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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Order experience was strong, the customer service and time to get the lenses was not as advertised
I placed the order on November 2 and it was over a month before I received the completed order. Much slower then when I used the company in the past.
Hi, Neil!
We appreciate your feedback and apologize for any delay you experienced with your recent order. We strive to provide efficient and timely services, and we're sorry for any inconvenience caused. If you have any specific concerns or if there's anything we can do to assist you further, please feel free to reach out to our customer support team. We value your business and are here to ensure your satisfaction with our services. Thank you for choosing Lensabl.
Ive ordered several lens replacements through Leasabl and they are always just right. Totally recommend.
Hi, Steve!
Thank you for sharing your positive experience with Lensabl! I'm glad to hear that you've consistently had excellent service and that the lens replacements have been just right for you. Your recommendation is appreciated.
If there's anything specific you appreciate about their service or if you have any suggestions for improvement, feel free to share. Lensabl values customer feedback, and it helps them continue to provide quality service.
Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. Your satisfaction is important, and they look forward to serving you again.
Best lens replacement anywhere. Ive used Leasabl many times and I am always happy with the results.
Was informed at every step of my order. Thank you!
Hi, David!
You're welcome! I'm pleased to hear that you were kept informed at every step of your order with Lensabl. Providing clear communication is crucial to ensure a positive customer experience.
If there's anything specific you appreciated about their communication or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and it helps Lensabl continue to enhance their services.
Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. Your satisfaction is important, and they look forward to serving you again.
The whole experience was very quick and easy. The quality product received was exceptional.
Hi, Miguel!
I'm delighted to hear that you had a very positive experience with Lensabl, and that the whole process was quick and easy. It's also great to know that the quality of the product you received was exceptional.
If there's anything specific you appreciated about the service or if you have any suggestions for improvement, feel free to share. Your feedback is valuable and helps Lensabl maintain high standards.
Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. Your satisfaction is important, and they look forward to serving you again.
Very responsive and helpful, great service, answered all my questions
Hi, Cory!
I'm delighted to hear that you received exactly what you ordered from Lensabl and that you had a positive experience with their responsiveness and helpfulness. Providing excellent service and addressing customer inquiries are key aspects of a satisfying shopping experience.
If there's anything specific you appreciate about their service or if you have any suggestions for improvement, feel free to share. Your feedback is valuable and helps Lensabl continue to meet customer expectations.
Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. Your satisfaction is important, and they look forward to serving you again.
Lensabl does not compromise on quality. Other vendors such as Lenscrafters charged me a lot with out quality in the product.
Hi, Kumar!
Thank you for choosing Lensabl and sharing your positive experience! We're thrilled to hear that you appreciate the quality of both the frames and lenses. At Lensabl, we take pride in providing high-quality products and ensuring that our customers have a positive and trustworthy experience.
If there's anything specific you appreciate about our quality or if you have any suggestions for improvement, feel free to share. Your feedback is valuable and helps us continue to meet and exceed customer expectations.
If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your trust in Lensabl, and we look forward to serving you again.
Finished product is amazing. Wait time was a little too long for my liking.
Hi, Mike!
We're glad to hear that you are satisfied with the finished product from Lensabl. However, we apologize for any inconvenience caused by the longer-than-desired wait time and any lack of friendliness during your experience.
Your feedback is important to us, and we're always working to improve our services. If there's anything specific about your experience that you would like to discuss or if you have suggestions on how we can make things better, please feel free to share.
We appreciate your business and the opportunity to serve you. If you have any further questions or concerns, don't hesitate to reach out. Thank you for choosing Lensabl, and we hope to provide an even better experience for you in the future.
I've done business with this company more than once now. They are extremely professional and they do amazing work. I also sent them my old glasses and they upgraded my lenses.
Hi, Armando!
Thank you for your kind words! We're delighted to hear that you've had a positive experience with Lensabl, finding them to be extremely professional and delivering amazing work. Upgrading your lenses from your old glasses is a service we're glad to provide.
Your satisfaction is our priority, and we appreciate your continued trust in Lensabl. If there's anything specific you appreciate about our service or if you have any suggestions for improvement, please feel free to share.
If you ever have more glasses-related needs or any questions, don't hesitate to reach out. We look forward to serving you again, and thank you for being a valued customer of Lensabl!
Perfect, my second time sending out my glasses to them… I had mistakenly ordered lenses with my old prescription. So I'm sending them back out… like I said MY mistake. This company makes everything easy and seamless…I definitely recommend them. Super quick getting my glasses back.
