. Then it would not allow me to correct. I gave up. Just the worst selling site online. Don't waste your time.

Date of experience: June 23, 2017
Georgia
1 review
3 helpful votes
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They suck
December 16, 2018

They keep supsoendig my account for no apparent reason. The my claim a user complained about me but if so everything needs to be justified not just the wipe of someone's account who put up numerous ours and patience in it. Don't ever use it they will make you feel like you did a lot for nothing.

Date of experience: December 16, 2018
Connecticut
1 review
4 helpful votes
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Terrible. Avoid.
March 27, 2018

If I could give this site 0 stars I would. I wanted to delete my account and I have to write an email telling letgo why I want to leave, like you cant be serious. Im not a child let me delete my account. As far as the people using letgo Im pretty sure theyre all delusional I was selling a pair of ugg slippers great condition little wear and a few buyers wanted me to sell them the uggs for 30 dollars. Its honestly such a terrible app. I wanted to give this a try because I wasnt having any luck on Depop but it turned out to be a terrible experience.

Date of experience: March 27, 2018
California
1 review
2 helpful votes
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I agree with Mark h.
I listed tons of cheap stuff and alot of expensive stuff. Forget selling anything collectable for more than 20.00. When you do be prepared to answer stupid questions and hear dumb comments and get strung along on a 5.00 item to the point you get frustrated with the whole experience. I've come to the conclusion it is for poor people, teenagers, or people not looking for a "fair" deal. They want to steal it. One of the most common comments I get is, "to much for me bro. "I continue to post because it's easy to use and they have national advertising. Maybe someone with money will look one day out of curiosity. On a scale of 1 to 10 it's about a 3 and that is generous...

Date of experience: April 25, 2017
Kansas
1 review
4 helpful votes
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I have sold a few things on letgo in the past. However, recently some of the users are just plan creepy. Asking someone to meet in a parking lot at midnight is not something I would ever do but you will get people asking you to meet them to buy it in very sketchy areas. Then when you don't, they never respond again, which is fine by me. Also, most people will just ask if the item is still available and never respond or try to low ball you. I wouldn't say letgo is a scam but its definitely something people need to be careful on. It's kind of like craigslist, only worse.

Date of experience: March 31, 2018
New Jersey
2 reviews
1 helpful vote
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Paired 250dollar washing machine bought in Yonkers shame on that person who sold me that machine leaking washer all over the place had to go buy new one of Richards and son spent 400 hot point machine runs great and that woman took me my money don't buy nothing from this web site

Date of experience: December 23, 2018
Texas
2 reviews
1 helpful vote
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Don't get this
April 20, 2017

What a waste of time. No serious responses except from other people that arent selling their stuff either. Not one response after 2 was. There's also dumb stuff in there. Dirty, old track shoes for $15 that was more than they were new. Forget this one. What a swindle.

Date of experience: April 20, 2017
New Jersey
1 review
1 helpful vote
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Anthony Sims did not provide a physical home address. His cell phone was advertised as UNLOCKED. When I put my sim card the carrier I inserted was not supported. Please be aware that this is not good to have a not return policy. There are people that will do anything to unload a bad product that will destroy Letgo's reputation and will loose future business if they are for profit.
Transaction that shows is 201. I lost $230. For a lousy iphone 5s.

Emilio Villanueva

Date of experience: September 19, 2017
California
1 review
0 helpful votes
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Paid $1.99 to use their bump up feature. I searched for a long time and did not see my ad got bump up. Email them and they pretty much just said too bad. They want your money and not care about providing service. Do not waste money to use their bump up feature. You might as well delete your ad and re-do it again. Which will bump your post on the top of the list.

Here is the email they sent me:
Thanks for contacting letgo, Molly!

I am sorry if you do not see your ad bumped up. I can reassure you that the ad was bumped for some time and then was pushed down the home feed once other ads started coming through on the site. Bump Ups are final and letgo cant offer a refund. To receive assistance with in-app payments, you must get in touch with Google or Apple.

Sorry for the inconvenience. If you have any problems or questions, just let us know.

Best regards,
Alyssa

Letgo Customer Care

Date of experience: May 5, 2017
Delaware
1 review
3 helpful votes
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IT team SUCKS
June 19, 2019

Very poor search engine. Probably little to NO testing done before putting the app out for customers to use. Horrible app. Wouldn't recommend it to anyone who is seriously trying to buy or sell anything. Only good for browsing ads when bored. Too bad i HAVE to give it at leas one star.

