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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Being without this prescription for over 31/2 weeks was not good. Once I received my order I was impressed with the workmanship.
Please find a way to expedite orders without sacrificing quality.
I recently used the warranty to replace a scratched lens. Customer service was excellent and I now have perfectly clear glasses again!
Hi, Matthew!
Thank you for being a repeat customer, and we're delighted to hear that you had a positive experience using our warranty service! Ensuring our customers have perfectly clear glasses is a priority for us. We appreciate your loyalty and trust in Lensabl.
Thank you for choosing Lensabl again! If you ever have any questions or need assistance in the future, don't hesitate to reach out. We look forward to serving you again.
The frames were very stylish, but the ones I actually wanted were not stock and didn't come in stock while I was shopping. They took forever to get and the lenses themselves were very overpriced because now they glare all kinds of light
Hi, Chelsey!
We sincerely apologize for the challenges you've encountered with your recent experience. Your feedback is invaluable, and we appreciate your honest input.
We understand the importance of clear communication and prompt service, and we regret that we fell short in meeting your expectations. We're committed to addressing these issues and improving our processes.
Regarding the glare issue with your lenses, we'd like to work with you to find a solution. Please contact us at support@lensabl.com or call us at 1-800-984-5367 so we can discuss your specific situation and provide assistance.
Thank you for choosing Lensabl, and we appreciate the opportunity to learn from your feedback. We're here to ensure your satisfaction, and we look forward to addressing your concerns and making things right.
Ordered from Lensabl 2x. First time took over two months, after many emails and finally a request to refund, surprise it shipped. Glasses were fine (used my frames), single vision test purchase. Second purchase in September 2023 of transition lenses (again with my frames), were received on November 20th. That again was after a few emails of what's the status? In early November. Again lenses are fine, but the fact there is ZERO communication once they have your money and frames, until you prompt them, is pretty crap imho.
Hi, Michelle!
We apologize for any inconvenience you experienced with the delay in your order. Your feedback is important to us, and we're actively working to address the communication and processing speed concerns.
If you have further questions or if there's anything specific you'd like to discuss, please feel free to reach out to our customer support at Support@lensabl.com or by phone at 1-800-984-5367. We appreciate your understanding and thank you for choosing Lensabl.
Process took forever. In the end my insurance did not cover (expensive). And, most disappointingly, the new glasses are very distorted and I can't use them, and NO refund provided. Resent for fixing but even more distorted now. Will either need to throw away the whole glasses, or reattach my old lens so that at least I can use my frame. Waste of time and money.
Hi, Tuyen!
I'm sorry to hear about the challenges you've faced with the process, cost, and quality of the glasses from Lensabl. Your experience is important to us, and we apologize for any inconvenience and frustration you've encountered.
For issues regarding distortion and dissatisfaction with the product, we understand the importance of resolving these concerns. I recommend reaching out directly to Lensabl's customer support team at Support@lensabl.com or by phone at 1-800-984-5367 to discuss your situation in more detail. They will be better equipped to assist you and explore potential solutions, including possible refunds or replacements.
Your feedback is valuable, and we appreciate your patience as we work to address your concerns. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
I ordered replacement lenses for a pair of glasses. The service and delivery was satisfactory, but the glasses turned out to have an incorrect prescription. I was given a special accommodation for re-making the glasses with an updated prescription. When I received them, I found that I couldn't use them. Normal reading was terribly blurry. I fault the online procedure for determining the inter-pupillary distance. I have just ordered new glasses from a local shop. My total cost will have been nearly $1,000, which I consider a warning about false economy.
Hi, Richard!
I'm sorry to hear about the challenges you faced with the replacement lenses from Lensabl. Your feedback is important, and we apologize for any inconvenience and frustration you've encountered. It's good to hear that the agent you communicated with was sympathetic and responsive.
Prescription accuracy and fitting are crucial aspects of eyewear, and it's unfortunate that the online procedure for determining inter-pupillary distance may have contributed to the issues you experienced.
If you have any remaining concerns or if there's anything else we can assist you with, please feel free to reach out to Lensabl's customer support team at Support@lensabl.com or by phone at 1-800-984-5367. They will be better equipped to address your specific situation and explore possible solutions.
We appreciate your feedback, and we apologize for any inconvenience caused. Thank you for bringing this to our attention
My glasses were perfect. Quality was great…Good company to work with. Ella was knowledgeable and very helpful.
Hi, Gary!
We're thrilled to hear that you had a great experience with Lensabl's customer service and that your glasses turned out perfect! Ella's knowledge and helpfulness are appreciated, and we're glad she was able to assist you.
If there's anything specific you enjoyed about your experience or if there's anything else we can assist you with, please feel free to let us know.
