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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Despite having issues downloading pics and twice for Rx, I am glad to have progressive bifocal sunglasses again. I'm am disappointed that they didn't replace the nose pads as they still have green around the connecting point. So the first thing I did was clean that up. I was sure that they would replace but with toothpicks and white vinegar I was able to freshen up the nose pads.
After cataract surgery, I got progressives. Great for daytime use, but I read in bed in the morning: not so good for that. So I sent my old readers to Lensabl—so much more comfortable. I should've done it sooner.
To be fair when I first signed up for Lensabl I was a bit hesitant as I had read some negative reviews about their service. I wasn't sure whether they could be trusted with my new Tom Fords that I had purchased. I am very glad that I took the risk as my experience was AMAZING. Within a few days after signing up, I received a nice box to send in my Tom Fords. When they received my frame, they sent me a notice that my frame had been received and they updated me with the status from putting in the lens to coating the lens. Within a few days, my frame was back in the post and back in my hands with my prescription in it. It came in a nice box with a Lensabl glasses case and a lens cleaning set. Great great experience at an amazing price. The cherry on top is that they take FSA! Highly recommend this company to everyone.
To start I had a name brand frames for several years that I would wear at night since I wore contacts during the day so they were rarely worn. I was at my optometrist office and wanted to update the prescription in the lenses. She basically talked me out of it saying the frames are rolled and won't hold the lenses anymore. Of course buying new frames and lenses. I loved my old frames so much and the lenses have not fallen out after four years. I decided to look online to see who could replace the lenses in my old but still useable frames with the best deal. I stumbled across Lensabl! Their website was so easy to use and upload my prescription. Choose your options for your lenses and your ready to ship! In a few clicks I printed out a shipping label as I had a existing box but they will mail you one if you need it and was out the door. A few days later my favorite frames arrived with my updated lenses! Unboxing was fun! They ship it securely inside a fancy eye glass case and include a free cleaning kit. When I opened the case my favorite eye glasses were inside. I tried them on and perfect! It was like I could see again! They even shipped the old lenses back which I thought was pretty cool. Will definitely use them again for lens replacements! Best part I did it all online and didn't have to hassle with anyone at a store!
Glasses as delivered are not usable. One pair of glasses was delivered with a lens that had fallen out. The other pair the prescription was too high in the frame.
I ordered a pair of glasses on line (from someone else) and the prescription was wrong. I was able to send my glasses in and get the prescription corrected by lensabl. I am now able to use them. Thank you.
Frame and lenses are excellent. This might be my fault but I definitely misunderstood the priority ordering since you guys needed some time to prepare them. Definitely will come back though. Great product.
First time using Lensabl and will defintely recommend to others. I had to place order for 2 glasses, using one prescription. Contacted customer service to make sure I make the order correctly and when order was placed they took the time to reach out and sort out any discrepancies to make sure the lenses were correct. I was also pleasantly surprised by the great eyeglass case which I will start using from now on.
I am very happy with my experience. Faster than I thought it would take and the prescription is perfect.
I am absolutely satisfied with my replacement lens. Excellent services, fast and convenient. I would order again and recommend to others. Thanks.
My prescription sunglasses came back and the bifocal portion is too high. With the glasses sitting correctly the top portion of the bifocal is right in line with my eyes so I constantly have to raise and lower my head in order to focus on the object. If I lower the frames a bit then the top of the frame is in my sight and I'm back to square one. Definitely not what I was looking for or wanted
The glasses were perfect as always and returned very fast. I was a bit surprised that the bows weren't cleaned - they were as dirty as when I sent them to you. All that kept your service from being sheer perfection!
Glasses came Back ok but I wasn't expecting to wait an entire month for them! I could have had them in 2 days from lenscrafters smh. Super disappointed. And you guys never provided updates. I had to keep reaching out to find out that there was a blemish and it had to be done over. You have zero communication.
I was referred by a friend who recently used your services and had positive things to say. I appreciate the convenience of service and how quick it was. It was also very easy to complete. I will be referring my friends and family as well. Thank you!
Well, my experience was not excellent, but it was convenient...
First things that i found positive; user friendly website and online interface. Prompt mail response to and from. The turn around time was not important to me...
Great remote customer service, something most consumers are comfortable with today.
However, i made an error as a new customer in that i did not review or emphasize or consult CS to find out about my eye glass prescription that included transition bi-focals for reading up close. The long-distance vision is great, but there is no reading ability in the nice frames i wanted to use again.
And i think i included a note in my order about replacing the nose piece to match one or the other.
Conclusion: easy instructions for packaging and shipping the frames, and convenient turn around time. The other issues seemed to be something i was not diligent in clarification...
Saude!
Ordered blue light blocking lenses, the ordering process was quick and easy, shipping was quick and easy, and the final product is crystal clear. Love my new lenses.
It was super easy to get my latest pair fitted with nice optics. I had reduced typing since I am in their system. Shipping was amazing. They shipped in the afternoon via USPS and I got my box two days later. Overall - AWESOME and thanks a lot!
Superb service. My frames arrived safely and lenses were made and sent back to me. I didn't have my ocular distance measurement so I had to send in an image. It seems well measured as my eyes don't bother me when wearing the glasses. I have tried them on for around 15 mins. I purchased single vision lenses and sunglass lenses.
I am very pleased and satisfied with the prescription lenses made by Lensabl.com for my Oakley sunglasses frames. The customer service online response in regard to the status of my order were prompt and courteous. I recommend Lensabl.com for your eyeglasses needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members