Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.
Excellent service. My lenses are great. It was an easy process.
Bose glasses arrived Friday. Left lens is blurry and must be replaced.
I had a great experience, and you can't beat the price.
$177 for lens replacement and prescription doesn't seem right. Waste of money.
The lenses were perfect and it was so easy to send in my frames!
I like that they can take my frames and get it right the first time
So easy. Wonderful service. My glasses look great and prescription perfect.
It took more than a month and numerous follow ups from my side until glasses received.
Took over two months and a few complaints to finally receive my glasses.
Never received the proper order even after acknowledge error.
Great results thank you for a fine job on my Bose Temples.
It was very fast (much improved from prior experience) and perfect quality as usual.
My comfortable frames with new Rx lenses arrived and I am totally blown away at how easy it was!
Love them……………………………………………………………………………………………………………..
Hi, Jacqueline! We're thrilled to hear that you're loving your eyewear! Your satisfaction is our ultimate goal, and we're here to ensure that you have the best possible experience with our products. If you ever need anything or have any questions, don't hesitate to reach out. Thank you for choosing us!
Scratched lens was replaced under replacement plan.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
Hi, Kim!
We're sorry to hear that you experienced a delay in your order and are not satisfied with the prescription. Customer satisfaction is important to us, and we apologize for any inconvenience. If you believe there's an issue with your prescription, we recommend reaching out to our customer support team at Support@lensabl.com or calling us at 1-800-984-5367. They can assist you with any concerns or questions you may have. We appreciate your feedback and the opportunity to address your concerns.