Dealt 3 times in less than 9months and each one was not a pleasant experience. 1st one - lens cracked in 5months, shipping of glasses took more than a month. 2nd one - Site had no updates. Had to reach out to customer support multiple times and none of the committed dates were met. Took more than 6wks. 3rd one - Glasses came back with one of the nose pads missing. I believe they have just 2 customer reps - Tony and Shavelle and their manager Rudy Widjaja. Dealt with each and all of them way below par.
NOTE: Lensbl conveniently posted "Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond" which is absolutely not true. This is what the email was which had no mention of a resolution - "Once again, we apologize for the distress and inconvenience caused. We are committed to using this feedback to improve our service standards and ensure a much more positive experience for all our customers in the future."
Hi, Satya!
I'm sorry to hear about the challenges and unpleasant experiences you've encountered with Lensabl. Your feedback is important, and we sincerely apologize for any inconvenience and frustration caused by the issues you've faced with the quality of work and customer service.
We take your concerns seriously, and we are committed to addressing and resolving these issues. Your feedback will be shared with our team to ensure that improvements are made to both our service and communication processes.
If there's anything specific you would like us to address or if you have further concerns, please reach out to us at Support@lensabl.com or by phone at 1-800-984-5367. We want to make things right and ensure your satisfaction.
We appreciate your patience and the opportunity to address your concerns. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Dealt 3 times in less than 9months and each one was not a pleasant experience. 1st one - lens cracked in 5months, shipping of glasses took more than a month. 2nd one - Site had no updates. Had to reach out to customer support multiple times and none of the committed dates were met. Took more than 6wks. 3rd one - Glasses came back with one of the nose pads missing. I believe they have just 2 customer reps - Tony and Shavelle and their manager Rudy Widjaja. Dealt with each and all of them way below par.
Irritating to contact customer support only to be given canned answers that don't address the issue. Will not do business with this company again.
Hi, Elizabeth!
I'm sorry to hear about your frustrating experience with our customer service and the automated responses. Your feedback is valuable, and we apologize for any inconvenience this may have caused. We strive to provide personalized and helpful assistance to our customers.
If there's a specific issue you'd like us to address or if you have further concerns, please reach out to us at Support@lensabl.com or by phone at 1-800-984-5367. We want to understand your situation better and work towards a resolution.
We appreciate your feedback and the opportunity to improve our services. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
These are great! No issues at all to upgrade my glasses.
Hi, Andrew!
We're thrilled to hear that you had an immaculate experience upgrading your glasses with Lensabl! If there's anything specific you enjoyed about the process or if there's anything else we can assist you with, please feel free to let us know.
I have been going through Lensable for a few years. Uploading prescription has always been confusing. Turns out your uploaded prescriptions tab and add saved prescription, is worthless. Rudy at Lensabl CS said it's for your information, it's not usable with ordering.
This time I purchased 1 computer/reading bifocal glasses and 1 distance mirrored polarized sunglasses. I accidentally uploaded my computer/reading glasses to my sunglasses as well instead of my distance prescription. I spent hours confused on how I couldn't add my saved prescription to the order and I guess got confused when I uploaded.
Even though the prescription says (For Use: Computer) and that it was a (+) sphere for farsightedness, Rudy at Lensabl customer service Falsely and tactlessly told me that I was wrong and claimed that (+) Sphere is not always farsighted and (-) Sphere is not always nearsighted, and that is why they didn't flag the order. When it Literally does mean that.
So, the "trained lab tech," saw an order for distance, a prescription for seeing close up with (+) sphere that states for computer on sunglasses and said, yep that looks good, no need to question.
Rudy was rude with a smile, while giving inaccurate claims then said the best they can do is 25% off lens replacement. So they want me to pay $350 for one pair of sunglass lens, when this issues was a mistake on both or our parts? I told them to deactivate my account. I got exactly the same lenses at a cheaper price than with lensabl's 25% off at Lensdirect plus better review rates.
Hi, Shawna!
I'm sorry to hear about the challenges you've faced with Lensabl, and I understand your frustration. It's disappointing when there are issues with prescription orders, and I apologize for the inconvenience caused by the confusion in the prescription upload process and the subsequent customer service experience.
Your feedback is valuable, and we appreciate you bringing these issues to our attention. We take this seriously and will review our systems and processes to ensure a more straightforward and accurate prescription upload and ordering experience.
I'm sorry for the miscommunication from our customer service representative, and I understand that the proposed resolution did not meet your expectations. Your concerns will be shared with the team for further evaluation and improvement.
