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LensablReviews 6,188

4.1

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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District of Columbia
1 review
0 helpful votes
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Great service
April 23, 2020

Very happy with your excellent service. Will do business with your company again

Date of experience: April 23, 2020
California
1 review
0 helpful votes
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I was satisfied with everything except my order was in "ready for shipment" for several business days, so I emailed customer support to ask if there was an idea of when it would ship and the representative who responded did not provide any useful information. All they said it was waiting for USPS to pick-up, which seemed unusual since it had been ready to ship for several days.

Date of experience: April 23, 2020
New York
1 review
0 helpful votes
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Great price, perfect lenses!
April 23, 2020

Wow, could it be any easier! Put lenses in the box supplied, drop in the mail, get them back in about 2 weeks. Perfect lenses... perfect price.

Date of experience: April 23, 2020
Alaska
1 review
1 helpful vote
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Seeing in Believing
April 23, 2020

Lensabl had the best website for online ordering of new high-index progressive lenses for my old frames. I tried other sites but only Lensabl let me enter all prescription values - SPH, CYL, AXIS, ADD, PD (for DIST and NEAR), and SH. Their site had the best instructions too. The order came with a printable prepaid USPS shipping label. In less than three weeks I'm back in my new old pair of glasses and have never seen better. Great product, service, and value!

Date of experience: April 23, 2020
California
1 review
0 helpful votes
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BOSE SUNGLASSES
April 23, 2020

Hello, I have received my sunglasses in great shape. The prescription was perfect. The only problem that I have had with them is that the frame scratched the lenses after they have been stored in the case. So now there is a scratch on one of the lenses.

Date of experience: April 23, 2020
Florida
1 review
0 helpful votes
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Unbelievable Service
April 23, 2020

My sister decided to get eye surgery and had no use for her versace eyeglasses and gave them to me. Needed a budget friendly way to change lenses. Found this company and the experience was awesome. I have brand new glasses for 1/4 of the price. Would 100% recommend!

Date of experience: April 23, 2020
Virginia
1 review
0 helpful votes
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Tellable quality
April 23, 2020

Film covering the lenses were somehow different as it displays some kind of quality such as clarity and the cut of them. Loved it!

Date of experience: April 23, 2020
Massachusetts
1 review
0 helpful votes
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Framed in Style
April 23, 2020

I have ordered lens for eight pairs of glasses over the last 2 years. I have every confidence in their skill and products. I can send Lensabi 4 frames and they install my new lens for less than what I paid my Optometrist for one pair. The cost is so reasonable I am able to own a wardrobe of glasses.

Date of experience: April 23, 2020
Iowa
2 reviews
0 helpful votes
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My glasses turned out great!
April 23, 2020

I love my new old glasses, so glad my old frames didn't go to waste, now I'm stylin!

Date of experience: April 23, 2020
Colorado
1 review
0 helpful votes
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Plan on ordering again
April 23, 2020

Excellent just took a few days longer than I anticipated

Date of experience: April 23, 2020
Delaware
1 review
0 helpful votes
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Exceptional
April 23, 2020

I'm very pleased with quality and craftsmanship and will purchase again.

Date of experience: April 23, 2020
Georgia
1 review
0 helpful votes
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Lenses
April 23, 2020

Quick and easy. The directions were very straightforward.

Date of experience: April 23, 2020
Kentucky
1 review
0 helpful votes
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Frame conversation!
April 23, 2020

I had a pricy set of frames with regular lens that I no longer needed due to cataract surgery and vision correction during that process. So I had those frames converted to sun glasses by Lensabl. The whole process was flawless, the resulting frames and lens were great. I couldn't have imaged better service through the complete process.

Date of experience: April 23, 2020
Colorado
1 review
0 helpful votes
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Two pairs
April 23, 2020

Liked the service so much for the first pair I immediately sent in my second pair. Price is right!

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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Best glasses solution ever!
April 23, 2020

I have so many frames I've enjoyed over the years and I really loved being able to reuse them and have some backups and different choices. I sent in two frames and I am very pleased with the service and quality.

Date of experience: April 23, 2020
New York
1 review
0 helpful votes
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First time trying lensabl
April 23, 2020

Seriously great customer service. I've struggled with online glasses non stop for the last year (apparently my eyeballs are high maintenance with things not easily customizable on other sites) and lensabl be was reasonable and able to accommodate me. I think the only thing I'd change is next I'll go with a higher index lens!

Date of experience: April 23, 2020
Illinois
2 reviews
0 helpful votes
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Sorely disappointed
June 12, 2020

3 months, 3 tries, still not right. I gave up. So, you're requiring more words to tell you how dissatisfied I am. I'll never order glasses online again.

Date of experience: April 23, 2020
Minnesota
1 review
0 helpful votes
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Super Happy
April 23, 2020

Great customer service in terms of prompt responses to emails and they were professionally written. Glasses were perfect. Plan to so this again!

Date of experience: April 23, 2020
New York
1 review
0 helpful votes
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Great way to get lenses
April 23, 2020

I was unsure of how to order lenses. I spoke with Andy Bilinski, the CEO, I think, who walked me through the process. I received a mail in which to send out my own frames. Within 2 weeks I received my glasses with new lenses, with a collapsable case, some lens cleaner, and a lens cloth. Excellent service, and I'm very pleased with my new lenses.

Date of experience: April 23, 2020
Georgia
1 review
0 helpful votes
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Service was good
April 23, 2020

Ordered, received, and was satisfied, just as they said I would be.

Date of experience: April 23, 2020