The frames and prescription lenses were perfectly crafted. I love them, and the look is first class!
Hi, Marlon!
We're thrilled to hear that you love your glasses and that the frames and prescription lenses were perfectly crafted, providing a first-class look. Our team at Lensabl aims to deliver high-quality products, and we're glad to know we've met your expectations.
Thank you for acknowledging Tony's great customer service and responsiveness. We strive to provide excellent support to our customers, and it's wonderful to hear that Tony contributed positively to your experience.
If you ever have more eyewear needs or any questions, feel free to reach out. We appreciate your kind words and your choice to trust Lensabl. Looking forward to serving you again!
My experience was very good and I plan to order 2 more lens replacements very shortly. Process is easy, I downloaded my new script plus measurements. They shipped me box and I mailed my frames back to them to fill and I received them finished in 7-10 days. They were perfectly made to order. I say. Try it, you'll like it. BTW, this is my 3rd pair of glasses I've ordered from Lensabl. And I'm happy with their service.
Hi, Sheryl!
Thank you for sharing your positive experience with Lensabl! We're thrilled to hear that the process was easy, and you received your perfectly made-to-order glasses in a timely manner. It's wonderful to know that this is your third pair ordered from Lensabl, and we appreciate your continued trust in our service.
We're glad our customer service team was able to assist you whenever you had questions, providing helpful and responsive support. If there's anything specific you appreciate about our service or if you have any suggestions for improvement, feel free to share.
Thank you for choosing Lensabl, and we look forward to serving you again for your upcoming lens replacements. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is important to us!
I was very pleased with the whole process with Lensabl. It was easy and the important thing is, I am very happy with the result!
Hi, Lisa!
We're thrilled to hear that you had a positive experience with Lensabl for your mail-order lenses! Making the process easy and ensuring your satisfaction with the results are our top priorities.
If there's anything specific you appreciated about our service or if you have any suggestions for improvement, feel free to share. We value your feedback and are here to assist with any future eyewear needs.
Thank you for choosing Lensabl, and we look forward to serving you again! If you have any questions or concerns, don't hesitate to reach out.
Excellent customer service experience. The only downside is the wait of at least a month to get your.
Hi, Vicki!
Thank you for choosing Lensabl and taking the time to share your experience with us. We appreciate your understanding regarding the wait time, and we're pleased to hear that our customer service team was able to address your concerns and provide a solution.
Your satisfaction is important to us, and we're glad that you found our selection and pricing to meet your needs. If you ever have further questions or need assistance in the future, please don't hesitate to reach out.
Thank you for being a valued Lensabl customer!
Easy to order and the glasses are great! I have wanted my goodr sunglasses as prescription glasses for years and these were just the right thing.
Hi, Anne!
We're thrilled to hear that you had a great experience ordering prescription lenses for your goodr sunglasses! It's fantastic that we could help you achieve what you've wanted for years.
Thank you for choosing Lensabl based on ease and cost-effectiveness. If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share. We're here to ensure your satisfaction, and your feedback is important to us.
We appreciate your business and are delighted that you now have the perfect prescription glasses with your goodr sunglasses. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We look forward to serving you again!
Very quickly turn around to get new lenses and keep the same frame
Hi, Gregor!
We're delighted to hear that you had a great experience with a quick turnaround for your new lenses while keeping the same frame! Providing efficient service is a top priority for us.
If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share. We're here to ensure your satisfaction, and your feedback is important to us.
Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Simple, easy and fit the way I expected. Very pleased with them. Will be ordering more
Hi, Neil!
We're delighted to hear that your experience with Lensabl for your Goodr glasses was simple, easy, and met your expectations! It's great to know that you are pleased with them and considering ordering more.
Thank you for choosing Lensabl, especially based on your relationship with the Goodr brand. If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share. We're here to ensure your satisfaction, and your feedback is important to us.
We appreciate your business and look forward to serving you again! If you ever have any questions or need assistance, please don't hesitate to reach out.
Always trying to find ways to save money in today's world, but this was a mistake. As many have said, the process takes forever if you are replacing lenses in your old glasses. Not sure on buying new. Then, mine came back in way worse shape than they were in when I sent them. They had some sort of sticky (glue?) substance all over the frames. Almost like somebody was eating glazed donuts when they packed them up…and even worse! - My right hinge was frozen closed and would not open. Both hinges were blue and rusty/tarnished. I had to oil them just to get them to open. I have NO IDEA what this was or why, but this was a barely used, home spare pair of glasses. Now they also slide off my face way more than my other IDENTICAL frames. Maybe I bent them trying to open them, or maybe it was just another mishandling by them. Either way it's poor service.