If you have any further comments or if there's anything specific you would like us to address, please reach out to us at Support@lensabl.com or by phone at 1-800-984-5367. We value your feedback, and we're committed to addressing and resolving any concerns to the best of our ability. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
I do NOT recommend Lensabl and would give them a negative star. I went to Lensabl to use my old frame that I liked. I have worn glasses for years and yet they managed to fill the wrong prescription for the first time ever, causing me to throw away $146 in this day and age of high inflation. This cost was for new glasses using my frames.
They give you an "option" of entering your prescription or uploading it. I entered it and then uploaded the prescription. When the glasses arrived they were wrong prescription making me dizzy. So I called and told them and they claim I entered it wrong and couple of - negatives should have been + positives. I believe I entered them correctly and no reason to believe I did it wrong. Why would they even give you an "option"? They offered me a one time 30% discount to place a new order which is bad and why would I even trust them again. Would you pay them again? I offered $50 just to get it done but they said no.
So I ended up throwing away the glasses and $146. Up to you if you want to take a chance on them but I won't ever again and won't recommend them to my family and friends. There are so many other online or in person stores to choose from with better and lower prices and options. Their transition lenses weren't good either and didn't change like my old glasses.
Hi, KH!
I'm sorry to hear about the issues you encountered with Lensabl, and I understand how frustrating and disappointing it must be to receive the wrong prescription for your glasses.
Prescription accuracy is crucial, and it's concerning to hear about your experience. We appreciate your feedback, as it helps us identify areas for improvement.
If you haven't already, I recommend reaching out to Lensabl's customer support at Support@lensabl.com or calling 1-800-984-5367 to discuss your concerns and explore potential solutions.
We understand the importance of trust when it comes to prescription eyewear, and we hope that the company can work with you to address the situation. Thank you for sharing your experience, and I'm sorry for any inconvenience caused.
I took a little while to respond to your email but received my item and am very happy with your service. I will definitely come back as a repeat customer. Thank you!
I live out side USA and I obtained special sunglasses frame that is curved. I was told at my home it will be difficult to fit Progressive Lense on this type of frame due to the curvature nature for this outdoor type of sunglasses. I search the net and found Lensabl and was able to chat with them and upload my prescription and the type of frame. I was told it can be done as Progressive. I selected the type of the lenses and paid for it and I ship my frame to Lensabl lab in Colorado. I received it and I am extremely happy. The prices is really very reasonable compare to what I pay here in my country. Thanks a lot Lensabl and I hope to make you my glasses shop on the future for me and my family
Best prescription experience I've ever had! Til this day!
Order was smooth, glasses look amazing, I received a lot of compliments.
I placed the order, they sent me a box. I put my frames in the box, they sent it back. I can see good, and I look mad drippy.
I placed my order on 8/28/2023. I finally received my glasses 11/3/2023 after being told the lab lost my frames.
The result is beautiful. The process went smoothly.
Hi, Joanne!
Thank you so much for choosing Lensabl! We're thrilled to hear that you had a smooth experience with the process of setting your prescription glasses into the beautiful abalone lenses. It's great to know that the end result is beautiful, and we appreciate your positive feedback. If you ever have more frames you'd like to transform into regular glasses or any other eyewear needs, feel free to reach out to us. We're here to help!
Ordered lenses for the Razer Smart Glasses, which are simple removable lens frames to begin with. Lensabl is the official partner that was collaborating was Razer so I don't see why I needed to ship my frames at cost internationally to Lensabl. On top of that, frames were broken and timelines were sporadic as with communications.
I've gotten replacement lenses for my Bose Smart glasses in the past and sending in the frames were never needed from competitors.
They did rectify the situation, but the whole ordeal was a mess from start to finish. I ordered in August and only got my frames back in November.
Hi, Teng!
I'm truly sorry to hear about the difficulties and delays you experienced in the process of obtaining lenses for your Razer Smart Glasses. Your feedback is valuable, and we apologize for the inconvenience and the issues with communication.
We are continuously working to improve our processes and aim to provide a more seamless experience for our customers. Your situation will be reviewed to ensure such delays and unnecessary steps are minimized in the future.
If you have any lingering concerns or further feedback to share, please reach out to us at Support@lensabl.com. We're committed to rectifying such issues and ensuring a smoother experience moving forward.
Thank you for your patience, and we're dedicated to delivering a more efficient and satisfying experience for all our customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Brad!
We appreciate your feedback, and we're sorry to hear about the delay in receiving your order. We understand that timely delivery is crucial, and we apologize for any inconvenience caused.
Your suggestion to expedite orders without sacrificing quality is noted, and we'll certainly take this into consideration as we continually strive to enhance our services. If there's anything specific you appreciated about the workmanship or if you have any further suggestions, please feel free to share.
If you have any additional concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and the opportunity to improve our services.