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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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Very happy with your excellent service. Will do business with your company again
I was satisfied with everything except my order was in "ready for shipment" for several business days, so I emailed customer support to ask if there was an idea of when it would ship and the representative who responded did not provide any useful information. All they said it was waiting for USPS to pick-up, which seemed unusual since it had been ready to ship for several days.
Wow, could it be any easier! Put lenses in the box supplied, drop in the mail, get them back in about 2 weeks. Perfect lenses... perfect price.
Lensabl had the best website for online ordering of new high-index progressive lenses for my old frames. I tried other sites but only Lensabl let me enter all prescription values - SPH, CYL, AXIS, ADD, PD (for DIST and NEAR), and SH. Their site had the best instructions too. The order came with a printable prepaid USPS shipping label. In less than three weeks I'm back in my new old pair of glasses and have never seen better. Great product, service, and value!
Hello, I have received my sunglasses in great shape. The prescription was perfect. The only problem that I have had with them is that the frame scratched the lenses after they have been stored in the case. So now there is a scratch on one of the lenses.
My sister decided to get eye surgery and had no use for her versace eyeglasses and gave them to me. Needed a budget friendly way to change lenses. Found this company and the experience was awesome. I have brand new glasses for 1/4 of the price. Would 100% recommend!
Film covering the lenses were somehow different as it displays some kind of quality such as clarity and the cut of them. Loved it!
I have ordered lens for eight pairs of glasses over the last 2 years. I have every confidence in their skill and products. I can send Lensabi 4 frames and they install my new lens for less than what I paid my Optometrist for one pair. The cost is so reasonable I am able to own a wardrobe of glasses.
I love my new old glasses, so glad my old frames didn't go to waste, now I'm stylin!
I'm very pleased with quality and craftsmanship and will purchase again.
I had a pricy set of frames with regular lens that I no longer needed due to cataract surgery and vision correction during that process. So I had those frames converted to sun glasses by Lensabl. The whole process was flawless, the resulting frames and lens were great. I couldn't have imaged better service through the complete process.
I have so many frames I've enjoyed over the years and I really loved being able to reuse them and have some backups and different choices. I sent in two frames and I am very pleased with the service and quality.
Seriously great customer service. I've struggled with online glasses non stop for the last year (apparently my eyeballs are high maintenance with things not easily customizable on other sites) and lensabl be was reasonable and able to accommodate me. I think the only thing I'd change is next I'll go with a higher index lens!
3 months, 3 tries, still not right. I gave up. So, you're requiring more words to tell you how dissatisfied I am. I'll never order glasses online again.
Great customer service in terms of prompt responses to emails and they were professionally written. Glasses were perfect. Plan to so this again!
I was unsure of how to order lenses. I spoke with Andy Bilinski, the CEO, I think, who walked me through the process. I received a mail in which to send out my own frames. Within 2 weeks I received my glasses with new lenses, with a collapsable case, some lens cleaner, and a lens cloth. Excellent service, and I'm very pleased with my new lenses.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!