The script also seems off and they give me a headache from eye strain. Maybe I measured the pupillary distance number wrong, but I've done this before elsewhere without an issue.
Customer service is also horrendous. You literally get 1 reply per week continually asking more questions like a shady insurance company. The last reply I sent said exactly this and I just asked them to either take care of my issue or tell me no…they replied 5 days later with more questions lol. You can't make this stuff up.
In the end, the savings aren't nearly worth the hassle. It's really not much more expensive to go to a local store or chain where you can get your glasses in less than a week, and have someone to bring them back to if there's an issue. Lesson learned for me. Never again.
Hi, Aaron!
I'm sorry to hear about the challenges you've experienced with your order and the dissatisfaction with the overall service. This falls short of the standards we strive to maintain, and I sincerely apologize for the inconvenience.
Regarding the issues with your glasses, the sticky substance, rusty hinges, and the discomfort from the script not meeting your expectations are certainly not the experience we aim to provide. I understand your frustration, and I want to assure you that your feedback is being taken seriously.
Concerning the customer service experience, the delays and repeated questions are not reflective of the level of service we intend to provide. We appreciate your patience, and we apologize for any frustration caused by the communication process.
I recommend reaching out to our support team again at support@lensabl.com with all the details of your concerns. We want to address and rectify the issues you've faced to ensure your satisfaction.
Thank you for bringing this to our attention, and we appreciate your feedback.
I had never used a service like this before and at the cost, I wasn't sure what I would be receiving. The service was above and beyond. I received the packaging to ship my frames in which was carefully thought out to protect my glasses. Shipping label and everything was received so shipping my glasses was as simple as boxing them up and dropping them off at the post office. I received notification when there was a delay due to a quality issue, which is great that these things are checked before sending them to me. I then received tracking information when they were being returned. I received the glasses packaged nicely in a box, wrapped for protection inside of a nice glass case. I also received some eyeglass cleaner and an eyeglass wipe, which is more than I received when purchasing a new pair of expensive glasses at LensCrafters. So happy with this company and will definitely recommend.
Hi, Alisha!
We're thrilled to hear that your experience with Lensabl exceeded your expectations! Providing excellent service, from the packaging to the quality check and the additional care items, is what we strive for.
Thank you for choosing Lensabl based on pricing, good reviews, and your overall positive experience. If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share. We're here to ensure your satisfaction, and your feedback is important to us.
We appreciate your business and are delighted that you're happy with our service. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We look forward to serving you again and appreciate your recommendation!
The lenses apparently had to go back to the lab for a second time, and I wasn't told about the delay. Happy that they took the time to get things right, but would have liked a heads up abotu the delay.
Hi, Zach!
We appreciate your feedback, and we apologize for the delay in communication regarding the additional time required for your lenses. We understand the importance of keeping you informed about the status of your order.
We're glad to hear that the support team was excellent in answering your questions once you reached out. Ensuring your satisfaction is our priority, and we'll take your feedback into consideration to improve our communication processes.
If there's anything else you need assistance with or if you have further feedback to share, please feel free to reach out. We appreciate your understanding and your business. Thank you for choosing Lensabl!
Purchased 18 Aug of this year. Received when I got back from being out of the country end of September. Attempted to get warranty done but I'd have to send them into Colorado. So no glasses for who knows how long. So I decided not to send them out. At least I had my old glasses to use. I don't have those anymore as they were now a different prescription and didn't need them. So don't buy insurance unless you are willing to send off your glasses. If not, then get them locally. At least you'll have your glasses while they make you a new lens.
Hi, Alex!
We're sorry to hear about the inconvenience you've experienced with the warranty process. We appreciate your feedback, and we understand the frustration of being without your glasses during the warranty service.
Your input is valuable, and we'll use it to improve our processes and communication regarding warranty work. If there's anything specific you would like us to address or if you have further feedback to share, please feel free to reach out.
We understand the importance of having functional glasses, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or if you have additional questions, please let us know. We appreciate your understanding and your business.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Gordon!
We appreciate your feedback, and we apologize for any inconvenience you experienced with our customer service and the time it took to get your lenses. We understand the importance of timely responses and efficient service. If you have any outstanding concerns or if there's anything else we can assist you with, please let us know. We value your business and aim to improve your experience. Thank you for choosing Lensabl.