Date of experience: June 19, 2019
Pennsylvania
12 reviews
22 helpful votes
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It's not the apps fault, it's the people that make using this app a nightmare.
If you're trying to sell something in good condition for a rock bottom price of $10, they'll fight you tooth and nail over THEIR offer of $2. Sometimes you'll get stupid offers like $1. People want everything for free and get mad when they don't get their way.
They have such infantile behavior and it really turned me off of the app.
It would have been a great idea if people weren't so rude.

Date of experience: December 26, 2017
Nevada
1 review
3 helpful votes
Follow Dane G.
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I like using letgo but a while back they changed something to enable quick interest by tapping the thumbnail of an item in a certain way. This is very frustrating as a buyer or seller as fat thumbs can cause interest to show when you are just trying to select an item to view and learn more about it. The first few times I did this as a buyer I was annoyed, but it's worse from a sellers perspective as you receive messages of interest with now follow up as the interest wasn't genuine. Please consider removing that "feature"

Date of experience: August 25, 2018
Florida
2 reviews
4 helpful votes
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Garbage. Stay away!
April 21, 2017

This is the worst experience ive had with selling a used or new product. Craigs list is 10 fold better since the inquires are not impulsive and genuine. I almost feel letgo is a hoax. I've sold way more stuff easily on craigs list. Letgo is bs because all i get is 9 out of 10 people saying interested, but they never ever buy! While they make millions of this app, i feel this should be more proactive in the way people interact with that nessage. Real simple, if you say your interested more than 10 times and dont follow through with a purchase, you should be banned! Scummy company!

Date of experience: April 21, 2017
New Hampshire
1 review
1 helpful vote
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If I could rate- 1 I would... Dont do it, I signed up to clean out my garage. Nor only is it fake, it's dangerous. I didn't read the reviews until after I did it. I was getting silly one liners, never sold anything. Then out of the blue I start getting all these (is it for sale). From a guy with nothing on his website. He claims that he has the same name as my ex-husband. I was so creeped out I deleted the sight. This company should be investigated.

Date of experience: June 27, 2017
California
2 reviews
4 helpful votes
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Nothing but spam
July 30, 2018

Originally letgo was great. Easy to use and it actually worked. Now it is nothing but spam and is unusable. If I want to jut check a price on something, it sends an email to the seller who then responds back, plus letgo never lets go. It keeps on sending trend and sales data. Better to just not use it.

Date of experience: July 30, 2018
Oklahoma
1 review
5 helpful votes
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Get rid of Allison
August 2, 2018

Me along with over 30 overs have reported Allison of being annoying and harassing. Trying to block her does not work because you still get messages from her it says that she's blocked but it still ask you if she can repost your stuff if they cannot fix this in one week I will get rid of letgo that used to be a five star app. Now because of this harassment one is as low as you can go

Date of experience: August 2, 2018
New York
1 review
2 helpful votes
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Don't Waste Your Time
August 14, 2017

This site is a total joke for buyers. No title, no price and no descriptions. I think it's just unbelievable that someone would actually try to sell something without providing some kind of real information. This website is geared toward lazy millennials with no sales experience that want to sell cheap junk and fake reproductions at unrealistic high prices.

Date of experience: August 14, 2017
Colorado
1 review
5 helpful votes
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Letgo is very user friendly, ads are clear and attention getting. The one flaw in the design is its too easy to tell someone youre interested in an item, just by scrolling through the feed. Ive gotten messages from people who accidentally did this and Ive done it myself. There needs to be an extra verification in the process or something. Overall, the app is well thought out!

Date of experience: June 25, 2018
New York
1 review
4 helpful votes
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This is by far the absolute worse site ever in the history of selling items. I purchased an x box 1 months ago that did not work and to this day I'm still chasing the person for the money. I reported it to Let Go the reply was everything short of a shoulder shrug and contact the police. SMH for all this trouble Its never worth it. I advise anyone considering using this app. Throw your money in the street or give your items away before being bothered.

Date of experience: June 6, 2019

Overview

letgo has a rating of 1.8 stars from 839 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with letgo most frequently mention customer service, many people and phone number. letgo ranks 177th among Auction sites.

service
21
value
19
shipping
15
returns
15
quality
14
+15